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Utility Billing Assistant Jobs (NOW HIRING)

Robert Half

Billing Specialist

Rancho Murieta, CA · On-site

$33 - $37/hr

... assist customers with account questions, and help maintain reliable records and payment tracking from day one. Responsibilities: * Manage utility billing activities by preparing charges, reviewing ...

Robert Half

Billing Clerk

Sugar Land, TX · On-site

$16.75 - $21.50/hr

We are looking for a detail-oriented Billing Clerk to support utility billing operations for a ... Contribute to process improvement efforts and assist with special assignments that support billing ...

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Utility Billing Assistant information

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How much do utility billing assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for utility billing assistant in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

What does a utility billing assistant do?

A Utility Billing Assistant is responsible for supporting the billing process for services such as water, gas, or electricity provided by a utility company. Their duties often include data entry, preparing and sending invoices, processing payments, and responding to customer inquiries about bills. They also help resolve discrepancies, maintain accurate records, and ensure timely billing cycles. This role requires attention to detail, basic accounting skills, and good communication abilities.

What are the key skills and qualifications needed to thrive as a utility billing assistant?

To thrive as a Utility Billing Assistant, you need strong numerical accuracy, attention to detail, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and customer information systems is important, and some employers may require experience with specific platforms like Tyler Technologies or Munis. Excellent communication, problem-solving, and customer service skills help in addressing billing inquiries and resolving issues efficiently. These skills ensure accurate billing, timely revenue collection, and positive customer interactions, which are critical for utility service operations.

What are some common challenges faced by utility billing assistants and how can they be managed?

Utility Billing Assistants often encounter challenges such as handling billing discrepancies, managing large volumes of customer inquiries, and staying updated with frequent changes in billing software or regulations. Success in this role requires keen attention to detail, strong organizational skills, and effective communication to resolve issues efficiently. Building a good rapport with both customers and team members can help streamline processes, while ongoing training ensures familiarity with the latest industry practices and technology.

What is the difference between Utility Billing Assistant vs Customer Service Representative?

AspectUtility Billing AssistantCustomer Service Representative
CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOffice setting, billing departmentsOffice or call center, customer interaction
Industry UsageUtilities, municipal servicesVarious industries including utilities
Primary FocusProcessing bills, data entryHandling customer inquiries, support

The Utility Billing Assistant primarily focuses on processing utility bills and managing billing data within utility companies or municipal services. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, the Utility Billing Assistant specializes in billing tasks, making it more specific to utility companies.

What is the role of a utility billing assistant?

A utility billing assistant is responsible for processing customer utility bills, maintaining billing records, and ensuring accurate account information. They often use billing software and may handle customer inquiries related to billing issues and payments. Attention to detail and good communication skills are important in this role.

What cities are hiring for Utility Billing Assistant jobs?

Cities with the most Utility Billing Assistant job openings:

What are the most commonly searched types of Utility Billing jobs?

The most popular types of Utility Billing jobs are:

What states have the most Utility Billing Assistant jobs?

States with the most job openings for Utility Billing Assistant jobs include:

Utility Billing Assistant jobs near you

Utility Billing Customer Service Technician

GovernmentJobs.com

La Marque, TX • On-site

$15.50 - $20.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title

Utility Billing Clerk

Job Description

Responsible for providing efficient and courteous customer service to citizens/customers by performing clerical duties of a routine to moderately complex nature for the preparation and maintenance of City utility billing records and other office support functions; performs related work as required. Incumbent must be able to perform duties per detailed instructions with adherence to prescribed standards and procedures. Work involves receiving, balancing, and depositing cash and checks; ensuring the currency and accuracy of accounts, selling refuse bags and filing records. Reports to Utility Billing/Sanitation Manager.

Examples of Duties

Performs general bookkeeping and accounting tasks as necessary to maintain utility accounts including but not limited to collecting, receipting, and posting payment to appropriate accounts; balancing cash transactions/drawer and all other duties as assigned by supervisor • Assist customers in problem resolution regarding service and billing; responds to customers' requests, concerns, and/or complaints • Monitors delinquent accounts for disconnection/reconnection of service; processes approved billing adjustments and initiating and completing all necessary work orders for utility accounts; • Communicates information regarding complaints, high utility invoices, etc. to Supervisor, and/or field personnel, as appropriate to assure proper resolution; • Performs general clerical duties as required, including but not limited to answering telephone, communicating via two-way radio, generating reports and correspondences, copying, scanning and filing documents, preparing mail and night-drop, maintaining logs, shredding, etc. • Processes "new service" and "final" applications per establish policies, processes, and procedures; • Summarizes data in preparation of standardized reports, and maintains filing system; • Serves as back up for Utility Billing Analyst as needed; • Performs other duties as assigned.

Typical Qualifications

• High School Diploma or GED, including or supplemented by coursed in business practices, customer service, and/or secretarial practices. • 6-12 months experience in cash handling, problem analytical skills, and/or customer service; alternately, • An equivalent combination of training and experience, which provides the required knowledge, skills, and abilities. • Bi-lingual preferred but not required.

This position is not eligible for benefits.

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