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Usher Manager Jobs (NOW HIRING)

Churchill Downs Incorporated

Usher

Sioux City, IA · On-site

JOB SUMMARY The Usher primary responsibility of this position is to maintain order during events so ... Communicates to management in a timely fashion any guest compliments or complaints * Assist guests ...

Schulman Partners

Turn Team/Usher

Longview, TX · On-site

Usher (Turn Team) Longview Film Alley * Assist guests in finding their appropriate seats in their ... Perform tasks assigned by the department manager and manager on duty.

The New School

Temporary Overhire Usher

Manhattan, NY · On-site

$18/hr

Reporting to the Manager of Event Operations, the Overhire Usher is directly responsible for greeting and assisting patrons, distributing printed programs, and checking in audience members using an ...

Schulman Theateres

Turn Team/Usher

Longview, TX · On-site

Usher (Turn Team) Longview Film Alley * Assist guests in finding their appropriate seats in their ... Perform tasks assigned by the department manager and manager on duty.

Dane County

LTE Usher

Madison, WI · On-site

$19.66/hr

... Usher positions. Limited Term employees are limited to 1,200 hours in a payroll year and are not ... On hire, incumbent must attend training and receive Crowd Control Manager Certification. Special ...

Emerson College

House Usher

Boston, MA · On-site

This position reports to the Guest Experience Manager. Main responsibilities for this role revolve around assisting guests with their needs and being available to assist them with any potential ...

Boyd Gaming

Usher Arena (OC) 1

Las Vegas, NV · On-site

Alert management of any guest's special needs or emergency situations. Qualifications * Six (6) months of experience as an usher in a comparable venue preferred. * Must have excellent customer ...

SGA Talent

Event Usher

Manhattan, NY · On-site

$23 - $25/hr

Usher Locations: Theaters, stadiums, and concert halls across New York City Overview ... You will manage guest experiences by scanning tickets, directing seating, answering questions, and ...

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How much do usher manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for usher manager in the United States is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges an Usher Manager faces when overseeing large events or venues?

Usher Managers often encounter the challenge of coordinating large teams to ensure smooth guest flow and safety during busy events. They must quickly resolve unexpected issues, such as last-minute seating changes or emergency situations, while maintaining excellent customer service. Effective communication with staff, event organizers, and security is crucial, as is adapting to different event types and crowd dynamics. Building a well-trained team and having clear protocols in place helps manage these challenges efficiently.

What does an Usher Manager do?

An Usher Manager is responsible for overseeing the team of ushers at events, theaters, or venues. They coordinate usher schedules, train staff on customer service and safety protocols, and ensure smooth guest experiences. Usher Managers handle any customer issues that arise, supervise ticket checking and seating, and often work closely with event organizers to maintain order and security during events. Their role is crucial in creating a welcoming and organized environment for attendees.

What is the difference between Usher Manager vs Ticketing Coordinator?

AspectUsher ManagerTicketing Coordinator
Required CredentialsHigh school diploma; experience in event management or customer serviceHigh school diploma; familiarity with ticketing systems and customer service
Work EnvironmentEvent venues, theaters, stadiumsBox offices, event venues, ticketing platforms
Employer & Industry UsageEvent venues, entertainment industryEvent venues, ticketing companies, entertainment industry
Common Search & ComparisonUsher Manager vs Ticketing Coordinator

The Usher Manager oversees usher staff, manages crowd control, and ensures smooth event operations. The Ticketing Coordinator handles ticket sales, manages ticketing systems, and assists customers with purchases. While both roles support event success, the Usher Manager focuses on on-site crowd management, whereas the Ticketing Coordinator specializes in ticketing processes and customer service related to ticket sales.

What are the key skills and qualifications needed to thrive as an Usher Manager, and why are they important?

To thrive as an Usher Manager, you need strong organizational skills, leadership experience, and a background in event management or hospitality. Familiarity with venue management software, ticketing systems, and crowd control procedures is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are critical soft skills for managing teams and ensuring a positive guest experience. These skills are vital for maintaining safety, efficient operations, and high satisfaction during events.
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Usher Manager jobs near you
Infographic showing various Usher Manager job openings in the United States as of June 2026, with employment types broken down into 92% Part Time, and 8% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $33,819 per year, or $16.3 per hour.
Guest Services Usher Event Staff - Talladega Superspeedway

Guest Services Usher Event Staff - Talladega Superspeedway

The National Association for Stock Car Auto Racing (NASCAR)

Talladega, AL • On-site

Part-time

Posted 18 days ago

Job description

TALLADEGA SUPERSPEEDWAY
Talladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, Sr., who coined it "the Greatest Race Track in the World." At a mammoth 2.66-miles with 33 degrees of banking in the turns, it is NASCAR's Most Competitive venue. The "Fun" track prides itself on being family friendly, especially with the introduction of the Talladega Garage Experience in 2019 where guests are immersed into motorsports like never before. The host of two major NASCAR weekends a year, the iconic ribbon of asphalt is easy accessible off I-20, located between Birmingham, AL, and Atlanta, GA.
Ushers are an important part of the Talladega Superspeedway Experience. As a member of the Usher Team you will be responsible for bringing our guest an unforgettable racing experience. Talladega Superspeedway Usher is one of first people guests see when they get into the venue.
Responsibilities of the Usher:
  • Checking your area before gates open to make sure all is in cleanly and in working order
  • Greet and welcome each guest and thank each guest as they leave the event
  • Have a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
  • Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner
  • Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues
  • Assisting guests with the location of their seats
  • Enforcing Speedway policies and procedures
  • Verify credentials to control access into restricted areas
  • Look for opportunities to enhance the guest experience
  • All other duties assigned by Usher Team Leaders, and TSS Management

Qualifications:
  • Ability to review written and electronic materials (Tickets) in both digital and physical format
  • Must be friendly, enthusiastic, and personable
  • Customer service experience preferred
  • Strong communication skills
  • Ability to memorize layout of Talladega Superspeedway in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
  • Ability to work in a faced paced & high stress environment
  • Ability to be on feet for extended periods of time (8-12 hours)
  • Ability to work outside in variable seasonal weather conditions
  • Ability to work with others and take direction
  • Must follow dress code and have a clean, presentable appearance at all times.

Dates/Hours Needed:
Usher Team positions are a seasonal/temporary event based position. Main events run May and October with possible smaller events throughout the year. Shift length: 8-12 hours depending on specific event needs and event conditions.
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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