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Usher Manager Jobs (NOW HIRING)

ASM Global

Usher

Laredo, TX · On-site

Position- Part-Time Usher Facility Name- Sames Auto Arena Location- Laredo, Texas POSITION ... Director of Operations and Manager LEGENDS GLOBAL Legends Global is the premier partner to the ...

Oregon Shakespeare Festival

Usher

Ashland, OR · On-site

$16.66/hr

Front of House Manager Status: Part-Time, Non-Exempt (20-24.99 hours/week) Expected Start Date ... Then join us as a Seasonal Usher at the Oregon Shakespeare Festival (OSF). We're seeking ...

Livenation

Usher - Leader Bank Pavilion

Boston, MA · On-site

$18/hr

Ushers are expected to carry out any job function management deems as appropriate and within the scope of the usher role: primarily learning the layout of the venue and assisting guests in locating ...

ASM Global

Usher

Laredo, TX · On-site

Position- Part-Time Usher Facility Name- Sames Auto Arena Location- Laredo, Texas POSITION ... Director of Operations and Manager LEGENDS GLOBAL Legends Global is the premier partner to the ...

AEG

Usher

Sacramento, CA · On-site

$20/hr

Manager, Guest ServicesFLSA Status: Part-Time, Non-Exempt Pay Rate: $20.00/hour Job Summary:Usher assists guests during events by helping them locate their seats, providing venue information ...

ASM Global

Usher

New Orleans, LA · On-site

Hourly/Non-Exempt Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Usher for Legends Global/Caesars Superdome ...

Oregon Shakespeare Festival

Usher

Ashland, OR

$16.66/hr

Front of House Manager Status: Part-Time, Non-Exempt (20-24.99 hours/week) Expected Start Date ... Then join us as a Seasonal Usher at the Oregon Shakespeare Festival (OSF). We're seeking ...

SAP Center

Usher

San Jose, CA

$22.02/hr

Manager of Guest Experience POSTING DATED: June 5, 2026 PAY RANGE: The pay range for this role $22.02 per hour - (SEIU Local 1877- Salary Schedule) Position Overview As a Part-Time Usher, you will be ...

New

V THEATER GROUP LLC

Usher

Las Vegas, NV · On-site

Alert management of any guest's special needs or emergency situations * Maintain a constant ... Showroom usher experience preferred * Must be able to understand, read, write, and speak English ...

Churchill Downs Incorporated

Usher

Sioux City, IA · On-site

JOB SUMMARY The Usher primary responsibility of this position is to maintain order during events so ... Communicates to management in a timely fashion any guest compliments or complaints * Assist guests ...

DAVID SAXE PRODUCTIONS

Usher

Las Vegas, NV · On-site

Alert management of any guest's special needs or emergency situations * Maintain a constant ... Showroom usher experience preferred * Must be able to understand, read, write, and speak English ...

Hard Rock Hotel & Casino

Usher

Sioux City, IA

JOB SUMMARY The Usher primary responsibility of this position is to maintain order during events so ... Communicates to management in a timely fashion any guest compliments or complaints * Assist guests ...

Churchill Downs Incorporated

Usher

Sioux City, IA · On-site

JOB SUMMARY The Usher primary responsibility of this position is to maintain order during events so ... Communicates to management in a timely fashion any guest compliments or complaints * Assist guests ...

Delaware North

Usher, TD Garden

Boston, MA

$16.54/hr

As an Usher, you will be assisting with Public Relations by maintaining proper image and generating ... Coordinate with supervisors and management to ensure compliance with all front-of-house details ...

Schulman Partners

Turn Team/Usher

Longview, TX · On-site

Usher (Turn Team) Longview Film Alley * Assist guests in finding their appropriate seats in their ... Perform tasks assigned by the department manager and manager on duty.

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How much do usher manager jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for usher manager in the United States is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges an Usher Manager faces when overseeing large events or venues?

Usher Managers often encounter the challenge of coordinating large teams to ensure smooth guest flow and safety during busy events. They must quickly resolve unexpected issues, such as last-minute seating changes or emergency situations, while maintaining excellent customer service. Effective communication with staff, event organizers, and security is crucial, as is adapting to different event types and crowd dynamics. Building a well-trained team and having clear protocols in place helps manage these challenges efficiently.

What does an Usher Manager do?

An Usher Manager is responsible for overseeing the team of ushers at events, theaters, or venues. They coordinate usher schedules, train staff on customer service and safety protocols, and ensure smooth guest experiences. Usher Managers handle any customer issues that arise, supervise ticket checking and seating, and often work closely with event organizers to maintain order and security during events. Their role is crucial in creating a welcoming and organized environment for attendees.

What is the difference between Usher Manager vs Ticketing Coordinator?

AspectUsher ManagerTicketing Coordinator
Required CredentialsHigh school diploma; experience in event management or customer serviceHigh school diploma; familiarity with ticketing systems and customer service
Work EnvironmentEvent venues, theaters, stadiumsBox offices, event venues, ticketing platforms
Employer & Industry UsageEvent venues, entertainment industryEvent venues, ticketing companies, entertainment industry
Common Search & ComparisonUsher Manager vs Ticketing Coordinator

The Usher Manager oversees usher staff, manages crowd control, and ensures smooth event operations. The Ticketing Coordinator handles ticket sales, manages ticketing systems, and assists customers with purchases. While both roles support event success, the Usher Manager focuses on on-site crowd management, whereas the Ticketing Coordinator specializes in ticketing processes and customer service related to ticket sales.

What are the key skills and qualifications needed to thrive as an Usher Manager, and why are they important?

To thrive as an Usher Manager, you need strong organizational skills, leadership experience, and a background in event management or hospitality. Familiarity with venue management software, ticketing systems, and crowd control procedures is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are critical soft skills for managing teams and ensuring a positive guest experience. These skills are vital for maintaining safety, efficient operations, and high satisfaction during events.
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Usher Manager jobs near you
Infographic showing various Usher Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,819 per year, or $16.3 per hour.
Head Usher (Exempt Hourly Non-Civil Service)

Head Usher (Exempt Hourly Non-Civil Service)

University of Hawaii

Honolulu, HI • On-site

$17.51/hr

Part-time

Posted 8 days ago

University Of Hawaii System rating

7.5

Company rating: 7.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

262nd of 534 rated colleges and universities

Job description

Salary: See Position Description
Location : UH Manoa - Athletics Dept, Honolulu, HI
Job Type: Part-Time Temporary
Job Number: 2025-01281
Department: University of Hawai'i at Manoa - Athletics Department
Opening Date: 06/04/2025
Closing Date: Continuous
Position Number:: Pending
Description
Applicants seeking part-time seasonal work with the University of Hawai'i at Manoa may apply for Exempt Hourly Non-Civil Service positions at the Athletics Department. Due to the temporary nature of these appointments, Exempt Hourly Non-Civil employees are not eligible for most benefits as provided to regular BOR and Civil Service employees (i.e. paid holidays/leave/night differential).
Title: Head Usher (Exempt Hourly Non-Civil Service)
Hiring Unit: UHM Athletics
Location: Lower Campus Athletic Facilities
Date Posted: June 4, 2025
Closing Date: Continuous recruitment until programmatic needs are met. Review of applications to begin June 19, 2025
Salary: $17.51/hour
Full Time/Part Time: Part Time
Work Schedule: Must be available to work days, nights, weekends, and holidays. Schedule will be vary depending on events scheduled at the University of Hawai'i at Manoa athletic venues.
Temporary/Permanent: Temporary
Other Conditions: Maximum hours allowed per week is 19.75, 89 day hire, continuation dependent upon satisfactory performance, availability of funds and program needs
Duties and Responsibilities:
Under the direction of the Stan Sheriff Center (SSC) Manager or designee the Head Usher will be assigned to work at various events at the University of Hawai'i at Manoa athletic venues.
Usher Supervisory Duties and Responsibilities
This position is responsible for the supervision of the student assistant usher employees in a designated area and providing security as well as informational services to the public.
  1. Coordinate with ushers in preparing and securing identified areas.
  2. Coordinate unlocking and locking of doors within the event facility and secured areas.
  3. Monitor venue vomitory doors ensuring that the doors are closed and appropriately secure during all events.
  4. Assist in coordination of lost and found items.
  5. Assist guests by ensuring that they have an enjoyable and safe experience by providing assistance in finding their seats, first aid office and assist with directions to restrooms, concessions and merchandising areas.
  6. Monitor the crowd for guests causing disturbance or doing anything in violation of the facility's policies.
  7. Assists guests with accessibility issues.
  8. Monitor entrances to restricted areas. Keep unauthorized people out of these areas.
  9. Oversee usher crew assigned to secured areas such as vomitories and emergency exits and ensuring that only credentialed personnel access authorized areas.
  10. Coordinate the inspection of the area restrooms and clearing of spectators at the end of all events.

Gate Supervisory Duties and Responsibilities
This position is responsible for supervision of student assistant usher employees in the area of scanning authorized tickets and passes upon entering the arena.
  1. Coordinate with student assistant usher employees in preparing and securing turnstile gates.
  2. Position personnel at each turnstile in designated areas.
  3. Oversee the scanning of tickets and special passes as required.
  4. Scan tickets at gate and ensure that no prohibited items are brought into the facility.
  5. Available to resolve any challenges or situations that may arise.
  6. Be knowledgeable and enforce venue policies and procedures regarding re-entry, contraband, wrong tickets, etc.
  7. Coordinate the opening of gates and the mass exiting after each event.

General Supervisory Duties:
This position is responsible for providing and performing various miscellaneous services and duties to the public and within the venue.
  1. Supervisors is responsible to file reports of any accidents, damage, suspicious or unsafe conditions and report it to the Event Manager.
  2. Distribute and receive keys that were issued to student assistant usher employees in the performance of his/her duties before and after each event.
  3. Resolves any problems brought to your attention by student assistant usher employees.
  4. Operate a two-way radio to receive and transmit instructions from supervisors to subordinates.

Other Duties:
  1. Know, recognize, and comply with laws, policies, rules, and regulations governing the University of Hawaii and its employees, and the rules of the NCAA and affiliated conferences as now constituted or as may be amended in the future. Immediately advises the Director of Athletics or designee if you have reasonable cause to believe violations, whether by employees, students, or others, have occurred or will occur.
  2. Perform other related duties as required.

Minimum Qualifications:
  1. Some experience in ushering or related experience.
  2. Physically able to climb stairs.
  3. Ability to walk, stand, and/or moving on hard surfaces for long periods of time. Working conditions at times are loud, dark or crowded spaces.
  4. Ability to read, write and speak English clearly.
  5. Ability to comprehend and follow oral and written instructions.
  6. Ability to fill in forms and submit written reports as required.
  7. Ability to work independently and with others.
  8. Ability to be cordial and tactful in manner.
  9. Ability to interpret and enforce rules.
  10. Ability to understand the basic guest service principles including ADA accessibility best practices.
  11. Ability to multi task and work cooperatively with others.
  12. Ability to deal with disorderly and impaired guests.
  13. Ability to work independently and as part of a team.

To Apply: Click on the "apply" button on the top right corner of the screen to complete an application, complete the HRD 278 Form (State of Hawai'i Application for Non-Civil Service Appointment) https://www.hawaii.edu/ohr/documents/2996 (form must be downloaded, completed then uploaded when applying), resume and names of 3 professional references (include title and contact information).
Inquiries: Russell Gima, Assistant Stan Sheriff Center Manager, (808)956-6957 or gima@hawaii.edu
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

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About University of Hawaii

Sourced by ZipRecruiter

The University of Hawaii, located in Honolulu, HI, US, is an internationally recognized institution of higher learning. Spanning across ten campuses, including one online university, it represents the public system of higher education in the state of Hawaii. Established in 1907, the university operates in the educational services industry, its mission rooted in quality and affordable education for all. It offers over 600 different study programs, including undergraduate, graduate, and professional degrees in a broad spectrum of disciplines. Some of its unrivaled specialties encompass tropical agriculture, tropical medicine, oceanography, astronomy, electrical engineering, volcanology, and Pacific Islands and Asian area studies.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Honolulu, HI, US

Year founded

1907

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