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Usher Manager Jobs in Georgia (NOW HIRING)

Neighborhood Cinema

Assistant Manager

Sharpsburg, GA · On-site

... Usher, Dual, and Team Lead ● Ability to self lead and prioritize building tasks that need ... Manager being available ● Managing employees by supporting hiring, leading training, 1-1 ...

Neighborhood Cinema

Assistant Manager

Savannah, GA · On-site

... Usher, Dual, and Team Lead ● Ability to self lead and prioritize building tasks that need ... Manager being available ● Managing employees by supporting hiring, leading training, 1-1 ...

Cobb Performing Arts Centre

Floor Captain

Atlanta, GA · On-site

$17/hr

Position reports to House Manager. Floor Captains must usher at least three times in every sixty (60) day period to remain active. Requirements Minimum Qualifications: 1. Read and speak English 2. ...

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Usher Manager information

What does an usher manager do?

An Usher Manager is responsible for overseeing the team of ushers at events, theaters, or venues. They coordinate usher schedules, train staff on customer service and safety protocols, and ensure smooth guest experiences. Usher Managers handle any customer issues that arise, supervise ticket checking and seating, and often work closely with event organizers to maintain order and security during events. Their role is crucial in creating a welcoming and organized environment for attendees.

What are some common challenges an usher manager faces when overseeing large events or venues?

Usher Managers often encounter the challenge of coordinating large teams to ensure smooth guest flow and safety during busy events. They must quickly resolve unexpected issues, such as last-minute seating changes or emergency situations, while maintaining excellent customer service. Effective communication with staff, event organizers, and security is crucial, as is adapting to different event types and crowd dynamics. Building a well-trained team and having clear protocols in place helps manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as an usher manager, and why are they important?

To thrive as an Usher Manager, you need strong organizational skills, leadership experience, and a background in event management or hospitality. Familiarity with venue management software, ticketing systems, and crowd control procedures is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are critical soft skills for managing teams and ensuring a positive guest experience. These skills are vital for maintaining safety, efficient operations, and high satisfaction during events.

What is the difference between Usher Manager vs Ticketing Coordinator?

AspectUsher ManagerTicketing Coordinator
Required CredentialsHigh school diploma; experience in event management or customer serviceHigh school diploma; familiarity with ticketing systems and customer service
Work EnvironmentEvent venues, theaters, stadiumsBox offices, event venues, ticketing platforms
Employer & Industry UsageEvent venues, entertainment industryEvent venues, ticketing companies, entertainment industry
Common Search & ComparisonUsher Manager vs Ticketing Coordinator

The Usher Manager oversees usher staff, manages crowd control, and ensures smooth event operations. The Ticketing Coordinator handles ticket sales, manages ticketing systems, and assists customers with purchases. While both roles support event success, the Usher Manager focuses on on-site crowd management, whereas the Ticketing Coordinator specializes in ticketing processes and customer service related to ticket sales.

How much do usher managers typically make?

Usher managers typically earn between $30,000 and $50,000 annually, depending on experience, location, and the size of the venue. They often oversee staff, coordinate event logistics, and ensure customer service standards are met, which can influence salary levels.

What are the most commonly searched types of Usher jobs in Georgia?

The most popular types of Usher jobs in Georgia are:

What are popular job titles related to Usher Manager jobs in Georgia?

For Usher Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Usher Manager jobs in Georgia look for?

The top searched job categories for Usher Manager jobs in Georgia are:

What cities in Georgia are hiring for Usher Manager jobs?

Cities in Georgia with the most Usher Manager job openings:

Usher Manager jobs near you

Frontline Staff (Usher/Dual)-Stone Mt

Neighborhood Cinema

Stone Mountain, GA • On-site

Full-time

Re-posted 5 days ago

Job description

Job Description: Frontline Staff
At NCG Cinema, we are dedicated to exceeding the expectations of the movie going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast paced, exciting, and guest-centered.
Who we want:
Workstyle: high energy and takes initiative, performs tasks that requires counting, scanning, and selling; an ability to thrive within many moving parts
Performance: pride and ownership in their work and workplace that results in taking decisive action to maintain NCG cleaning and safety standards
Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and stays calm with guests under pressure (long lines)
Reliable: on-time for shifts and dressed professionally
What you will do:
This role is cross-trained between Dual and Usher at the theater.
The role of Dual at NCG Cinema is to operate guest concessions, handle the selling and restocking of inventory, and sell NCG products (tickets and concessions). This important team member is the first face a guest sees upon arrival, must be knowledgeable of current movies, and is usually the go-to person for resolution if a guest has a problem they need solved.
The role of Usher at NCG Cinema is to prepare and maintain the NCG standard of cleanliness in all facility locations (lobby, auditoriums, restrooms, hallways). To provide the customer an uninterrupted, friendly, smooth, safe, and clean movie-going experience. And to demonstrate excellent customer service from ticket taking and problem resolution to ensuring a seamless presentation of a movie.
Position requirements:
  • Physically clean the facility including sanitizing and cleaning restrooms, auditoriums, hallways, and lobby, take out trash, and restock inventory
  • Lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects
  • Maintain the NCG Standard for a presentation of a movie (A.L.I.S.T. Audience, Lights, Image, Sound, Temperature)
  • Interact with the general public including a friendly greeting, taking tickets, directing guests to auditoriums and seats, warmly exit greeting guests, and answering or assisting in finding answers to any arising issues
  • Work in a team environment and assist fellow workers in concessions (refills), odd jobs, and cleaning
  • Communicate concerns or issues to management promptly and clearly
  • Willingness and ability to work evenings, weekends, and holidays
  • Selling NCG products with comfort and friendliness
  • Responsible for concessions including making popcorn with consistency, maintaining cleanliness, operating cash drawer and POS system and restocking inventory
  • Must be comfortable having assertive conversations with guests who violate NCG policies (outside food coming in, COVID-19 protocols) and have thorough knowledge of NCG policies

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