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Usher Manager Jobs in Tennessee (NOW HIRING)

Ole Red

Usher (PT) - Grand Ole Opry

Nashville, TN

As an Usher you'll contribute to exceptional guest experiences in our iconic concert venues. You'll ... Report any concerns or maintenance items to department and venue management. * May be trained to ...

NASHVILLE SYMPHONY ASSOCIATION

Usher

Nashville, TN · On-site

House Manager and FOH/Manager on Duty, Schermerhorn Symphony Center Area of Responsibility : House; Inside concert hall and lobby areas Salaried/Hourly : Part-Time (Seasonal), Hourly, Non-Exempt Job ...

Eastern Sports Management

Events Staff

Memphis, TN · On-site

$12/hr

IndustryEvent Staff, Event Management, Events * Employee TypePT Non-Exempt Description Essential Duties and Responsibilities * Serve as a Box Office representative, Ticket Taker, Usher and/or Court ...

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Usher Manager information

What does an usher manager do?

An Usher Manager is responsible for overseeing the team of ushers at events, theaters, or venues. They coordinate usher schedules, train staff on customer service and safety protocols, and ensure smooth guest experiences. Usher Managers handle any customer issues that arise, supervise ticket checking and seating, and often work closely with event organizers to maintain order and security during events. Their role is crucial in creating a welcoming and organized environment for attendees.

What are some common challenges an usher manager faces when overseeing large events or venues?

Usher Managers often encounter the challenge of coordinating large teams to ensure smooth guest flow and safety during busy events. They must quickly resolve unexpected issues, such as last-minute seating changes or emergency situations, while maintaining excellent customer service. Effective communication with staff, event organizers, and security is crucial, as is adapting to different event types and crowd dynamics. Building a well-trained team and having clear protocols in place helps manage these challenges efficiently.

What are the key skills and qualifications needed to thrive as an usher manager, and why are they important?

To thrive as an Usher Manager, you need strong organizational skills, leadership experience, and a background in event management or hospitality. Familiarity with venue management software, ticketing systems, and crowd control procedures is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are critical soft skills for managing teams and ensuring a positive guest experience. These skills are vital for maintaining safety, efficient operations, and high satisfaction during events.

What is the difference between Usher Manager vs Ticketing Coordinator?

AspectUsher ManagerTicketing Coordinator
Required CredentialsHigh school diploma; experience in event management or customer serviceHigh school diploma; familiarity with ticketing systems and customer service
Work EnvironmentEvent venues, theaters, stadiumsBox offices, event venues, ticketing platforms
Employer & Industry UsageEvent venues, entertainment industryEvent venues, ticketing companies, entertainment industry
Common Search & ComparisonUsher Manager vs Ticketing Coordinator

The Usher Manager oversees usher staff, manages crowd control, and ensures smooth event operations. The Ticketing Coordinator handles ticket sales, manages ticketing systems, and assists customers with purchases. While both roles support event success, the Usher Manager focuses on on-site crowd management, whereas the Ticketing Coordinator specializes in ticketing processes and customer service related to ticket sales.

How much do usher managers typically make?

Usher managers typically earn between $30,000 and $50,000 annually, depending on experience, location, and the size of the venue. They often oversee staff, coordinate event logistics, and ensure customer service standards are met, which can influence salary levels.

What are the most commonly searched types of Usher jobs in Tennessee?

The most popular types of Usher jobs in Tennessee are:

What are popular job titles related to Usher Manager jobs in Tennessee?

For Usher Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Usher Manager jobs in Tennessee look for?

The top searched job categories for Usher Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Usher Manager jobs?

Cities in Tennessee with the most Usher Manager job openings:

Usher Manager jobs near you
Infographic showing various Usher Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Part Time - Usher - Ryman Auditorium

Nashville, TN • On-site

Ryman Hospitality Properties
Arts, Entertainment, and Recreation • 1 - 5K employees

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Learn more about Ryman Hospitality Propertiesexternal

Part-time

Re-posted 17 days ago

Job description

As an Usher you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans.
  • Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
  • Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
  • Distribute approved handouts, including show programs, as required per event.
  • Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
  • Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
  • Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
  • Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during and after shows.
  • Assist with event setup and breakdown of chairs and seating configurations.
  • Report any concerns or maintenance items to department and venue management.
  • May be trained to perform post-show tours.
  • Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
  • Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
  • Perform other duties as assigned.

Education
  • High school diploma or equivalent preferred

Experience
  • Previous guest service experience preferred

Knowledge, Skills and Abilities
  • Effective interpersonal and verbal communication skills
  • Outgoing personality
  • Able to work during peak times, including evenings, weekends, and holidays, to support business needs

Physical Requirements
Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25lbs to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.
Working Conditions
High-traffic entertainment environments with large crowds and elevated noise levels.

What Ryman Hospitality Properties employees say

Pay

Hours and flexibility

Workplace

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