ZipRecruiter

Log In

1

User Operations Associate Content Moderation Jobs in California

Dexian

Enforcement Operations Specialist

San Francisco, CA · On-site

$90 - $120/hr

Experience in Trust & Safety, Content Moderation, Safeguards, Risk Operations, or related fields ... Experience analyzing user behavior and identifying risks * Degree or prior experience focused on ...

Twitch

Senior Product Legal Counsel

San Francisco, CA · On-site +1

... of the operation and growth of a global User Generated Content (UGC) service. You will use both ... You will report to one of our Associate General Counsel. You can work in San Francisco, CA. You ...

Twitch

Senior Product Legal Counsel

San Francisco, CA · On-site

$169K - $229K/yr

... of the operation and growth of a global User Generated Content (UGC) service. You will use both ... You will report to one of our Associate General Counsel. You can work in San Francisco, CA. You ...

next page

Showing results 1-20

All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in California

User Operations Associate Content Moderation information

See California salary details

$29.6K

$111.6K

$162.3K

How much do user operations associate content moderation jobs pay per year?

As of Jul 2, 2026, the average yearly pay for user operations associate content moderation in California is $111,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $152,000.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in California? For User Operations Associate Content Moderation jobs in California, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in California look for? The top searched job categories for User Operations Associate Content Moderation jobs in California are:
What cities in California are hiring for User Operations Associate Content Moderation jobs? Cities in California with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
ELA Growth & User Operations Specialist

ELA Growth & User Operations Specialist

Think Academy US

San Jose, CA • On-site

$12K - $15K/mo

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

Location: San Jose, CA
Job Type: Full-Time
Location: 1245 S Winchester Blvd, San Jose
Intended Start Date: ASAP
About Think Academy
Think Academy US (www.TheThinkAcademy.com), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children's ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better!
About This Role
We are looking for a growth and user operations specialist for our English program who can translate trends in English education into content and activities that resonate with U.S. parents, and drive participation in events, trial classes, and long- and short-term program enrollments.
You will work closely with the curriculum, teaching, and marketing teams, participating in the full lifecycle of English learning projects-from design to execution-including trial classes, activity planning and execution, parent community operations, and content distribution.
1. Content-Driven User Growth
  • Monitor and analyze English learning trends, hot topics, and parent signals across platforms
  • Translate trends into content that are understandable and relatable for U.S. parents
  • Package content into different formats suitable for various channels (community posts, short-form copy, event materials, etc.)
  • Guide users from public platforms into English learning communities and course programs
  • Collaborate with the marketing team to ensure content cadence aligns with project goals and timelines

2. User, Community & Event Operations
  • Communicate directly with parents and continuously collect feedback to generate user insights
  • Oversee English learning community operations (email, WhatsApp, Facebook, Reddit, and other platforms)
  • Plan and execute growth-oriented activities such as trial classes, assessments, workshops, and challenge camps
  • Design activity rhythm and user touchpoints to move parents from participation to deeper understanding, ultimately leading to conversion
  • Track key operational metrics (registrations, participation rate, retention rate, etc.), conduct data reviews, and iterate SOPs accordingl

3. User Conversion & Funnel Design
  • Design and optimize the full conversion path from first contact to course enrollment
  • Build standardized conversion SOPs, including communication rhythm, follow-up mechanisms, and conversion milestones
  • Deeply understand parent decision logic and continuously refine messaging and communication frameworks
  • Improve conversion rates based on data analysis; identify drop-off points at each stage and propose solutions
  • Increase overall conversion efficiency and ROI from events to enrollment

4. Cross-Team Collaboration
  • Collaborate with curriculum, teaching, and marketing teams to translate learning goals into user-facing activities
  • Collect project data and conduct performance reviews
  • Continuously optimize operational processes and SOPs to improve execution efficiency

What We're Looking For:
  • Bachelor's degree or above (Education, English, Marketing, or related majors preferred)
  • Strong written and spoken English skills; able to use English as a working language (Reference: IELTS 7.0+, TOEFL 100+)
  • Strong time management skills; detail-oriented and reliable
  • Strong data awareness; able to track performance and conduct data-driven reviews
  • Strong parent communication skills and user insight ability; able to understand and respond to parents' real concerns
  • Working proficiency in both English and Mandarin is required

Preferred Qualification:
  • 1-2 years of experience in education, project operations, marketing, or community management
  • Solid understanding of U.S. K-12 education, English learning, or student development
  • Experience in community operations, event planning, project execution, and enrollment conversion

Why You Will Love This Role:
  • Clear Growth Path: Opportunities to grow into project management, subject operations, education product, or management roles
  • Entrepreneurial Opportunity (0 to 1): Deeply participate in building, validating, and iterating the English program from scratch
  • Make an Impact on U.S. English Education: Directly contribute to English education projects serving North American families, bringing structured and effective learning systems into real classrooms and homes
  • Rapid Development of User Insight & Operations Skills: Build systematic understanding of North American parent needs, decision logic, and conversion pathways
  • Silicon Valley Experience & Global Perspective: Opportunity to execute projects and collaborate cross-culturally in the U.S. tech hub

Compensation & Benefits Structure:
  • Total Compensation Package: $85,000-$100,000
    • Includes Base Salary: $69,000-$75,000 + Optional Teaching Salary: $12,000-$15,000 + Teaching & Performance Bonus: Up to 15%!
  • 401k and Health, Vision, and Dental Insurance
  • H1B Sponsorship available for eligible candidates
  • As part of a global education company, you may have the chance to collaborate with international branches, engage with our headquarters, or explore cross-border career opportunities
  • Relocation Allowance available

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply