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Ups Customer Service Representative Jobs (NOW HIRING)

ST. JOSAPHAT PARISH

Customer Service Rep

Buffalo, NY · On-site

$15.50 - $21/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

TransCore

Customer Service Representative

Saugus, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... in manning live sign-ups. * Assist with phones (inbound/outbound calls). Required Skills:

TransCore

Customer Service Representative

Natick, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking ... in manning live sign-ups. * Assist with phones (inbound/outbound calls). Required Skills:

Traveling with Michaila

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative We are seeking a customer-focused Customer Service Representative ... follow-ups * Maintain clear communication and accurate client records What We're Looking For:

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Ups Customer Service Representative information

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How much do ups customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for ups customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the UPS Customer Service Representative position, and why are they important?

To thrive as a UPS Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, package tracking software, and basic computer applications is typically required. Excellent interpersonal skills, patience, and a positive attitude help distinguish top performers in this position. These skills are essential for effectively assisting customers, resolving issues promptly, and maintaining a high standard of service in a fast-paced logistics environment.

What is a UPS Customer Service Representative?

A UPS Customer Service Representative assists customers with shipping, tracking, and resolving delivery issues. They provide information about UPS services, rates, and policies while handling customer inquiries via phone, email, or in person. Strong communication and problem-solving skills are essential for this role. Additionally, they may process shipments, address complaints, and ensure customer satisfaction.

What are the typical daily responsibilities of a UPS Customer Service Representative?

As a UPS Customer Service Representative, your daily responsibilities include answering customer inquiries via phone, email, or in-person, assisting with shipment tracking, processing package claims, and providing information on UPS services and policies. You will often coordinate with warehouse staff and drivers to resolve delivery issues and ensure customer satisfaction. Additionally, you may handle billing questions and help customers set up or modify shipments. Working in this role requires multitasking in a fast-paced environment while delivering courteous and efficient service to a diverse customer base.

More about Ups Customer Service Representative jobs
What cities are hiring for Ups Customer Service Representative jobs? Cities with the most Ups Customer Service Representative job openings:
What states have the most Ups Customer Service Representative jobs? States with the most job openings for Ups Customer Service Representative jobs include:
What job categories do people searching Ups Customer Service Representative jobs look for? The top searched job categories for Ups Customer Service Representative jobs are:
Ups Customer Service Representative jobs near you
Infographic showing various Ups Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative- CSR

Faithco Enterprises

Lindale, TX • On-site

Full-time

Posted 14 days ago

Job description

Salary: $15+ DOE

Customer Service Representative

About Faithco

Faithco is a growing home services company committed to providing dependable service and a positive customer experience. We are looking for a friendly, professional, and dependable Customer Service Representative to join our office team.

This is a full-time, in-office position. As one of the first points of contact for our customers, the Customer Service Representative plays an important role in ensuring every caller feels heard, helped, and confident in choosing Faithco for their home service needs.

Position Responsibilities

The Customer Service Representative will be responsible for:

  • Answering and managing incoming calls through a multi-line phone system
  • Providing friendly, professional, and helpful customer service
  • Listening carefully to customer concerns and gathering accurate information
  • Scheduling service appointments based on availability and company procedures
  • Entering and updating customer information in ServiceTitan
  • Maintaining detailed and accurate notes on customer accounts
  • Explaining Faithcos services and answering general customer questions
  • Identifying opportunities to offer available services, maintenance plans, or other solutions that may benefit the customer
  • Making a limited number of outbound calls for follow-ups, customer outreach, appointment needs, and service opportunities
  • Assisting with general office and administrative responsibilities
  • Supporting a positive customer experience from the first phone call through appointment scheduling

Qualifications

The ideal candidate will:

  • Have previous customer service, call center, receptionist, sales, or office experience
  • Be comfortable answering multiple incoming calls through a multi-line phone system
  • Have strong communication and active-listening skills
  • Be confident speaking with customers by phone
  • Be comfortable with a small amount of sales and outbound calling
  • Be able to explain services clearly without using high-pressure sales tactics
  • Remain calm, patient, and professional when assisting customers
  • Be organized, dependable, and detail-oriented
  • Have strong computer and data-entry skills
  • Be able to manage multiple tasks and changing priorities
  • Work well independently and as part of a small office team
  • Be comfortable working in a fast-paced home services environment

Preferred Experience

  • Previous experience in the HVAC, plumbing, electrical, or home services industry
  • Previous experience using ServiceTitan software
  • Experience with a multi-line phone system
  • Experience scheduling service appointments
  • Customer service or inside-sales experience in a service-based business

Experience with ServiceTitan or within the home services industry is preferred, but Faithco is willing to train the right person who has a strong work ethic, excellent communication skills, and a willingness to learn.

Position Details

  • Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Compensation: Starting at $15.00 per hour, depending on experience
  • Location: 18601 Highway 69 N, Lindale, Texas 75771
  • Position Type: Full-time, in-office

Join the Faithco Team

We are looking for someone who enjoys helping people and understands that a positive customer experience begins with the first phone call. The right candidate will be dependable, welcoming, team-oriented, and able to balance excellent customer care with confidently discussing the services Faithco provides.

To apply, please submit your resume and contact information through this job posting.