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Ups Customer Service Representative Jobs (NOW HIRING)

LHH US

Customer Service Representative

Mesa, AZ

$20 - $23/hr

The customer service representative will be responsible for one-call resolution regarding services ... follow-ups. * Customer account management and verification of information. * Process payments ...

LHH US

Bilingual Customer Service Representative

Mesa, AZ · On-site

$21 - $23/hr

The Bilingual (Spanish) customer service representative will be responsible for one-call resolution ... follow-ups. * Customer account management and verification of information. * Process payments ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ

$16.75 - $22.75/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

ST. JOSAPHAT PARISH

Customer Service Rep

Buffalo, NY

$15.50 - $21/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

ST. JOSAPHAT PARISH

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

ST. JOSAPHAT PARISH

Customer Service Rep

Buffalo, NY · On-site

$15.50 - $21/hr

The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner. * Representatives must be able to manage difficult and/or ...

TransCore

Customer Service Representative

Auburn, MA

$16.50 - $20/hr

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative ... in manning live sign-ups. * Assist with phones (inbound/outbound calls). Required Skills:

CFS of Tallahassee LLC

Be Seen First

Customer Service Representative

Tallahassee, FL · On-site

$16 - $18/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... We are in the Lake Ella Plaza, In between Publix and UPS. If you have any additional Questions ...

Service Squad

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Customer Service Representative

Fort Worth, TX · On-site

$18 - $22/hr

... ups, and reschedules Communicate arrival windows and updates to customers Work closely with ... , or operations roles Team support and growing company across Texas

TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative ... in manning live sign-ups. * Assist with phones (inbound/outbound calls). Required Skills:

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Ups Customer Service Representative information

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How much do ups customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ups customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some roles may also require familiarity with customer service software or tools. Preparing for interviews by demonstrating problem-solving abilities and a positive attitude can improve chances of employment.

What are the key skills and qualifications needed to thrive in the Ups Customer Service Representative position, and why are they important?

To thrive as a UPS Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, package tracking software, and basic computer applications is typically required. Excellent interpersonal skills, patience, and a positive attitude help distinguish top performers in this position. These skills are essential for effectively assisting customers, resolving issues promptly, and maintaining a high standard of service in a fast-paced logistics environment.

What is a UPS Customer Service Representative job?

A UPS Customer Service Representative assists customers with shipping, tracking, and resolving delivery issues. They provide information about UPS services, rates, and policies while handling customer inquiries via phone, email, or in person. Strong communication and problem-solving skills are essential for this role. Additionally, they may process shipments, address complaints, and ensure customer satisfaction.

Is it hard to get a job at UPS?

Getting a job as an UPS Customer Service Representative can be competitive, but the application process is straightforward and often involves submitting an online application, passing a background check, and completing training. Having good communication skills and previous customer service experience can improve your chances of being hired.

How do I connect to UPS customer service representative?

As a UPS Customer Service Representative, you can connect with customers through phone, email, or live chat platforms. Effective communication skills and familiarity with UPS systems are essential for providing support and resolving inquiries efficiently.

What are the typical daily responsibilities of a UPS Customer Service Representative?

As a UPS Customer Service Representative, your daily responsibilities include answering customer inquiries via phone, email, or in-person, assisting with shipment tracking, processing package claims, and providing information on UPS services and policies. You will often coordinate with warehouse staff and drivers to resolve delivery issues and ensure customer satisfaction. Additionally, you may handle billing questions and help customers set up or modify shipments. Working in this role requires multitasking in a fast-paced environment while delivering courteous and efficient service to a diverse customer base.

How much does UPS pay per hour?

UPS Customer Service Representatives typically earn around $15 to $20 per hour, depending on experience, location, and shift. Starting pay may be lower for entry-level positions, and employees often receive benefits such as health insurance and paid time off.
More about Ups Customer Service Representative jobs
What cities are hiring for Ups Customer Service Representative jobs? Cities with the most Ups Customer Service Representative job openings:
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What job categories do people searching Ups Customer Service Representative jobs look for? The top searched job categories for Ups Customer Service Representative jobs are:
Ups Customer Service Representative jobs near you
Infographic showing various Ups Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

LHH US

Mesa, AZ

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

LHH Recruitment Solutions is partnering with a growing call center company in Phoenix, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$23.00 per hour depending on experience.
The customer service representative will be responsible for one-call resolution regarding services, billing information, troubleshooting, and payment processing for all inbound calls.
Key Responsibilities
  • Answer inbound calls, make outbound calls, and emails with customers.
  • Assist customers through the order processing and product details.
  • Document all interactions in the CRM system with accurate data entry and attention to detail.
  • Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
  • Assist with outbound calls for follow-ups.
  • Customer account management and verification of information.
  • Process payments accordingly and provide receipt via email to the customer
  • Assist with any troubleshooting tier one support for the customer.
  • Support special projects as needed.
Required Qualifications
  • High school diploma or equivalent is required.
  • 2+ years of customer service experience or call center experience
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Bilingual in Spanish is preferred not required.
If you are interested, apply now!
Pay Details: $20.00 to $23.00 per hour
Search managed by: Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.