ZipRecruiter

Log In

1

Ups Customer Service Representative Jobs (NOW HIRING)

TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative ... in manning live sign-ups. * Assist with phones (inbound/outbound calls). Required Skills:

next page

Showing results 1-20

All JobsUps Customer Service Representative Jobs

Ups Customer Service Representative information

See salary details

$9

$18

$26

How much do ups customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ups customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some roles may also require familiarity with customer service software or tools. Preparing for interviews by demonstrating problem-solving abilities and a positive attitude can improve chances of employment.

What are the key skills and qualifications needed to thrive in the Ups Customer Service Representative position, and why are they important?

To thrive as a UPS Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, package tracking software, and basic computer applications is typically required. Excellent interpersonal skills, patience, and a positive attitude help distinguish top performers in this position. These skills are essential for effectively assisting customers, resolving issues promptly, and maintaining a high standard of service in a fast-paced logistics environment.

What is a UPS Customer Service Representative job?

A UPS Customer Service Representative assists customers with shipping, tracking, and resolving delivery issues. They provide information about UPS services, rates, and policies while handling customer inquiries via phone, email, or in person. Strong communication and problem-solving skills are essential for this role. Additionally, they may process shipments, address complaints, and ensure customer satisfaction.

Is it hard to get a job at UPS?

Getting a job as an UPS Customer Service Representative can be competitive, but the application process is straightforward and often involves submitting an online application, passing a background check, and completing training. Having good communication skills and previous customer service experience can improve your chances of being hired.

How do I connect to UPS customer service representative?

As a UPS Customer Service Representative, you can connect with customers through phone, email, or live chat platforms. Effective communication skills and familiarity with UPS systems are essential for providing support and resolving inquiries efficiently.

What are the typical daily responsibilities of a UPS Customer Service Representative?

As a UPS Customer Service Representative, your daily responsibilities include answering customer inquiries via phone, email, or in-person, assisting with shipment tracking, processing package claims, and providing information on UPS services and policies. You will often coordinate with warehouse staff and drivers to resolve delivery issues and ensure customer satisfaction. Additionally, you may handle billing questions and help customers set up or modify shipments. Working in this role requires multitasking in a fast-paced environment while delivering courteous and efficient service to a diverse customer base.

How much does UPS pay per hour?

UPS Customer Service Representatives typically earn around $15 to $20 per hour, depending on experience, location, and shift. Starting pay may be lower for entry-level positions, and employees often receive benefits such as health insurance and paid time off.
More about Ups Customer Service Representative jobs
What cities are hiring for Ups Customer Service Representative jobs? Cities with the most Ups Customer Service Representative job openings:
What states have the most Ups Customer Service Representative jobs? States with the most job openings for Ups Customer Service Representative jobs include:
What job categories do people searching Ups Customer Service Representative jobs look for? The top searched job categories for Ups Customer Service Representative jobs are:
Ups Customer Service Representative jobs near you
Infographic showing various Ups Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

TransCore

Auburn, MA • On-site

$16.50 - $20/hr

Full-time

Re-posted 16 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

115th of 142 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.
Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.
Pay Range: $16.50 - 20/hr. based on qualifications and experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Responsible for all types of customer account maintenance.
  • Determines the accuracy of account information.
  • Ensures all required information is provided for security, processes payments, and adjustments.
  • Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.
  • Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Additional Duties that May be Required:
  • Assist at other E-ZPass MA facilities.
  • Assist in manning live sign-ups.
  • Assist with phones (inbound/outbound calls).

Required Skills:
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
  • Minimum of one year of customer service and data entry experience.
  • Adapt quickly, efficiently, and positively to various projects assigned.
  • Works well in a fast-paced, multi-task environment.
  • Must remain professional under every circumstance with customers and staff members.
  • Must maintain a good attendance record.

Education: High school diploma or equivalent preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What TransCore employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply