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Ups Customer Service Representative Jobs in Florida

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Ups Customer Service Representative information

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$7

$14

$20

How much do ups customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ups customer service representative in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a UPS Customer Service Representative?

A UPS Customer Service Representative assists customers with shipping, tracking, and resolving delivery issues. They provide information about UPS services, rates, and policies while handling customer inquiries via phone, email, or in person. Strong communication and problem-solving skills are essential for this role. Additionally, they may process shipments, address complaints, and ensure customer satisfaction.

What are the typical daily responsibilities of a UPS Customer Service Representative?

As a UPS Customer Service Representative, your daily responsibilities include answering customer inquiries via phone, email, or in-person, assisting with shipment tracking, processing package claims, and providing information on UPS services and policies. You will often coordinate with warehouse staff and drivers to resolve delivery issues and ensure customer satisfaction. Additionally, you may handle billing questions and help customers set up or modify shipments. Working in this role requires multitasking in a fast-paced environment while delivering courteous and efficient service to a diverse customer base.

What are the key skills and qualifications needed to thrive in the UPS Customer Service Representative position, and why are they important?

To thrive as a UPS Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, package tracking software, and basic computer applications is typically required. Excellent interpersonal skills, patience, and a positive attitude help distinguish top performers in this position. These skills are essential for effectively assisting customers, resolving issues promptly, and maintaining a high standard of service in a fast-paced logistics environment.

How to get hired as a ups customer service representative?

To get hired as a UPS Customer Service Representative, applicants should have strong communication skills, previous customer service experience, and basic computer proficiency. The hiring process typically involves submitting an online application, passing a skills assessment, and participating in an interview. Relevant certifications or training in logistics or customer service can improve chances of selection.

What are popular job titles related to Ups Customer Service Representative jobs in Florida?

For Ups Customer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ups Customer Service Representative jobs in Florida look for?

The top searched job categories for Ups Customer Service Representative jobs in Florida are:

Ups Customer Service Representative jobs near you
Infographic showing various Ups Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

UPS Store Customer Service Representative

the ups store

Fort Lauderdale, FL • On-site

$27K - $32K/yr (+ commission)

Full-time

Retirement

Re-posted 16 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 650 frontline employees who took The Breakroom Quiz

461st of 739 rated retailers

Job description

Seeking, highly motivated, friendly and dependable individual to learn all aspects of our business at this very busy UPS Store. Ideal candidate will be available full-time including weekends. Experience working at a UPS Store would be a bonus but not required. Candidate must be capable of thriving in a fast-paced, often hectic retail environment. Some retail experience is required. Bi-lingual is also helpful though not required.

Company Description

Busiest UPS in the network. This is an opportunity to help contribute to our growing online antique auction shipping segment of our business.

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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