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Ups Customer Service Representative Jobs (NOW HIRING)

Telemedik

PR · On-site

$13 - $17.50/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance . * Escalate ...

Telemedik

PR · On-site

$16 - $21.75/hr

We are looking for dedicated professionals to join our team as Customer Service Representatives ... Document inquiries, actions taken, and follow-ups, ensuring accuracy and compliance . * Escalate ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

SchureMed

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

We're hiring a Customer Service Representative to own order flow, customer communications, and ... Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools * Strong attention ...

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Ups Customer Service Representative information

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How much do ups customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for ups customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some roles may also require familiarity with customer service software or tools. Preparing for interviews by demonstrating problem-solving abilities and a positive attitude can improve chances of employment.

What are the key skills and qualifications needed to thrive in the Ups Customer Service Representative position, and why are they important?

To thrive as a UPS Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, package tracking software, and basic computer applications is typically required. Excellent interpersonal skills, patience, and a positive attitude help distinguish top performers in this position. These skills are essential for effectively assisting customers, resolving issues promptly, and maintaining a high standard of service in a fast-paced logistics environment.

What is a UPS Customer Service Representative job?

A UPS Customer Service Representative assists customers with shipping, tracking, and resolving delivery issues. They provide information about UPS services, rates, and policies while handling customer inquiries via phone, email, or in person. Strong communication and problem-solving skills are essential for this role. Additionally, they may process shipments, address complaints, and ensure customer satisfaction.

Is it hard to get a job at UPS?

Getting a job as an UPS Customer Service Representative can be competitive, but the application process is straightforward and often involves submitting an online application, passing a background check, and completing training. Having good communication skills and previous customer service experience can improve your chances of being hired.

How do I connect to UPS customer service representative?

As a UPS Customer Service Representative, you can connect with customers through phone, email, or live chat platforms. Effective communication skills and familiarity with UPS systems are essential for providing support and resolving inquiries efficiently.

What are the typical daily responsibilities of a UPS Customer Service Representative?

As a UPS Customer Service Representative, your daily responsibilities include answering customer inquiries via phone, email, or in-person, assisting with shipment tracking, processing package claims, and providing information on UPS services and policies. You will often coordinate with warehouse staff and drivers to resolve delivery issues and ensure customer satisfaction. Additionally, you may handle billing questions and help customers set up or modify shipments. Working in this role requires multitasking in a fast-paced environment while delivering courteous and efficient service to a diverse customer base.

How much does UPS pay per hour?

UPS Customer Service Representatives typically earn around $15 to $20 per hour, depending on experience, location, and shift. Starting pay may be lower for entry-level positions, and employees often receive benefits such as health insurance and paid time off.
More about Ups Customer Service Representative jobs
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Ups Customer Service Representative jobs near you
Infographic showing various Ups Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Globe Parking Inc.

Coraopolis, PA • On-site

$16/hr

Part-time

PTO

Re-posted 24 days ago

Job description

Benefits:
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, dispatch our van fleet, process requests, calmly handle complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy ,a team player,  and is able to remain calm under pressure. We have full and part time positions open for  11pm until 7am and 2pm until midnight.   Paid training and a pay and position review after 90 days. PLEASE call (412) 262-9130 to set up and in-person interview at our office at 8608 University Blvd., Moon Twp., PA 15108. No position details will be discussed over the phone but all your questions will be answered at your intterview.  Also you can find out about a special Sign-On Bonus at the interview.  This is NOT a remote position.
Responsibilities 
  • Receive a high volume of inbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Use best practices in customer service techniques to develop rapport and build relationships with customer
  • Dispatch our fleet of vans from our office to Pittsburgh International Airport, to scheduled hotel pick ups, and customers prompt pick up upon return.
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively