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Universal Call Center Jobs (NOW HIRING)

washingtontrust

$21.50 - $25/hr

Our branch banking and Call Center employees create an environment of trust and an exceptional experience for our customers. We're looking to add to our team in various branches and our Call Center.

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

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Universal Call Center information

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$10

$17

$25

How much do universal call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for universal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Universal Call Center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

What is a Universal Call Center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a Universal Call Center Agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.
More about Universal Call Center jobs
What cities are hiring for Universal Call Center jobs? Cities with the most Universal Call Center job openings:
What states have the most Universal Call Center jobs? States with the most job openings for Universal Call Center jobs include:
What job categories do people searching Universal Call Center jobs look for? The top searched job categories for Universal Call Center jobs are:
Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Rep - Call Center

Deposita™, An Allied Universal® Company

Boca Raton, FL

$18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 6 days ago

New

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!


Job Description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

Must be able to attend in-person training in Jupiter, Florida for at least 45 days. Must live within commuting distance of Jupiter office.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.


Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.

RESPONSIBILITIES:

  • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
  • Tackle a variety of problems in technical systems with skill and accuracy
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Willingness and Ability to be cross trained in other areas of the department
  • Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent
  • Minimum of two (2) years of work experience in a Technical Customer Service Call Center
  • Stable work history must demonstrate each of the following:
    • Strong understanding of customer service and customer relations
    • Highly motivation and strong desire to learn
    • Ability to exercise good judgment and decision-making
    • Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
    • Effective written and oral communication skills
  • Able to assess and evaluate situations effectively
  • Skilled in identifying critical issues quickly and accurately
  • Able to write informatively, clearly, and accurately
  • Problem solving and analytical skills
  • Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Experience in a technical support role, or other technical experience
  • Associate’s degree in information technology, Computer Science, or a related field
  • Basic understanding of software/hardware troubleshooting
  • Experience in Service Now and TalkDesk
  • Experience in retail cash offices

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1629154