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Universal Call Center Jobs (NOW HIRING)

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... About Universal Health Services One of the nation's largest and most respected providers of ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

Responsibilities As directed by the Director of Assessment and Referral, the Call Specialist ... About Universal Health Services Clarion Psychiatric Center is a subsidiary of Universal Health ...

Allied Universal

Customer Rep - Call Center

Jupiter, FL · On-site

$18/hr

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world ... Minimum of two (2) years of work experience in a Technical Customer Service Call Center * Stable ...

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How much do universal call center jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for universal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Universal Call Center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management may also offer higher compensation, especially with relevant experience and certifications.

What job makes $10,000 a month without a degree?

In a call center environment, high-paying roles such as senior sales representatives or team leads can earn around $10,000 monthly through commissions and bonuses, especially in industries like technology or finance. Success in these roles typically requires strong communication skills, experience, and performance-based incentives, rather than formal degrees.

Does Universal have a call center?

Universal Call Center is a role that involves handling customer inquiries and support via phone or digital channels. Many call centers operate with trained agents using customer service software, and shifts can vary to provide 24/7 coverage. If you are interested in this position, relevant skills include communication, problem-solving, and familiarity with call center tools.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

What is a Universal Call Center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a Universal Call Center Agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.

Is it hard to get hired at Universal?

Getting hired for a position at a call center like Universal can vary depending on the role and location, but generally, it involves completing an application, passing a skills assessment, and participating in an interview. Having good communication skills and customer service experience can improve your chances of being hired. The hiring process typically takes a few weeks and may include background checks and training requirements.
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Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 65% Full Time, 17% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist PRN Nights

Alan B. Miller Medical Center

Dallas, TX

$16.75 - $20.75/hr

Other

Posted 21 days ago

Job description

Call Center Specialist PRN Nights

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provided best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Behavioral Health Connections (BHC) in Dallas, TX is seeking a dynamic and talented Call Center Specialist PRN Nights to work 12 hours shift in the team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers. Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services, insurance verification and data entry.

Job Duties/Responsibilities:

  • Answers phones at Behavioral Health Connections, Inc. and takes demographic information related to the person to be assessed.
  • Coordinates and processes patent documents and paperwork for patient transfers.
  • Assures all required information is accurately documented within several information system programs.
  • Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Benefit & Rewards Highlights:

  • Challenging and rewarding work environment
  • Competitive compensation
  • Career development opportunities within UHS and its 300+ subsidiaries!

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications:

Education: High School Diploma/GED Preferred Associate Degree

Experience: Preferred 1-3 years work related experience Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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