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Universal Call Center Jobs (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Memphis, TN

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... Universal Health Services (UHS) One of the nation's largest and most respected providers of ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The Call Center Specialist works as member of Admissions Department and represents LBHS and its ... Universal Health Services (UHS) One of the nation's largest and most respected providers of ...

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Universal Call Center information

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How much do universal call center jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for universal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Universal Call Center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management may also offer higher compensation, especially with relevant experience and certifications.

What job makes $10,000 a month without a degree?

In a call center environment, high-paying roles such as senior sales representatives or team leads can earn around $10,000 monthly through commissions and bonuses, especially in industries like technology or finance. Success in these roles typically requires strong communication skills, experience, and performance-based incentives, rather than formal degrees.

Does Universal have a call center?

Universal Call Center is a role that involves handling customer inquiries and support via phone or digital channels. Many call centers operate with trained agents using customer service software, and shifts can vary to provide 24/7 coverage. If you are interested in this position, relevant skills include communication, problem-solving, and familiarity with call center tools.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

What is a Universal Call Center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a Universal Call Center Agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.

Is it hard to get hired at Universal?

Getting hired for a position at a call center like Universal can vary depending on the role and location, but generally, it involves completing an application, passing a skills assessment, and participating in an interview. Having good communication skills and customer service experience can improve your chances of being hired. The hiring process typically takes a few weeks and may include background checks and training requirements.
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Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 65% Full Time, 17% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
CALL CENTER SPECIALIST

CALL CENTER SPECIALIST

Wellington Regional Medical Center

Memphis, TN

$15 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Call Center Specialist

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off. Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside's comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

The Call Center Specialist works as a member of the Admissions Department and represents Lakeside Behavioral Health System and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between Lakeside Behavioral Health System and referral sources, patients and families. The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations. The Call Center Specialist prioritizes referrals made to Lakeside Behavioral Health System and provides exceptional customer service to all partnering agencies. Thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.

This opportunity provides the following:

  • Growth and development opportunities within UHS and its subsidiaries
  • Competitive compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions
  • 401k plan with company match for full-time and part-time positions
  • Generous Paid Time Off

Qualifications:

Job Requirements:

  • Education: Bachelor's degree in Counseling, Psychology, Social Work or Social Services field.
  • Experience: Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
  • Knowledge: Prefer knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

Universal Health Services (UHS) One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotions and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

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