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Fifth Third Bank Call Center Jobs (NOW HIRING)

Fifth Third Bank

Consumer Banker II

Cincinnati, OH · On-site

$18.50 - $22.50/hr

... of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as ...

Fifth Third

Consumer Banker II

Cincinnati, OH

$18.50 - $22.50/hr

... of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as ...

Fifth Third Bank

Be Seen First

Call Center Representative

Grand Rapids, MI · On-site

$21/hr

Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

Fifth Third Bank

Be Seen First

Call Center Representative

Cincinnati, OH · On-site

$21/hr

Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

Fifth Third Bancorp

SPOC Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

SPOC Call Center Agent Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Fifth Third Bank

Senior Consumer Banker

Cincinnati, OH · On-site

High School Diploma/GED and 2 years customer service or call center experience, or college degree ... Ability to professionally represent Fifth Third Bank in verbal and written communication * Exhibits ...

Fifth Third

Senior Consumer Banker

Cincinnati, OH · On-site

High School Diploma/GED and 2 years customer service or call center experience, or college degree ... Ability to professionally represent Fifth Third Bank in verbal and written communication * Exhibits ...

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How much do fifth third bank call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for fifth third bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Fifth Third Bank Call Center job?

A Fifth Third Bank Call Center job involves assisting customers with their banking needs over the phone. Employees handle inquiries about accounts, transactions, fraud concerns, loan applications, and other financial services. Strong communication and problem-solving skills are essential for resolving customer issues efficiently. Representatives may also provide education on banking products and services. The role requires professionalism, attention to detail, and the ability to work in a fast-paced environment.

How long does it take to get hired at Fifth Third?

The hiring process for a Fifth Third Bank Call Center position typically takes from a few days up to several weeks, depending on the number of applicants and interview scheduling. Candidates usually complete an application, participate in interviews, and may undergo background checks before receiving an offer.

How much does 5/3 bank Pay?

Fifth Third Bank call center representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. Salaries for full-time roles can also include benefits such as health insurance and retirement plans, with additional compensation for overtime or performance bonuses. Pay rates may vary based on the specific position and regional market conditions.

What are the typical career advancement opportunities for Fifth Third Bank Call Center employees?

Fifth Third Bank Call Center employees often have a clear path for career advancement, with opportunities to move into supervisory or specialist roles such as Team Lead, Trainer, or Quality Assurance Analyst. Over time, high performers may transition into various departments including loan servicing, fraud prevention, or branch banking positions. The bank supports ongoing training and professional development, encouraging employees to grow within the organization. By demonstrating strong performance and a commitment to excellent customer service, call center representatives can build a lasting career with Fifth Third Bank.

Does Fifth Third have entry level jobs?

Fifth Third Bank Call Center offers entry-level positions suitable for individuals starting their careers in customer service and banking. These roles typically require basic communication skills and may provide on-the-job training for new employees. Entry-level jobs at Fifth Third often involve working with banking software and following established procedures.

What are the key skills and qualifications needed to thrive in the Fifth Third Bank Call Center position, and why are they important?

To thrive as a Fifth Third Bank Call Center representative, you need strong communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and basic banking procedures is often required. Reliability, patience, and problem-solving abilities are key soft skills for building customer trust and handling a range of inquiries. These capabilities are essential to provide effective support, uphold the bank's reputation, and ensure customer satisfaction.

More about Fifth Third Bank Call Center jobs
What cities are hiring for Fifth Third Bank Call Center jobs? Cities with the most Fifth Third Bank Call Center job openings:
What states have the most Fifth Third Bank Call Center jobs? States with the most job openings for Fifth Third Bank Call Center jobs include:
What job categories do people searching Fifth Third Bank Call Center jobs look for? The top searched job categories for Fifth Third Bank Call Center jobs are:
Fifth Third Bank Call Center jobs near you
Infographic showing various Fifth Third Bank Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Consumer Banker II

Consumer Banker II

Fifth Third Bank

Cincinnati, OH • On-site

$18.50 - $22.50/hr

Full-time

Posted 10 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

87th of 141 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION
This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
  • Use of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
  • Maintain a well-developed, working knowledge of products, services, and processes offered
  • Work collaboratively with internal partners to ensure customer's needs are met
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
  • Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience
  • Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
  • Ability to professionally represent Fifth Third Bank in verbal and written communication
  • Demonstrated ability in making sound decisions
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this position
Consumer Banker II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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