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Fifth Third Bank Call Center Jobs (NOW HIRING)

Fifth Third Bank

Senior Consumer Banker

Cincinnati, OH · On-site

High School Diploma/GED and 2 years customer service or call center experience, or college degree ... Ability to professionally represent Fifth Third Bank in verbal and written communication * Exhibits ...

Fifth Third

Senior Consumer Banker

Cincinnati, OH · On-site

High School Diploma/GED and 2 years customer service or call center experience, or college degree ... Ability to professionally represent Fifth Third Bank in verbal and written communication * Exhibits ...

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How much do fifth third bank call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for fifth third bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Fifth Third Bank Call Center?

A Fifth Third Bank Call Center job involves assisting customers with their banking needs over the phone. Employees handle inquiries about accounts, transactions, fraud concerns, loan applications, and other financial services. Strong communication and problem-solving skills are essential for resolving customer issues efficiently. Representatives may also provide education on banking products and services. The role requires professionalism, attention to detail, and the ability to work in a fast-paced environment.

What are the typical career advancement opportunities for Fifth Third Bank Call Center employees?

Fifth Third Bank Call Center employees often have a clear path for career advancement, with opportunities to move into supervisory or specialist roles such as Team Lead, Trainer, or Quality Assurance Analyst. Over time, high performers may transition into various departments including loan servicing, fraud prevention, or branch banking positions. The bank supports ongoing training and professional development, encouraging employees to grow within the organization. By demonstrating strong performance and a commitment to excellent customer service, call center representatives can build a lasting career with Fifth Third Bank.

What are the key skills and qualifications needed to thrive in the Fifth Third Bank Call Center position, and why are they important?

To thrive as a Fifth Third Bank Call Center representative, you need strong communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and basic banking procedures is often required. Reliability, patience, and problem-solving abilities are key soft skills for building customer trust and handling a range of inquiries. These capabilities are essential to provide effective support, uphold the bank's reputation, and ensure customer satisfaction.

What do you do at a Fifth Third Bank call center?

A Fifth Third Bank call center representative handles customer inquiries related to banking services, such as account management, transactions, and product information. They use communication skills and banking software to assist customers efficiently, often working in a team environment with standard schedules and performance metrics.
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Fifth Third Bank Call Center jobs near you
Infographic showing various Fifth Third Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Dividend - Operations Manager, Call Center

Cincinnati, OH • On-site

Fifth Third Bank

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 172 rated banks

Good employer

Recommended by students

Recommended by parents

Learn more about Fifth Third Bankexternal

Full-time

Posted 18 days ago

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for managing and coordinating activities of employees providing telephone customer support services. The Call Center Operations Manager will also be responsible for making any necessary changes in staffing based on the day of the week, sales promotion and other anticipated events.
All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Determine call center operational strategies by conducting needs assessments, defining user requirements, and establishing customer-service standards.
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and execute user acceptance test plans; planning and controlling implementations.
  • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems
  • Maintain equipment by evaluating and installing updates; develop preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
  • Meet call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Prepare call center performance reports
  • Maintain professional and technical knowledge by tracking emerging trends in call center operations management
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
  • Bachelor's Degree in related field or equivalent work experience
  • 3+ years' experience as a call center manager
  • Strong staff development skills and leadership ability
  • Outstanding organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Team-oriented attitude
  • Strong relationship building skills both internally and externally
  • Demonstrates good knowledge of Microsoft Office, including Word, PowerPoint, and Excel
Dividend - Operations Manager, Call Center
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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