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How much do fifth third bank call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for fifth third bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Fifth Third Bank Call Center?

A Fifth Third Bank Call Center job involves assisting customers with their banking needs over the phone. Employees handle inquiries about accounts, transactions, fraud concerns, loan applications, and other financial services. Strong communication and problem-solving skills are essential for resolving customer issues efficiently. Representatives may also provide education on banking products and services. The role requires professionalism, attention to detail, and the ability to work in a fast-paced environment.

What are the typical career advancement opportunities for Fifth Third Bank Call Center employees?

Fifth Third Bank Call Center employees often have a clear path for career advancement, with opportunities to move into supervisory or specialist roles such as Team Lead, Trainer, or Quality Assurance Analyst. Over time, high performers may transition into various departments including loan servicing, fraud prevention, or branch banking positions. The bank supports ongoing training and professional development, encouraging employees to grow within the organization. By demonstrating strong performance and a commitment to excellent customer service, call center representatives can build a lasting career with Fifth Third Bank.

What are the key skills and qualifications needed to thrive in the Fifth Third Bank Call Center position, and why are they important?

To thrive as a Fifth Third Bank Call Center representative, you need strong communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony software, and basic banking procedures is often required. Reliability, patience, and problem-solving abilities are key soft skills for building customer trust and handling a range of inquiries. These capabilities are essential to provide effective support, uphold the bank's reputation, and ensure customer satisfaction.

What do you do at a Fifth Third Bank call center?

A Fifth Third Bank call center representative handles customer inquiries related to banking services, such as account management, transactions, and product information. They use communication skills and banking software to assist customers efficiently, often working in a team environment with standard schedules and performance metrics.
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Fifth Third Bank Call Center jobs near you
Infographic showing various Fifth Third Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Financial Center Manager Associate - Evansville

Fifth Third Bank

Evansville, IN • On-site

Full-time

Re-posted 4 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
  • Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
  • Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
  • Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
  • Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
  • Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
  • Learn to cultivate a One Bank culture that proactively collaborates with business partners
  • Participate in activities that benefit the communities we serve
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
  • Additional duties as assigned

SUPERVISORY RESPONSIBILITIES:
Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • College degree or two (2) or more years of leadership experience in a sales environment
  • Ability to professionally represent Fifth Third Bank in verbal and written communication
  • Capable of analyzing credit and financial information
  • Ability to successfully execute and coach sales activities
  • Exhibits business acumen
  • Demonstrated ability in making sound decisions
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.

WORKING CONDITIONS:
  • Normal office environment.
  • Extended viewing of computer screens.
  • Periodic travel within the Bancorp footprint to attend meetings and/or training.

#LI-DH2
Financial Center Manager Associate - Evansville
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Evansville, Indiana 47712
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

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Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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