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Universal Call Center Jobs in Texas (NOW HIRING)

UHS

Call Center Specialist PRN

Dallas, TX · On-site

$15.50 - $19.25/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN

Dallas, TX · On-site

$15.50 - $19.25/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN

Dallas, TX · On-site

$15.50 - $19.25/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Part Time Overnights

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Part Time Overnights

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Part Time Overnights

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Varied Shifts

Houston, TX · On-site

$74K - $75K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Varied Shifts

Houston, TX · On-site

$74K - $75K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound ...

Allied Universal

Customer Service Agent

Richardson, TX · On-site

$17/hr

Allied Universal ® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound ...

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How much do universal call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for universal call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a universal call center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a universal call center agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.

What are some typical challenges faced in a universal call center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

Can I get a universal call center job with no experience?

Universal call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in such roles.

What are popular job titles related to Universal Call Center jobs in Texas?

For Universal Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Universal Call Center jobs in Texas look for?

The top searched job categories for Universal Call Center jobs in Texas are:

Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Representative / Collections Specialist

UNIVERSAL FIDELITY, LP

Houston, TX

$15.50/hr

Full-time

Medical, Dental, Vision, Life

Re-posted yesterday

Job description

Are you confident on the phone and comfortable handling financial conversations?

We’re looking for motivated Call Center Representatives to join our growing team.

If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.

What You’ll Do

  • Make outbound and receive inbound calls regarding outstanding accounts
  • Communicate clearly and professionally
  • Negotiate payment arrangements and resolve account balances
  • Update customer records accurately in our system
  • Meet daily and monthly performance targets

Why You’ll Love This Role

  • Competitive base salary
  • Paid training and ongoing support
  • Location of the office is right off I-10
  • Stable, full-time position
  • Supportive, results-driven team environment

What We’re Looking For

  • Strong communication and negotiation skills
  • Comfortably discussing financial matters
  • Basic computer skills
  • Previous call center or collections experience is a plus (not required – we train the right person)

 Who Thrives Here

  • Confident communicators
  • Resilient and goal-oriented individuals
  • People motivated by performance bonuses
  • Candidates who enjoy structured targets and measurable success

Growth Opportunities

High performers can advance into:

  • Team Lead
  • Quality Assurance
  • Account Management

We promote from within.

How to Apply

Send your resume and include:

  • Your availability
  • Interviews are being scheduled immediately.

Why You’ll Love It Here:

  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

Pay Details

  • The positions starting pay is $15.75/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

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