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Universal Call Center Jobs in Texas (NOW HIRING)

Allied Universal

GSOC Operator

Allen, TX · On-site

$18.50/hr

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best ...

Allied Universal

GSOC Operator

Allen, TX · On-site

$18.50/hr

Allied Universal Technology Services is hiring for a Global Security Operations Center (GSOC) Operator at our Monitoring and Response Center (MaRC). The GSOC Operator is responsible for using best ...

Universal Hospital Services Inc.

INTAKE RN

El Paso, TX · On-site

$55 - $75/hr

... Universal Health Services, Inc. has built an impressive record of achievement and performance ... assist with call center functions and other duties to support the needs of the Psych E.D.

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Universal Call Center information

See Texas salary details

$10

$16

$23

How much do universal call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for universal call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a universal call center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a universal call center agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.

What are some typical challenges faced in a universal call center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

Can I get a universal call center job with no experience?

Universal call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in such roles.

What are popular job titles related to Universal Call Center jobs in Texas?

For Universal Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Universal Call Center jobs in Texas look for?

The top searched job categories for Universal Call Center jobs in Texas are:

Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Customer Service Agent

Allied Universal

Richardson, TX

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 17 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,604 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal’s Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends. 

PAY: $17.00 per hour plus tiered retention/performance bonus eligibility 

SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):

  • First Shift (6:30 am - 3:00 pm, with a 30 minute unpaid meal break)
  • Overnight Shift (10:30pm - 7:00 am, with a 30 minute unpaid meal break)

Training Schedule: (6:30am - 3:00pm, Monday-Friday for the first 2 weeks)

RESPONSIBILITIES:

  • Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
  • Create attendance exception records based on changes to schedules where appropriate
  • Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
  • Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
  • Handle local office calls during normal office hours and transfers calls to appropriate personnel
  • Receive after-hours call forwarding from all Allied Universal offices and take appropriate action

QUALIFICATIONS:

  • High School diploma or equivalent
  • Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
  • Basic proficiency with Excel, Outlook, and Microsoft Teams
  • Possess excellent customer service phone etiquette skills
  • Navigate a web-based system, while assisting callers
  • Work in a team environment and work independently
  • Work in a fast-paced environment and multi-task with accuracy

PREFERRED QUALIFICATIONS:

  • Prior high volume call center experience with both inbound and outbound calls 

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

#LI-26


Requisition ID
2026-1529670

What Allied Universal employees say

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Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs