ZipRecruiter

Log In

1

Universal Call Center Jobs (NOW HIRING)

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ... About Universal Health Services One of the nation's largest and most respected providers of ...

UHS

Call Center Specialist PRN Nights

Dallas, TX · On-site

$15.50 - $19.25/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$17.75 - $22.25/hr

At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the bank offers to help ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN Varied Shifts

Tempe, AZ · On-site

$16.25 - $20.50/hr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

washingtontrust

$21.50 - $25/hr

Our branch banking and Call Center employees create an environment of trust and an exceptional experience for our customers. We're looking to add to our team in various branches and our Call Center.

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal ...

next page

Showing results 1-20

All JobsUniversal Call Center Jobs

Universal Call Center information

See salary details

$10

$17

$25

How much do universal call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for universal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Universal Call Center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

What is a Universal Call Center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a Universal Call Center Agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.
More about Universal Call Center jobs
What cities are hiring for Universal Call Center jobs? Cities with the most Universal Call Center job openings:
What states have the most Universal Call Center jobs? States with the most job openings for Universal Call Center jobs include:
What job categories do people searching Universal Call Center jobs look for? The top searched job categories for Universal Call Center jobs are:
Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representatives Wanted

Call Center Representatives Wanted

UNIVERSAL FIDELITY, LP

Houston, TX • On-site

$13.75 - $17.25/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 20 days ago

Job description

Job Opportunity: Call Center Representative Location: 17320 Katy Freeway, Ste 125, Houston, TX 77094
Full-Time Position Positions on site
Tuesday-Saturday 8am-6pm central time. This is not a remote position.
We have entry level positions and a local commute. No collection experience is necessary! UFLP will provide continued development after training to ensure your success. Come build your resume with us!
Are you a problem-solver who loves talking to people? Are you dependable? Do you thrive in a fast-paced environment and enjoy helping others? We want you to join our team!
What You'll Be Doing:
  • Answering inbound calls and making outbound calls to assist customers with their inquiries or concerns.
  • Managing customer accounts, including processing payments and resolving billing issues.
  • Finding solutions for customer problems and escalating complex issues when necessary.
  • Maintaining accurate records of customer interactions and transactions.
  • Offering excellent customer service with a friendly and professional attitude.

What We're Looking For:
  • Excellent communication skills-both verbal and written.
  • A problem-solver with a positive, can-do attitude.
  • Ability to stay calm and focused during busy situations.
  • Previous experience in a call center or customer service role is a plus but not required!
  • Basic computer skills and a willingness to learn.
  • Background and drug test are required. (THC no included)

Why You'll Love It Here:
  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

If you're ready to bring your A-game to a role that offers both challenge and reward, apply now! We can't wait to meet you!
Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!
Find us on Facebook and LinkedIn!

Apply