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Universal Call Center Jobs (NOW HIRING)

UHS

Call Center Specialist

Sparks, NV

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... About Universal Health Services One of the nation's largest and most respected providers of ...

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

Responsibilities As directed by the Director of Assessment and Referral, the Call Specialist ... About Universal Health Services Clarion Psychiatric Center is a subsidiary of Universal Health ...

Jasco Products

CALL CENTER TECH SPECIALIST

Oklahoma City, OK · On-site

$76K - $77K/yr

Call Center Tech Specialist Oklahoma City, OK Overview Position Type: Full Time Category: Customer ... universal remotes, antennas, timers, and home automation devices. Consumer Care Specialists also ...

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How much do universal call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for universal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a universal call center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

What is a universal call center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a universal call center agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.
More about Universal Call Center jobs
What cities are hiring for Universal Call Center jobs? Cities with the most Universal Call Center job openings:
What states have the most Universal Call Center jobs? States with the most job openings for Universal Call Center jobs include:
What job categories do people searching Universal Call Center jobs look for? The top searched job categories for Universal Call Center jobs are:
Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bilingual Call Center Representative

Christ Health Center Inc

Birmingham, AL • On-site

Full-time

Posted 17 days ago

Job description

Description:



Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.


Supervisory Responsibilities

None


Major Duties & Responsibilities: Job Skills

  • Answers incoming calls
  • Checks and follow ups on voicemail messages
  • Maintains and updates patient demographics
  • Schedules patient appointments
  • Assists with patient registration and patient Check-out as needed
  • May also assist with other related clerical duties and other miscellaneous duties as deemed necessary

Schedule: Monday-Friday, 7:45 AM- 5:00 PM


Required Skills/abilities

  • Excellent verbal communication and telephone skills
  • Ability to read and interpret documents
  • Effective interpersonal skills including active listening
  • Typing and Data Entry Experience
  • Strong organizational skills and detail oriented
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Bi-Lingual in Spanish is required.


Requirements:

Qualification, Education, Experience

  • Requires High School Diploma or equivalent
  • 1-2 years in administrative experience

Physical/Mental Demands

  • Work requires the ability to lift objects weighing up to 20 pounds
  • Work requires ability to carry objects weighing up to 20 pounds.
  • Work requires ability to sit +/- 90% of the time.
  • Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
  • Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
  • Work requires proofreading and checking documents for accuracy.
  • Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
  • OSHA personal exposure risk category I & II
  • Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.


Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.


Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.


Cultural Expectations

  • Understands Christ Health Center Mission Statement and Values
  • Consistently displays Christ Health Center’s Mission on a daily basis
  • Treats patients, visitors and co-workers with love and respect

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.


This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.