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Universal Call Center Jobs in Tennessee (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Brentwood, TN

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... About Universal Health Services One of the nation's largest and most respected providers of ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... About Universal Health Services One of the nation's largest and most respected providers of ...

UHS

ADMISSIONS COORDINATOR

Brentwood, TN · On-site

$18.25 - $24.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services ...

TEN Credit Union

Video Banker

Nashville, TN

$24/hr

This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment. About TEN Credit Union At TENCU, we ...

TEN Credit Union

Video Banker

Nashville, TN · On-site

$24/hr

This role supports members through interactive video, telephone, web chat, and secure messaging while working as part of a team in a call center environment. About TEN Credit Union At TENCU, we ...

UHS

ASSESSMENT COORD (MA/MSW) - PRN

Memphis, TN · On-site

... of the call center operations. Admissions Coordinator oversees the assessment, referral and ... Generous Paid Time Off About Universal Health Services One of the nation's largest and most ...

UHS

REG ACCOUNT MANAGER - PATRIOT SUPPORT

Brentwood, TN · On-site

Coordination with the National Call Center is essential to manage incoming referrals and facilitate ... About Universal Health Services Headquartered in King of Prussia, PA, Universal Health Services ...

US Anesthesia Partners, Inc.

Anesthesiologist

Nashville, TN · On-site

$386K/yr

Overview Join our small Pediatric team at Centennial Medical Center! Updated Comp Model for FT MDs ... Music is the Universal Language | Visit Nashville TNEmail to inquire about call schedule and ...

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Universal Call Center information

What is a universal call center?

A Universal Call Center is a customer service center that handles a wide range of inquiries and support requests for multiple products, services, or companies. Unlike specialized call centers that focus on a single industry or product line, universal call centers are equipped to manage various types of customer interactions, including technical support, billing, sales, and general information. Agents in these centers are trained to adapt quickly to different topics and systems, providing efficient and comprehensive service to diverse customer needs. This approach helps organizations streamline operations and improve customer satisfaction by offering a one-stop solution for customer support.

What are the key skills and qualifications needed to thrive as a universal call center agent, and why are they important?

To thrive as a Universal Call Center Agent, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer applications is commonly required. Patience, empathy, and resilience help agents handle challenging calls and maintain positive customer interactions. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and supporting the reputation and goals of the organization.

What are some typical challenges faced in a universal call center role, and how can employees effectively manage them?

Universal Call Center agents often handle a wide variety of customer inquiries across different products or services, which can make the job fast-paced and sometimes unpredictable. Common challenges include quickly adapting to new information, managing high call volumes, and maintaining a positive attitude during difficult interactions. To succeed, employees benefit from strong communication skills, effective time management, and the ability to remain calm under pressure. Regular training and support from supervisors also help agents stay informed and resilient.

What is the difference between Universal Call Center vs Customer Service Representative?

AspectUniversal Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsCall centers, retail, office settings
Industry UsageCustomer support, sales, technical supportCustomer support, sales, assistance roles
Common Search IntentRoles involving handling multiple clients via callsRoles focused on assisting individual customers

The Universal Call Center role typically involves managing high volumes of calls across various functions like sales or support, often in a call center environment. Customer Service Representatives focus on assisting individual customers with inquiries or issues, often in retail or service settings. While both roles require similar skills and training, the Universal Call Center is broader in scope, emphasizing multi-tasking and handling diverse customer needs.

Can I get a universal call center job with no experience?

Universal call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in such roles.

What are popular job titles related to Universal Call Center jobs in Tennessee?

For Universal Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Universal Call Center jobs in Tennessee look for?

The top searched job categories for Universal Call Center jobs in Tennessee are:

Universal Call Center jobs near you
Infographic showing various Universal Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

CALL CENTER SPECIALIST

Brentwood, TN • On-site

Universal Health Services
Health Care and Social Assistance • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

459th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Universal Health Servicesexternal

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Responsibilities
UHS National Call Center (a UHS company)
Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.
Position Summary : The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used.
Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.
Job Duties:
  • Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
  • Answers phone calls promptly and transfers to the correct party per current procedures.
  • Documents caller interactions in MS4 and/or current software.
  • Manages high call volumes effectively while maintaining service quality.
  • Facilitates Alumni Calls.

Benefit Highlights
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Qualifications
Requirements:
  • High School Graduate/Equivalent required, Associates degree preferred
  • Minimum 1-3 years related experience required
  • Excellent verbal and written communication.
  • Microsoft Office Suite.
  • Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
  • Excellent Customer Service skills.
  • Working knowledge of a variety of computer software applications
  • Skilled at diffusing high-tenson situations and solving problems.
Schedule:
Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
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About Universal Health Services

Sourced by ZipRecruiter

Universal Health Services (UHS) is a major player in the healthcare industry, based in King of Prussia, Pennsylvania, U.S. Founded in 1978, UHS offers hospital and healthcare services. Their diverse services range from acute care hospitals, behavioral health facilities and ambulatory centers nationwide. The company's mission of enhancing the health and well-being of their patients is reflected in their commitment to 'Helping Individuals Live Longer, Healthier and Happier Lives'. Universal Health Services' consistent growth and success in their industry have been recognized on numerous occasions, including being ranked amongst the Fortune 500 list of largest companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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