ZipRecruiter

Log In

1

3Rd Shift Call Center Jobs in Tennessee (NOW HIRING)

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Night Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Night Shift) to support the daily operations of our Call Center serving ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

next page

Showing results 1-20

All Jobs3Rd Shift Call Center Jobs3Rd Shift Call Center Jobs in Tennessee

3Rd Shift Call Center information

See Tennessee salary details

$9

$16

$22

How much do 3rd shift call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 3rd shift call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Tennessee?

The most popular types of Call Center jobs in Tennessee are:

What are popular job titles related to 3Rd Shift Call Center jobs in Tennessee?

For 3Rd Shift Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Call Center jobs in Tennessee look for?

The top searched job categories for 3Rd Shift Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for 3Rd Shift Call Center jobs?

Cities in Tennessee with the most 3Rd Shift Call Center job openings:

3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Call Center Representative - 1st, 2nd & 3rd Shift

Surge Staffing

Memphis, TN • On-site

$14/hr

Full-time

Posted 9 days ago

Job description

Call Center Representative - 1st, 2nd & 3rd Shift

Job Type: Full-Time
Shifts: 1st, 2nd & 3rd Shift Available
Schedule: 24-Hour Call Center - Shift Assigned Based on Business Needs and Candidate Availability

Job Summary

We are seeking experienced Call Center Representatives to join a professional, low-volume call center supporting federal accounts. This is a customer service-focused position where previous professional call center experience is required.

The ideal candidate is comfortable handling phone-based customer inquiries, documenting information accurately, navigating multiple computer systems, and following established procedures. Strong communication skills, attention to detail, professionalism, and dependable attendance are essential.

Responsibilities
  • Handle inbound and outbound customer calls related to federal accounts
  • Provide professional, accurate, and courteous customer service
  • Answer customer questions and research issues to provide appropriate solutions
  • Accurately document calls, customer interactions, and account information
  • Navigate multiple computer systems while assisting customers by phone
  • Follow established procedures, scripts, policies, and account-specific guidelines
  • Maintain confidentiality when handling sensitive customer and account information
  • Escalate issues when appropriate and follow established resolution procedures
  • Maintain accurate records and documentation
  • Meet established quality, attendance, and performance expectations
Qualifications
  • Previous professional call center experience is required
  • Previous experience handling customer service calls in a structured call center environment
  • Strong verbal and written communication skills
  • Professional telephone etiquette and customer service skills
  • Strong computer and data-entry skills
  • Ability to navigate multiple systems while speaking with customers
  • Strong attention to detail and accuracy
  • Ability to follow established procedures and guidelines
  • Dependable attendance and punctuality
  • Ability to work independently in a professional, structured environment
  • Ability to maintain confidentiality when handling sensitive information
Preferred Qualifications
  • Experience supporting government or federal accounts
  • Experience working with sensitive or confidential information
  • Experience in a regulated, compliance-driven, or highly structured environment
  • Previous experience working with account-specific procedures or scripts
Employment Type: FULL_TIME

Apply