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Unified Communications Engineer Jobs (NOW HIRING)

LPL Financial

Sr. Unified Communications Engineer

Austin, TX

$43.78 - $72.94/hr

  • Medical

  • Retirement

  • PTO

The Unified Communications and Collaboration Team is looking for a Senior Cisco Unified Communications Engineer to join our team to continue to transform the way LPL Financial communicates and ...

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How much do unified communications engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for unified communications engineer in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $64.66 per hour, depending on experience, location, and employer.

What is a unified communications engineer?

A unified communications engineer creates comprehensive communications systems for companies. This process may involve merging email, phone lines, and voicemail into a single system for internal use. In this role, you determine the needs of your employer, analyzing the use of each communication line. You then collaborate with other engineers to determine how to best integrate the systems together. To streamline the process, you may may need to install new hardware, upgrade current software, and train employees on how to utilize the new system. Other job duties include monitoring the system to ensure it works properly and troubleshooting any issues that arise.

What is a unified communications engineer?

A Unified Communications Engineer is an IT professional responsible for designing, implementing, and maintaining integrated communication systems within an organization. These systems typically include voice, video, messaging, and collaboration platforms, ensuring seamless and secure connectivity for employees. The engineer works with technologies such as VoIP, video conferencing, instant messaging, and unified messaging, often integrating these with existing IT infrastructure. Their goal is to optimize communication processes, troubleshoot issues, and ensure high availability and quality of service. They also stay updated with new technologies to recommend and deploy enhancements.

What are the key skills and qualifications needed to thrive as a unified communications engineer, and why are they important?

To thrive as a Unified Communications Engineer, you need a solid background in networking, VoIP technologies, and unified communications platforms, often supported by a degree in information technology or a related field. Familiarity with systems such as Microsoft Teams, Cisco Unified Communications Manager, and relevant certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is typically required. Strong problem-solving abilities, effective communication, and the ability to work collaboratively are standout soft skills in this role. These skills and qualifications ensure seamless deployment, troubleshooting, and support of integrated communication systems that are vital for modern business operations.

What are some common challenges faced by unified communications engineers when integrating new communication platforms with existing systems?

Unified Communications Engineers often encounter challenges when integrating new platforms, such as ensuring compatibility with legacy systems, managing security protocols, and minimizing downtime during transitions. Balancing user needs with technical limitations and troubleshooting unexpected interoperability issues are also common. Effective communication with stakeholders and thorough testing are essential to ensure smooth integration and maintain uninterrupted business operations.

What is the difference between Unified Communications Engineer vs Network Engineer?

AspectUnified Communications EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco Collaboration certificationsCCNA, CCNP, Cisco CCIE
Work EnvironmentDesigning, implementing, and maintaining communication systems like VoIP, video conferencingManaging and troubleshooting network infrastructure and connectivity
Industry UsageTelecommunications, IT services, large enterprisesIT, telecommunications, data centers

Unified Communications Engineers focus on communication systems such as VoIP and video conferencing, while Network Engineers manage overall network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ in scope and specialization.

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Unified Communications Engineer jobs near you
Infographic showing various Unified Communications Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 22% Hybrid, and 6% Remote job distribution, with an average salary of $110,951 per year, or $53.3 per hour.

Unified Communications Engineer II

United Wholesale Mortgage

Pontiac, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

97th of 150 rated financial services

Job description

 

We have an exciting opportunity for a Unified Communications Engineer to join our team of experts and be involved in the rare opportunity to implement a new datacenter supporting all of United Wholesale Mortgage's operations. You will ensure the stable operation of our enterprise Cisco Unified Communications systems using a Plan, Build, Operate model.

WHAT YOU WILL BE DOING
  • Administration of Cisco Voice Applications and third party tools
  • Monitor communication server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime and security reporting
  • Maintain up-to-date documentation of system design, operation and procedure manuals
  • Assist with project implementations and other tasks
  • Participate in rotating on-call escalation coverage or emergency response
  • Provide in-person training and support to team members
  • Mentor other telecom team members
WHAT WE NEED FROM YOU

Must-Have:

  • 3+ years of experience in the administration of Cisco Unified Communication systems, specifically:
  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco Packaged Contact Center Enterprise (PCCE)
  • CUBE/Gateway troubleshooting experience
  • Experience supporting call recording applications
  • Vendor Relationship Management
  • Ability to communicate effectively with leadership, team members and clients
  • Experience working in ticketing systems (ServiceNow)
  • Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
  • Onsite, full-time attendance

Nice-To-Have:

  • Computer-related degree or equivalent experience, or CCNP Collaboration
  • Experience with VMware servers
  • e911 experience
  • Experience with scripting/API
  • Experience with Cisco Expressway/MRA, and Cisco Emergency Responder
  • Experience working with IT frameworks (Agile, ITIL)
  • Cisco IM&Presence
THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor cafe with Wi-Fi
DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.Employment Type: FULL_TIME

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