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Unified Communications Engineer Jobs (NOW HIRING)

LPL Financial

Sr. Unified Communications Engineer

Austin, TX

$43.78 - $72.94/hr

  • Medical

  • Retirement

  • PTO

The Unified Communications and Collaboration Team is looking for a Senior Cisco Unified Communications Engineer to join our team to continue to transform the way LPL Financial communicates and ...

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How much do unified communications engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for unified communications engineer in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $64.66 per hour, depending on experience, location, and employer.

What is a unified communications engineer?

A unified communications engineer creates comprehensive communications systems for companies. This process may involve merging email, phone lines, and voicemail into a single system for internal use. In this role, you determine the needs of your employer, analyzing the use of each communication line. You then collaborate with other engineers to determine how to best integrate the systems together. To streamline the process, you may may need to install new hardware, upgrade current software, and train employees on how to utilize the new system. Other job duties include monitoring the system to ensure it works properly and troubleshooting any issues that arise.

What is a unified communications engineer?

A Unified Communications Engineer is an IT professional responsible for designing, implementing, and maintaining integrated communication systems within an organization. These systems typically include voice, video, messaging, and collaboration platforms, ensuring seamless and secure connectivity for employees. The engineer works with technologies such as VoIP, video conferencing, instant messaging, and unified messaging, often integrating these with existing IT infrastructure. Their goal is to optimize communication processes, troubleshoot issues, and ensure high availability and quality of service. They also stay updated with new technologies to recommend and deploy enhancements.

What are the key skills and qualifications needed to thrive as a unified communications engineer, and why are they important?

To thrive as a Unified Communications Engineer, you need a solid background in networking, VoIP technologies, and unified communications platforms, often supported by a degree in information technology or a related field. Familiarity with systems such as Microsoft Teams, Cisco Unified Communications Manager, and relevant certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is typically required. Strong problem-solving abilities, effective communication, and the ability to work collaboratively are standout soft skills in this role. These skills and qualifications ensure seamless deployment, troubleshooting, and support of integrated communication systems that are vital for modern business operations.

What are some common challenges faced by unified communications engineers when integrating new communication platforms with existing systems?

Unified Communications Engineers often encounter challenges when integrating new platforms, such as ensuring compatibility with legacy systems, managing security protocols, and minimizing downtime during transitions. Balancing user needs with technical limitations and troubleshooting unexpected interoperability issues are also common. Effective communication with stakeholders and thorough testing are essential to ensure smooth integration and maintain uninterrupted business operations.

What is the difference between Unified Communications Engineer vs Network Engineer?

AspectUnified Communications EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco Collaboration certificationsCCNA, CCNP, Cisco CCIE
Work EnvironmentDesigning, implementing, and maintaining communication systems like VoIP, video conferencingManaging and troubleshooting network infrastructure and connectivity
Industry UsageTelecommunications, IT services, large enterprisesIT, telecommunications, data centers

Unified Communications Engineers focus on communication systems such as VoIP and video conferencing, while Network Engineers manage overall network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ in scope and specialization.

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Unified Communications Engineer jobs near you
Infographic showing various Unified Communications Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 22% Hybrid, and 6% Remote job distribution, with an average salary of $110,951 per year, or $53.3 per hour.

Senior Unified Communications Engineer

CHS, Inc.

Inver Grove Heights, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

CHS Inc. rating

8.2

Company rating: 8.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

37th of 364 rated logistics

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity within our Information Technology group. We are seeking a Senior Unified Communications Engineer to deliver modern voice and collaboration technologies supporting the organization's enterprise communication and customer engagement platforms. This role will play a key part in our ongoing transformation to Microsoft Teams Voice and Contact Center as a Service (CCaaS) platforms such as Five9, ensuring reliable, scalable, and secure unified communications across CHS. 

To be considered for this position, qualified candidates must currently reside in the Minneapolis/St. Paul, MN metro area to work a hybrid structure (3-days per week) at our corporate office located in Inver Grove Heights, MN.

Responsibilities
  • Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred).
  • Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice. 
  • Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions.
  • Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes.
  • Develop telecommunications solutions addressing user and departmental needs across multiple business units.
  • Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking.
  • Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management.
  • Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability.
  • Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints. 
  • Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks. 
  • Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services.
  • Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency.
  • Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team. 
  • Perform other responsibilities as needed or assigned.
Minimum Qualifications (required)
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience, education and training)
  • 4+ years of experience in enterprise telephony, VoIP, or unified communications engineering to include:
    • Hands-on experience with Microsoft Teams Voice deployment and administration
    • Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred)
    • Strong understanding of TDM, IP-PBX, and VM/UM integration
    • Experience designing, administering, and troubleshooting dial plans, call flows, and vectors
    • Proficiency with PowerShell and/or Python scripting for automation and system management
    • Proven ability to work collaboratively across the business and IT teams
Additional Qualifications
  • Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems
  • Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance
  • Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise
  • Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination
  • Understanding of cybersecurity principles related to voice systems
  • Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred)
  • Experience with IVR, ACD, call recording, CTI, and CRM integrations
  • Excellent documentation and communication skills for both technical and non-technical audiences
  • Ability to mentor peers and contribute to a culture of continuous improvement

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.       

Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.

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