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Zoom Service Engineer Jobs (NOW HIRING)

Latitude Inc

AV Field Service Engineer

Havertown, PA · On-site

$70K - $120K/yr

Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)

Latitude Inc

AV Field Service Engineer

Sacramento, CA · On-site

$70K - $120K/yr

Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)

CTI

Zoom Workspace Solutions Architect

Maryland Heights, MO · On-site

$61 - $80.25/hr

If you are hardworking, friendly, and know the importance of fantastic customer service, you could ... Experience as a solutions architect, sales engineer, or consultant is required, specifically in ...

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How much do zoom service engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer, and why are they important?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

More about Zoom Service Engineer jobs
What job categories do people searching Zoom Service Engineer jobs look for? The top searched job categories for Zoom Service Engineer jobs are:
Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 25% Full Time, 66% Part Time, 3% Temporary, and 3% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

AV Field Service Engineer

Latitude Inc

Havertown, PA • On-site

$70K - $120K/yr

Full-time

Posted 23 hours ago

Job description

Job Title: AV Field Service Engineer
Location: Sacramento CA or Pennsylvania (2 locations)
Employment Type: Full-Time

About the Role:
We are seeking an experienced AV Field Service Engineer to join our team. This role requires a strong background in audiovisual (AV) system troubleshooting, repair, and commissioning. The ideal candidate will have hands-on experience diagnosing complex AV issues in the field, ensuring systems are installed, configured, and performing at peak efficiency.

Key Responsibilities:
Perform on-site troubleshooting, diagnostics, and repair of AV systems, including audio, video, control, and conferencing systems.
Commission AV systems, ensuring functionality, calibration, and proper integration with client environments.
Work closely with project managers, engineers, and installation teams to deliver high-quality solutions.
Provide system testing, verification, and client handoff documentation.
Support clients with training, guidance, and technical assistance on AV system operation.
Maintain accurate service reports, logs, and documentation of work performed.
Stay current with AV technology trends, equipment, and best practices.

Qualifications:
3+ years of experience in AV field service, system integration, or commissioning.
Strong troubleshooting skills with AV components such as displays, projectors, DSPs, switchers, control systems, microphones, cameras, and networked AV solutions.
Hands-on experience with commissioning AV systems, including calibration and system testing.
Ability to read and interpret AV system drawings, wiring diagrams, and technical documentation.
Strong communication and client-facing skills, with the ability to explain technical issues to non-technical users.
Valid driver's license and willingness to travel to client sites.
CTS certification is not required, though AVIXA training or other vendor certifications are a plus.

Preferred Experience:
Familiarity with AV control platforms (e.g., Crestron, AMX, Extron).
Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly).
Networking knowledge related to AV over IP systems.

Why Join Us:
Opportunity to work on diverse AV projects with cutting-edge technology.
Collaborative, supportive team environment.
Competitive compensation and benefits.
Career growth and training opportunities.
$70,000 - $120,000 a year
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