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Zoom Service Engineer Jobs (NOW HIRING)

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... Zoom Rooms, and related collaboration platforms. • Ensure conference room technology is fully ...

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.

Genesco

Service Engineer II- Genesco

Nashville, TN · On-site

The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.

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Zoom Service Engineer information

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How much do zoom service engineer jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

How many engineers does Zoom have?

Zoom Service Engineers are part of Zoom's technical support and engineering teams, which collectively number in the thousands globally. The exact number of engineers varies and is not publicly disclosed, but Zoom employs a large, specialized workforce to support its video conferencing platform and related services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

Does Zoom allow work from home?

Zoom Service Engineers often have the opportunity to work remotely, depending on the company's policies and the specific role. Many technical support and engineering positions in the tech industry are flexible and support remote work, especially with the use of collaboration tools and remote troubleshooting skills.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer, and why are they important?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems engineering can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and years of experience, especially in high-demand industries or senior leadership positions.

Is it difficult to get hired at Zoom?

As a Zoom Service Engineer, getting hired typically requires relevant technical skills, such as knowledge of video conferencing systems, troubleshooting, and network infrastructure. The hiring process often involves technical assessments and interviews to evaluate problem-solving abilities and experience with related tools. Competition can vary depending on the role and location, but strong technical expertise improves chances of selection.
More about Zoom Service Engineer jobs
What job categories do people searching Zoom Service Engineer jobs look for? The top searched job categories for Zoom Service Engineer jobs are:
Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 94% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Staff AI Engineer - Zoom AI Services Platform

Zoom Video Communications, Inc.

Seattle, WA • On-site

$387K/yr

Full-time

Re-posted 18 days ago

Job description

What You Can Expect
You'll design, build, and own the platform that powers Zoom AI Services, enabling AI capabilities to be delivered as scalable cloud services for both Zoom products and external developers. You'll work across API design, distributed systems, cloud infrastructure, and AI platform engineering to build reliable, high-performance services that power speech, translation, summarization, reasoning, and future AI capabilities at production scale.
About the Team
You will join the Zoom AI Services team responsible for building Zoom's unified AI platform. The team develops the cloud platform, APIs, and infrastructure that enable AI capabilities to be shared across Zoom products while exposing the same services to enterprise customers and developers. We work closely with AI modeling teams, Zoom Cloud Platform, and product engineering teams to deliver scalable, reliable, and cost-efficient AI services.
Responsibilities
  • Design and build large-scale cloud services powering Zoom AI APIs and developer platform.
  • Design reusable APIs, service abstractions, and platform components for AI capabilities.
  • Build distributed systems supporting synchronous, asynchronous, and streaming AI workloads.
  • Improve scalability, reliability, observability, and operational efficiency of AI services.
  • Design scheduling, resource management, and workload orchestration for large-scale CPU and GPU infrastructure.
  • Partner closely with AI modeling, platform, and product teams to onboard new AI capabilities onto the Zoom AI Services platform.
  • Drive technical architecture and engineering best practices across the team.

What We're Looking For
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent practical experience.
  • 8+ years of software engineering experience building distributed systems, cloud platforms, or large-scale backend services.
  • Experience building and operating production AI services such as Speech Recognition (ASR), Machine Translation (MT), LLM applications, AI Agents, Search, Document Intelligence, Computer Vision, or similar AI-powered cloud services.
  • Strong experience designing and operating large-scale cloud services, including microservices, service-oriented architectures, and multi-tenant platforms.
  • Experience designing developer-facing APIs, SDKs, or cloud platform services with a strong API-first mindset.
  • Strong understanding of Kubernetes, containers, distributed systems, networking, and cloud-native technologies.
  • Experience building highly available, scalable, and observable production systems running at cloud scale.
  • Experience working with AI infrastructure, including model serving, AI inference platforms, GPU/CPU resource management, or ML infrastructure.
  • Strong programming skills in Go, Java, C++, Python, or similar languages.
  • Excellent system design, technical leadership, and cross-functional collaboration skills, with the ability to drive architecture across multiple engineering teams.

Preferred
  • Experience with one or more major cloud platforms (AWS, Azure, or GCP).
  • Experience optimizing large-scale AI workloads for performance, scalability, reliability, or cost.
  • Experience contributing to AI platforms serving both internal products and external developers.
  • Experience with open-source AI infrastructure such as Kubernetes, Istio, vLLM, Triton, SGLang, Ray, or similar technologies.

Salary Range or On Target Earnings:
Minimum:
$177,100.00
Maximum:
$387,500.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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