The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
Genesco is a company seeking a Service Engineer II to provide intermediate-level technical support ... Zoom Rooms, and related collaboration platforms. • Ensure conference room technology is fully ...
Genesco is a company seeking a Service Engineer II to provide intermediate-level technical support ... Zoom Rooms, and related collaboration platforms. • Ensure conference room technology is fully ...
Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... Zoom Rooms, and related collaboration platforms. • Ensure conference room technology is fully ...
Genesco is seeking a Service Engineer II to provide intermediate-level technical support and ... Zoom Rooms, and related collaboration platforms. • Ensure conference room technology is fully ...
AV Field Service Engineer
Havertown, PA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
AV Field Service Engineer
Havertown, PA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
AV Field Service Engineer
Mechanicsburg, PA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
AV Field Service Engineer
Mechanicsburg, PA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
AV Field Service Engineer
Sacramento, CA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
AV Field Service Engineer
Sacramento, CA · On-site
$70K - $120K/yr
Job Title: AV Field Service Engineer Location: Sacramento CA or Pennsylvania (2 locations ... Experience with video conferencing systems (Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly)
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
The Ideal Candidate The Service Engineer II provides intermediate-level technical support and ... Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
Azure(Cloud) Infrastructure Engineer
Rutherford, NJ · On-site
$56.75 - $76/hr
Azure(Cloud) Infrastructure Engineer Location: Manhattan or Rutherford N.J - Hybrid Duration ... Exposure to Cloud SaaS technologies such as BOX, Slack, Zoom, Service-now, Jira, Smartsheet * Broad ...
Azure(Cloud) Infrastructure Engineer
Rutherford, NJ · On-site
$56.75 - $76/hr
Azure(Cloud) Infrastructure Engineer Location: Manhattan or Rutherford N.J - Hybrid Duration ... Exposure to Cloud SaaS technologies such as BOX, Slack, Zoom, Service-now, Jira, Smartsheet * Broad ...
Head of Zoom Phone, AMER
Santa Fe, NM · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Santa Fe, NM · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Columbia, SC · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Columbia, SC · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Augusta, ME · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Augusta, ME · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Charleston, WV · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Charleston, WV · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Nashville, TN · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Nashville, TN · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Frankfort, KY · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Frankfort, KY · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
San Jose, CA · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
San Jose, CA · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Richmond, VA · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Richmond, VA · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Albany, NY · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Albany, NY · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Juneau, AK · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Head of Zoom Phone, AMER
Juneau, AK · On-site
$508K/yr
About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...
Zoom Service Engineer information
See salary details
$19.95 - $24.17
3% of jobs
$24.17 - $28.39
7% of jobs
$31.80 is the 25th percentile. Wages below this are outliers.
$28.39 - $32.60
18% of jobs
$32.60 - $36.82
21% of jobs
The median wage is $36.93 / hr.
$36.82 - $41.04
21% of jobs
$43.03 is the 75th percentile. Wages above this are outliers.
$41.04 - $45.26
9% of jobs
$45.26 - $49.48
7% of jobs
$49.48 - $53.69
5% of jobs
$53.69 - $57.91
3% of jobs
$57.91 - $62.13
2% of jobs
$62.13 - $66.35
2% of jobs
$19
$40
$66
How much do zoom service engineer jobs pay per hour?
As of Jul 12, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.
How many engineers does Zoom have?
Zoom Service Engineers are part of Zoom's technical support and engineering teams, which collectively number in the thousands globally. The exact number of engineers varies and is not publicly disclosed, but Zoom employs a large, specialized workforce to support its video conferencing platform and related services.
What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?
As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.
Does Zoom allow work from home?
Zoom Service Engineers often have the opportunity to work remotely, depending on the company's policies and the specific role. Many technical support and engineering positions in the tech industry are flexible and support remote work, especially with the use of collaboration tools and remote troubleshooting skills.
What is the difference between Zoom Service Engineer vs Network Support Technician?
| Aspect | Zoom Service Engineer | Network Support Technician |
|---|---|---|
| Required Certifications | IT certifications, VoIP, networking | Networking certifications (e.g., CompTIA Network+) |
| Work Environment | Customer sites, data centers, remote support | Office, data centers, client networks |
| Industry Usage | Video conferencing, unified communications | Network infrastructure, connectivity issues |
| Common Search Intent | Zoom technical support, service roles | Network troubleshooting, support roles |
The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.
What is a Zoom Service Engineer?
A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.
What are the key skills and qualifications needed to thrive as a Zoom Service Engineer, and why are they important?
To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.
What engineer makes $500,000 a year?
Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems engineering can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and years of experience, especially in high-demand industries or senior leadership positions.
Is it difficult to get hired at Zoom?
As a Zoom Service Engineer, getting hired typically requires relevant technical skills, such as knowledge of video conferencing systems, troubleshooting, and network infrastructure. The hiring process often involves technical assessments and interviews to evaluate problem-solving abilities and experience with related tools. Competition can vary depending on the role and location, but strong technical expertise improves chances of selection.
More about Zoom Service Engineer jobs
What job categories do people searching Zoom Service Engineer jobs look for? The top searched job categories for Zoom Service Engineer jobs are:
Genesco rating
5.4
Based on 32 frontline employees who took The Breakroom Quiz
76th of 104 rated fashion retailers
Job description
The Ideal Candidate
The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery.
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact
Experience and Skills You'll Need to Have
Preferred Qualifications
Additional Position Requirements
#LI-LC1
The Service Engineer II provides intermediate-level technical support and engineering services across assigned technology domains. This role serves as an escalation point for technical issues, supports implementation of enterprise technology solutions, and partners with internal and external support teams to ensure exceptional service delivery.
In addition to supporting end-user computing, network infrastructure, systems, cloud platforms, and other enterprise technologies as assigned, this role serves as the primary technical liaison for the outsourced Corporate Service Desk, provides white-glove support for Executive Leadership, and ensures conference room and audio-visual technologies are fully operational for key business meetings.
How You Will Make an Impact
- Provide second-level technical support and serve as the primary escalation point for Level I support and offshore service desk personnel.
- Serve as the Genesco subject matter expert (SME) supporting the outsourced Corporate Service Desk partner and assist with day-to-day operational issues.
- Diagnose and resolve moderately complex technical issues across supported technologies.
- Support the deployment, configuration, maintenance, and optimization of infrastructure and end-user systems.
- Participate in project implementations, upgrades, and technology rollouts.
- Analyze recurring issues and recommend operational and technical improvements.
- Deliver white-glove technical support for Executive Leadership, C-Suite, and designated VIP users while maintaining the highest level of professionalism, discretion, and confidentiality.
- Provide support, troubleshooting, and operational readiness for conference room and executive meeting room audio-visual technologies, including Microsoft Teams Rooms, Zoom Rooms, and related collaboration platforms.
- Ensure conference room technology is fully functional for executive meetings and other critical business events.
- Maintain compliance with security, governance, and service management requirements.
- Contribute to technical documentation, knowledge base articles, and continuous process improvements.
- Mentor and provide technical guidance to offshore service desk personnel to improve service quality and issue resolution.
Experience and Skills You'll Need to Have
- Bachelor's degree or equivalent combination of education and experience.
- 2-5 years of technical support or engineering experience within an enterprise IT environment.
- Experience supporting executive leadership and VIP users.
- Experience working with outsourced service desk providers.
- Strong customer service, interpersonal, and communication skills with the ability to interact professionally with all levels of the organization.
- Experience supporting Microsoft Teams Rooms, Zoom Rooms, and conference room AV technologies.
- Working knowledge of Crestron room control systems preferred.
- Understanding of IT service management processes, SLAs, and incident management.
- Ability to troubleshoot complex technical issues and serve as a technical escalation resource.
Preferred Qualifications
- Experience supporting executive or VIP environments.
- ITIL, HDI, Microsoft, or other relevant technical certifications.
- Experience mentoring technical support teams or offshore service desk personnel.
Additional Position Requirements
- Ability to provide on-site support for executive meetings and conference room technology.
- Ability to maintain a high level of professionalism, discretion, and confidentiality when supporting executive leadership.
#LI-LC1
About Genesco
Sourced by ZipRecruiter
Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Nashville, TN, US
Year founded
1924