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Zoom Service Engineer Jobs (NOW HIRING)

CTI

Zoom Workspace Solutions Architect

MO ยท On-site

$61 - $80.25/hr

If you are hardworking, friendly, and know the importance of fantastic customer service, you could ... Experience as a solutions architect, sales engineer, or consultant is required, specifically in ...

Zoom Video Communications, Inc.

Security Engineer

$228.70K/yr

... services. The ideal candidate brings broad technical expertise and hands-on experience in end-to ... About the Team The Security Architecture team is dedicated to ensuring Zoom releases and deploys ...

LightPath

Managed Services Engineer

Bethpage, NY

$90K - $110K/yr

Managed Services Engineer Job ID: 554165595 Location: 1111 Stewart Avenue, Bethpage, NY 11714 ... Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service ...

Lightpath

Managed Services Engineer

Bethpage, NY ยท On-site

$90K - $110K/yr

The Managed Services Engineer is critical in gathering and understanding technical requirements to ... Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service ...

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How much do zoom service engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer, and why are they important?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

More about Zoom Service Engineer jobs
What job categories do people searching Zoom Service Engineer jobs look for? The top searched job categories for Zoom Service Engineer jobs are:
Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 25% Full Time, 66% Part Time, 3% Temporary, and 3% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Zoom Workspace Solutions Architect

CTI

On-site

$61 - $80.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

CTI has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.
So, what are we looking for? We are looking for a Zoom Workspace Solutions Architect whose attitude, skills, and work ethic will embody our mission "to provide a fantastic customer experience." We need a "Wizard of Modern Workplaces" who is passionate about beautifully engineered collaboration spaces. You are someone who thrives on bridging the gap between IT, AV, and business teams to build seamless hybrid work experiences.
What are your responsibilities?
  • Create end-to-end Zoom Workplace solutions, including Zoom Rooms, Zoom Phone, and Workspace Reservation
  • Turn customer requirements into scalable, secure, and reliable architectures with full technical documentation
  • Run technical discovery sessions and support sales teams with demos, presentations, and RFP responses
  • Provide technical oversight to implementation teams, ensuring flawless execution and commissioning
  • Serve as the go-to subject-matter expert for all things Zoom Workspace, staying sharp on certifications and workplace trends
  • Translate technical "geek-speak" into clear business language for our clients

Will you fit in?
  • Our employees fearlessly embrace the company culture and applicants who merely want to punch in their time cards every day are not what we are looking for.
  • You are a consultative, creative problem-solver who can command a room, whether the audience is technical or executive.
  • You are customer-obsessed and passionate about workplace innovation, balancing deep technical detail with real-world business impact.

Does experience count?
  • Technical Expertise: 5+ years in collaboration, AV, UC, or workplace technology is required. Hands-on expertise with Zoom Rooms and Zoom Workplace tools is a must.
  • Architecture Background: Experience as a solutions architect, sales engineer, or consultant is required, specifically in enterprise room design.
  • Superpowers (Preferred): Zoom certifications (Rooms, Phone, Workplace) and knowledge of networks, security, and cloud architectures are a major plus.
  • Attitude and Aptitude: Are key! We need someone who is eager to stay ahead of the curve and help create workplaces that are intuitive, scalable, and downright awesome.

What's in it for you? At CTI, we know our company's success is directly correlated to the success of our employees. So it's fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:
  • A competitive base salary (DOE)
  • Employer matched medical and dental insurance (available after 60 days of employment)
  • Employer matched 401K up to 3% (after 6 months of employment)
  • Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
  • A graduated PTO program, all major holidays off, as well as three "floating" holidays, available upon first day of employment
  • Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
  • Cell phone reimbursement plan.
  • Life Insurance, Long and Short Term Disability 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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