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Zoom Service Engineer Jobs (NOW HIRING)

Zoom

Software Engineer - Java

Seattle, WA · On-site

$166K - $228K/yr

Build features that address Zoom's security, trust and safety requirements like Spam, ATO; * Ensure ... Drive cloud‐based solutions and deployment strategies to optimize service performance and ensure ...

Zoom Video Communications, Inc.

DevOps Engineer

$228K/yr

... Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the ... Operating, scaling, and continuously improving software-as-a-service production platforms across ...

Zoom

Lead Technical SEO Manager

Bismarck, ND · On-site

About the Team You will be part of Zoom's Website Engineering team within the Online Business ... Build and scale reusable SEO capabilities including centralized metadata services, automated ...

New

Zoom

Lead Technical SEO Manager

Alpharetta, GA · On-site

About the Team You will be part of Zoom's Website Engineering team within the Online Business ... Build and scale reusable SEO capabilities including centralized metadata services, automated ...

New

Zoom

$158K - $186K/yr

Architect and evolve large-scale real-time service frameworks to improve scalability, reliability ... Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings Minimum: $158,104.00 ...

Zoom

Software Development Engineer

San Jose, CA · On-site

$158K - $186K/yr

Architect and evolve large-scale real-time service frameworks to improve scalability, reliability ... Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings Minimum: $158,104.00 ...

Zoom

Lead Technical SEO Manager

Pierre, SD · On-site

About the Team You will be part of Zoom's Website Engineering team within the Online Business ... Build and scale reusable SEO capabilities including centralized metadata services, automated ...

New

Zoom

Lead Technical SEO Manager

Providence, RI · On-site

About the Team You will be part of Zoom's Website Engineering team within the Online Business ... Build and scale reusable SEO capabilities including centralized metadata services, automated ...

New

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Zoom Service Engineer information

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How much do zoom service engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

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What are popular job titles related to Zoom Service Engineer jobs?

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Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of September 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Service Field Engineer - Commercial Audiovisual

Emeryville, CA • On-site

Lumibuild Inc
IT Services • 11 - 50 employees
Learn more about Lumibuild Incexternal

$80K - $100K/yr

Full-time

Re-posted 15 days ago

Job description

Position Summary
The Service Field Engineer provides advanced onsite and remote support for enterprise audiovisual and Unified Communications systems across San Francisco bay area client locations. The role includes diagnostics, repairs, maintenance, system recovery, and collaboration with engineering and service teams to ensure stable, high-performing AV environments.
Essential Duties & Responsibilities
Advanced Troubleshooting & Onsite Support
  • Perform onsite diagnostics, troubleshooting, and system recovery for AV/UC systems, including Teams Rooms, Zoom Rooms, Crestron, Q-Sys, Biamp, Neat, Logitech, and Dante-enabled environments.
  • Resolve Tier 2/Tier 3 escalations and collaborate with remote support teams.
  • Investigate recurring issues, perform root-cause analysis, and provide recommendations.
  • Support equipment swaps, device replacements, system rebuilds, and field commissioning tasks.

System Maintenance & Upgrades
  • Perform firmware updates, configuration adjustments, and room health checks.
  • Conduct preventative maintenance, functional testing, and system optimizations.
  • Assist engineering teams with cutovers, migrations, and small-scope upgrade deployments.

Client Engagement & Communication
  • Provide professional onsite support and maintain strong client-facing relationships.
  • Communicate findings clearly to technical and non-technical stakeholders.
  • Coordinate with vendors (Neat, Logitech, Crestron, QSC) for escalated repairs, RMAs, and replacements.

Documentation & Operational Standards
  • Document work performed in ticketing and asset systems such as ServiceNow, Jira, and client portals.
  • Track parts usage, field risks, inventory consumption, and SLA compliance.
  • Maintain strict adherence to cable management, labeling, workspace cleanliness, and building security protocols.

Qualifications
  • 3-5+ years of enterprise AV service, field engineering, or corporate AV support experience.
  • Strong working knowledge of Crestron, Q-Sys, Biamp, Logitech, Neat, Teams Rooms, Zoom Rooms, Dante, and AV networking principles.
  • Ability to read and interpret diagrams, wiring schematics, and engineering documents.
  • Experience with ServiceNow, Jira, and enterprise support workflows.
  • CTS, CTS-I, or manufacturer certifications (Crestron DMC-T, Q-Sys, Dante) preferred.
  • Ability to lift 50 lbs and travel locally across NYC as required.

Preferred Skills
  • CTS certification.
  • OSHA 10 certification.
  • Basic IT networking knowledge beyond fundamentals.
  • Experience with access control, surveillance, or other low-voltage systems.
  • Familiarity with AV-over-IP, multicast routing, and managed network environments.

Personal Values and Work Ethic
  • Punctual and reliable attendance.
  • Consistent follow-through and accountability for tasks and outcomes.
  • Clear, professional communication.
  • Ability to work autonomously with minimal supervision.
  • Willingness to mentor junior or entry-level technicians.
  • Dependable, proactive, and self-motivated work style.
  • Maintains a clean, organized, and professional appearance.

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