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Zoom Service Engineer Jobs (NOW HIRING)

Zoom

Head of Zoom Phone, AMER

Pierre, SD · On-site

$508K/yr

About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...

Zoom

Head of Zoom Phone, AMER

Lincoln, NE · On-site

$508K/yr

About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...

Zoom

Head of Zoom Phone, AMER

Trenton, NJ · On-site

$508K/yr

About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...

Zoom

Head of Zoom Phone, AMER

Atlanta, GA · On-site

$508K/yr

About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...

Zoom

Head of Zoom Phone, AMER

Columbus, OH · On-site

$508K/yr

About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus ... Partnering with engineering, product, marketing, and services teams to align technical capabilities ...

Zoom Video Communications, Inc.

AI Engineer

Seattle, WA · On-site

$332K/yr

... Zoom's products and services. The team builds the core systems that support model training ... GPU programming experience: CUDA kernel development, memory optimisation, and profiling with Nsight ...

CTI

Zoom Workspace Solutions Architect

MO · On-site

$61 - $80.25/hr

If you are hardworking, friendly, and know the importance of fantastic customer service, you could ... Experience as a solutions architect, sales engineer, or consultant is required, specifically in ...

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Zoom Service Engineer information

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How much do zoom service engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

How many engineers does Zoom have?

Zoom Service Engineers are part of Zoom's technical support and engineering teams, which collectively number in the thousands globally. The exact number of engineers varies and is not publicly disclosed, but Zoom employs a large, specialized workforce to support its video conferencing platform and related services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

Does Zoom allow work from home?

Zoom Service Engineers often have the opportunity to work remotely, depending on the company's policies and the specific role. Many technical support and engineering positions in the tech industry are flexible and support remote work, especially with the use of collaboration tools and remote troubleshooting skills.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer, and why are they important?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems engineering can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, certifications, and years of experience, especially in high-demand industries or senior leadership positions.

Is it difficult to get hired at Zoom?

As a Zoom Service Engineer, getting hired typically requires relevant technical skills, such as knowledge of video conferencing systems, troubleshooting, and network infrastructure. The hiring process often involves technical assessments and interviews to evaluate problem-solving abilities and experience with related tools. Competition can vary depending on the role and location, but strong technical expertise improves chances of selection.
More about Zoom Service Engineer jobs
What job categories do people searching Zoom Service Engineer jobs look for? The top searched job categories for Zoom Service Engineer jobs are:
Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.
Head of Zoom Phone, AMER

Head of Zoom Phone, AMER

Zoom

Pierre, SD • On-site

$508K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

What you can expect

You will lead cloud telephony sales across the Americas, growing revenue and market share. You will build go‑to‑market strategies and develop a high‑performing specialist team. You will shape how businesses adopt modern communications at scale.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting‑edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide, expanding Zoom’s global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities
  • Defining and executing the regional sales strategy to grow revenue, expand market share, and displace legacy telephony providers across enterprise and mid‑market segments.
  • Leading and developing a team of segment leaders and specialists, building a pipeline of future leaders through coaching and intentional career development.
  • Partnering with engineering, product, marketing, and services teams to align technical capabilities with customer needs and competitive positioning.
  • Engaging directly with senior buyers on strategic deals, representing the platform at industry events, and maintaining deep awareness of market and competitive dynamics.
  • Driving operational rigor through accurate forecasting, pipeline discipline, and continuous improvement of sales processes and tooling in partnership with operations teams.
What we’re looking for
  • 10+ years of progressive sales leadership experience in enterprise software, cloud communications, or unified communications.
  • 5+ years of experience leading leaders (managing managers) and scaling multi‑segment sales organizations.
  • A track record of meeting or exceeding revenue targets above $100 M in high‑growth markets.
  • Deep knowledge of cloud telephony, unified communications, or enterprise collaboration technologies.
  • Strong executive presence with the ability to engage senior buyers and navigate complex procurement cycles.
  • Data‑driven approach to forecasting, pipeline management, and performance optimization.
  • Experience with partner‑led or channel sales motions alongside direct enterprise sales (non‑essential).
  • Familiarity with AI‑enhanced product positioning, distributed team leadership, or organizational design, or equivalent practical experience (non‑essential).
Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In‑Person—is indicated in the job description/posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community. Learn more at https://careers.zoom.us/benefits.

Compensation

Salary Range or On Target Earnings: Minimum $227,500.00, Maximum $508,400.00. In addition to base salary and/or OTE, Zoom uses a Total Direct Compensation philosophy that includes base salary, bonus, and equity value. Starting pay will be based on qualifications and experience and may vary by location.

EEO Commitment

Zoom is an equal‑opportunity employer and an affirmative action employer. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines. We welcome applicants from diverse backgrounds and will provide reasonable accommodations as required by law.

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About Zoom

Sourced by ZipRecruiter

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

San Jose, CA, US

Year founded

2011

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