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Zoom Service Engineer Jobs (NOW HIRING)

Zoom

Staff AI Engineer

Seattle, WA · On-site

$152 - $332/hr

... Zoom's products and services. The team builds the core systems that support model training ... Drive technical design and set the bar for inference engineering practices across the team What We ...

New

Zoom

Software Engineer - Java

Seattle, WA · On-site

$166.17 - $228.70/hr

Build features that address Zoom's security, trust and safety requirements like Spam, ATO; * Ensure ... Drive cloud‑based solutions and deployment strategies to optimize service performance and ensure ...

Zoom

$158 - $186/hr

Architect and evolve large-scale real-time service frameworks to improve scalability, reliability ... Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings Minimum: $158,104.00 ...

New

Zoom

Software Development Engineer

San Jose, CA · On-site

$158 - $186/hr

Architect and evolve large-scale real-time service frameworks to improve scalability, reliability ... Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings Minimum: $158,104.00 ...

New

Zoom

Sr. Machine Learning Engineer - AI

Seattle, WA · On-site

$157.44 - $236.20/hr

... and services using Confluence, Zoom Docs, and LucidChart; * Develop business logic for routing ... Mentor junior engineers and contribute to team knowledge-sharing, best practices, and internal ...

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Zoom Service Engineer information

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How much do zoom service engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

More about Zoom Service Engineer jobs

What job categories do people searching Zoom Service Engineer jobs look for?

The top searched job categories for Zoom Service Engineer jobs are:

Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Staff AI Engineer

Zoom

Seattle, WA • On-site

$152 - $332/hr

Other

Posted 2 days ago

New

Job description

What You Can Expect

You'll design, implement, and own the inference systems that serve Zoom's AI models at production scale -- across real-time communication, vision, and language workloads. You'll be hands-on with kernel-level optimisation, inference framework internals, and production serving infrastructure, working closely with research and platform teams to push the boundary on latency, throughput, and cost.

About the Team

You will join a dynamic AI Infrastructure team focused on enabling high-performance AI across Zoom's products and services. The team builds the core systems that support model training, deployment, and inference at scale, driving innovation in areas such as real-time communication, computer vision, and natural language understanding.

Responsibilities
  • Design and build high-performance inference serving systems for large-scale transformer and multimodal models (including 100B+ and MoE architectures)
  • Implement and tune inference optimisations: speculative decoding, continuous batching, KV cache management, prefill/decode disaggregation, and quantisation (INT4/INT8/FP8)
  • Contribute to and customise inference frameworks (vLLM, TensorRT-LLM, SGLang, or equivalent) for Zoom's production requirements
  • Write and profile CUDA kernels and custom ops where framework-level optimisation is insufficient
  • Own end-to-end deployment: from model packaging and serving API design to latency SLO monitoring and incident response
  • Partner with research to translate model architecture changes into inference-efficient implementations
  • Drive technical design and set the bar for inference engineering practices across the team
What We're Looking For
  • A Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent practical experience
  • 5+ years of software engineering experience, with significant time spent on inference systems or ML infrastructure at production depth
  • Hands-on experience with at least one major inference framework: vLLM, TensorRT-LLM, SGLang, or ONNX Runtime (serving, not just export)
  • GPU programming experience: CUDA kernel development, memory optimisation, and profiling with Nsight or equivalent tools
  • Production experience serving LLMs or large vision models -- you've owned latency SLOs, debugged throughput regressions, and shipped optimisations that moved the needle
  • Depth in at least two of: speculative decoding, continuous batching, KV cache design, quantisation pipelines, prefill/decode disaggregation
  • Strong systems instincts in Python and C++; ability to read and modify framework internals
Preferred
  • Advanced degree (Master's or PhD) in a relevant technical field
  • Experience with MoE models or 100B+ parameter deployments
  • Familiarity with disaggregated serving architectures or multi-node inference
  • Background in compiler-level optimisation (XLA, Triton, or similar)

Salary Range or On Target Earnings:

Minimum:

$151,800.00

Maximum:

$332,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help

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About Zoom

Sourced by ZipRecruiter

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

San Jose, CA, US

Year founded

2011

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