Zoom Phone Service Engineer Jobs (NOW HIRING)

As a Zoom AI DevOps Engineer, you can expect to work on high-impact, large-scale systems that support ZoomAI and Machine Learning services. You'll be part of a fast-moving, technically advanced team focused on building and maintaining highly available (99.999%) services. This is a hands-on role with opportunities to grow, innovate, and contribute to Zoom’s cutting-edge AI initiatives.

The ZoomAI DevOps team is a collaborative group dedicated to building scalable, reliable, and secure infrastructure for ZoomAI and Machine Learning services. Comprising individuals with varying levels of experience, the team promotes an open atmosphere. Knowledge sharing, innovation, and practical problem-solving are integral to their daily operations.

• Maintaining ZoomAI services’ release deployment and maintenance.
• Conducting in-depth investigations across various ZoomAI services and environments to identify architectural or operational inefficiencies.
• Designing and implementing enhancements in deployment pipelines and CI/CD automation to improve reliability and accelerate release processes.
• Designing and implement zero-downtime Zoom services (99.999%)
• Developing CI/CD automation to maintain a scalable architecture.
• Automating monitoring metrics, identify and troubleshoot service issues.

• Have hands-on expertise in AWS Bedrock.
• Demonstrate experience in Kubernetes and Docker.
• Show skills in using Git, Jenkins, ArgoCD, and other DevOps tools.
• Bring expertise in Prometheus, Grafana, ELK Stack, and related monitoring tools.
• Demonstrate expertise in programming using Python, Shell, and various scripting languages.
• Own experience in writing and managing Ansible Playbooks and working with Ansible Tower.
• Exhibit deep understanding of Linux systems and shell environments.
• Bring experience with AWS cloud infrastructure.

Minimum: $87,600.00

Maximum: $186,000.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

09/25/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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