Zoom Phone Service Engineer Jobs (NOW HIRING)

As a Video AI Engineer, you'll enhance video codec standards to improve real-time video quality and performance in Zoom products. Work across our stack, developing software ranging from Web Server to business application layer for our distributed, cloud-hosted backend. You will work alongside fellow experts in the field, you will deliver happiness to our users, and grow your knowledge base each and every day.

Our global team, including members in China and Singapore, focuses on improving video quality and performance in Zoom products. As a Video AI Engineer, you'll collaborate with experts to enhance user experiences and grow your skills.

• Building and develop video processing applications for desktop and mobile systems.
• Researching and evaluate the performance of video processing algorithms.
• Designing and developing algorithms for Zoom's video processing pipelines at both module and system levels.
• Implementing video processing algorithms with modular and well-structured code.
• Optimizing algorithms to enhance performance across various platforms.
• Customizing, integrate, and deploy deep learning models for real-world applications on Mac, Windows, iOS, and Android.
• Setting up test environments, develop test tools, and design unit tests for software runtime verification.

• Hold a PhD in Electrical Engineering, Computer Science, Applied Mathematics, or a related field; or a Masters with 3 years of relevant experience; or 7 years of equivalent professional experience.
• Have experience with C/C++ or Objective-C, and Python, talking avatar/head/portrait(with released projects and top conference papers).
• Demonstrate experience with neural rendering, generative models, diffusion models, transfer learning, or Gaussian Splatting.
• Possess Background in image and video processing.
• Demonstrate effective communication, analytical, and troubleshooting skills.
• Have familiarity with multithreaded programming and multimedia data processing.

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 09/30/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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