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Zoom Service Engineer Jobs (NOW HIRING)

TKO Group Holdings, Inc.

Operations Shift Lead

... Zoom) service reliability. * Drive root cause analysis (RCA) and problem management activities ... Strong grasp of SRE principles, automation, observability, and resilience engineering. * Service ...

LightPath

Managed Services Engineer

Bethpage, NY · On-site

$90K - $110K/yr

Managed Services Engineer Job ID: 554165595 Location: 1111 Stewart Avenue, Bethpage, NY 11714 ... Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service ...

Zoom

Staff DevOps Engineer

San Jose, CA · On-site

$124 - $271/hr

... Engineer to ensure reliability, scalability, and operational excellence for our real-time ... About the Team This team manages essential meeting service operations at Zoom. They handle global ...

Posted today

Lightpath

Managed Services Engineer

Bethpage, NY · On-site

$90K - $110K/yr

The Managed Services Engineer is critical in gathering and understanding technical requirements to ... Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service ...

Engineers Gate

End User Services Engineer

New York, NY

$100K - $120K/yr

Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests ... Zoom) * Ability to work independently, manage priorities, and maintain attention to detail in a ...

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Zoom Service Engineer information

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$66

How much do zoom service engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

More about Zoom Service Engineer jobs

What job categories do people searching Zoom Service Engineer jobs look for?

The top searched job categories for Zoom Service Engineer jobs are:

Zoom Service Engineer jobs near you
Infographic showing various Zoom Service Engineer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Staff AI Engineer

Zoom Video Communications, Inc.

Seattle, WA • On-site

$332K/yr

Full-time

Re-posted 22 days ago

Job description

What You Can Expect
You'll design, implement, and own the inference systems that serve Zoom's AI models at production scale -- across real-time communication, vision, and language workloads. You'll be hands-on with kernel-level optimisation, inference framework internals, and production serving infrastructure, working closely with research and platform teams to push the boundary on latency, throughput, and cost.
About the Team
You will join a dynamic AI Infrastructure team focused on enabling high-performance AI across Zoom's products and services. The team builds the core systems that support model training, deployment, and inference at scale, driving innovation in areas such as real-time communication, computer vision, and natural language understanding.
Responsibilities
  • Design and build high-performance inference serving systems for large-scale transformer and multimodal models (including 100B+ and MoE architectures)
  • Implement and tune inference optimisations: speculative decoding, continuous batching, KV cache management, prefill/decode disaggregation, and quantisation (INT4/INT8/FP8)
  • Contribute to and customise inference frameworks (vLLM, TensorRT-LLM, SGLang, or equivalent) for Zoom's production requirements
  • Write and profile CUDA kernels and custom ops where framework-level optimisation is insufficient
  • Own end-to-end deployment: from model packaging and serving API design to latency SLO monitoring and incident response
  • Partner with research to translate model architecture changes into inference-efficient implementations
  • Drive technical design and set the bar for inference engineering practices across the team

What We're Looking For
  • A Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent practical experience
  • 5+ years of software engineering experience, with significant time spent on inference systems or ML infrastructure at production depth
  • Hands-on experience with at least one major inference framework: vLLM, TensorRT-LLM, SGLang, or ONNX Runtime (serving, not just export)
  • GPU programming experience: CUDA kernel development, memory optimisation, and profiling with Nsight or equivalent tools
  • Production experience serving LLMs or large vision models -- you've owned latency SLOs, debugged throughput regressions, and shipped optimisations that moved the needle
  • Depth in at least two of: speculative decoding, continuous batching, KV cache design, quantisation pipelines, prefill/decode disaggregation
  • Strong systems instincts in Python and C++; ability to read and modify framework internals

Preferred
  • Advanced degree (Master's or PhD) in a relevant technical field
  • Experience with MoE models or 100B+ parameter deployments
  • Familiarity with disaggregated serving architectures or multi-node inference
  • Background in compiler-level optimisation (XLA, Triton, or similar)

Salary Range or On Target Earnings:
Minimum:
$151,800.00
Maximum:
$332,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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