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Zoom Service Engineer Jobs (NOW HIRING)

$447K/yr

... Zoom team mates - Solutions Engineers, Technology Specialists, Customer Success Managers and Specialist Engineers in service of your business, and our Customers. You will also collaborate ...

WI · On-site

$447K/yr

... Zoom team mates - Solutions Engineers, Technology Specialists, Customer Success Managers and Specialist Engineers in service of your business, and our Customers. You will also collaborate ...

We are disrupting the IT service industry by offering custom solutions to each individual client ... JAMF, Kandji, Okta, JumpCloud, Google Workspace, M365, SentinelOne, Slack, Zoom, 1Password. What ...

New

Sr. Machine Learning Engineer - AI

Seattle, WA · On-site

$139K - $183K/yr

... and services using Confluence, Zoom Docs, and LucidChart; * Develop business logic for routing ... Mentor junior engineers and contribute to team knowledge-sharing, best practices, and internal ...

... Zoom) service reliability. * Drive root cause analysis (RCA) and problem management activities ... Strong grasp of SRE principles, automation, observability, and resilience engineering. * Service ...

... Zoom) service reliability. * Drive root cause analysis (RCA) and problem management activities ... Strong grasp of SRE principles, automation, observability, and resilience engineering. * Service ...

What you can expect We are hiring a DevOps/Site Reliability Engineer to ensure reliability ... About the Team This team manages essential meeting service operations at Zoom. They handle global ...

End User Services Engineer

New York, NY · On-site

$100K - $120K/yr

Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests ... Zoom) * Ability to work independently, manage priorities, and maintain attention to detail in a ...

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Zoom Service Engineer information

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How much do zoom service engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for zoom service engineer in the United States is $40.43, according to ZipRecruiter salary data. Most workers in this role earn between $32.21 and $45.67 per hour, depending on experience, location, and employer.

What is a Zoom Service Engineer?

A Zoom Service Engineer is a technical professional responsible for installing, maintaining, and troubleshooting Zoom video conferencing solutions for organizations. They ensure that Zoom platforms are properly integrated with existing IT infrastructure, provide support for hardware and software issues, and help optimize the user experience. Their role often involves working closely with IT teams, end users, and Zoom's support resources to resolve technical problems and implement new features. Zoom Service Engineers may also conduct training sessions and offer guidance on best practices for utilizing Zoom's collaboration tools.

What are the key skills and qualifications needed to thrive as a Zoom Service Engineer?

To thrive as a Zoom Service Engineer, you need expertise in unified communications, networking, troubleshooting, and typically a degree in IT or a related field. Familiarity with Zoom platform administration, video conferencing hardware, VoIP systems, and certifications like Zoom Certified Integrator or CompTIA Network+ are highly valued. Strong problem-solving, customer service, and communication skills help you effectively support end-users and collaborate with technical teams. These competencies ensure seamless video communication experiences and minimize downtime for organizations relying on Zoom services.

What are some common challenges a Zoom Service Engineer might face when supporting large-scale virtual events?

As a Zoom Service Engineer supporting large-scale virtual events, you may encounter challenges such as managing high attendee volumes, ensuring seamless audio/video quality, and quickly troubleshooting technical issues under time pressure. You will often need to coordinate closely with event organizers, IT teams, and end-users to resolve connectivity problems and provide real-time support. Staying updated on the latest Zoom features and best practices is essential to delivering a smooth experience for all participants.

What is the difference between Zoom Service Engineer vs Network Support Technician?

AspectZoom Service EngineerNetwork Support Technician
Required CertificationsIT certifications, VoIP, networkingNetworking certifications (e.g., CompTIA Network+)
Work EnvironmentCustomer sites, data centers, remote supportOffice, data centers, client networks
Industry UsageVideo conferencing, unified communicationsNetwork infrastructure, connectivity issues
Common Search IntentZoom technical support, service rolesNetwork troubleshooting, support roles

The Zoom Service Engineer primarily focuses on supporting and maintaining Zoom's video conferencing systems, often working directly with clients and data centers. In contrast, a Network Support Technician handles broader network issues, including connectivity and infrastructure. Both roles require networking knowledge and certifications but differ in their specific focus areas and work environments.

More about Zoom Service Engineer jobs

What are popular job titles related to Zoom Service Engineer jobs?

For Zoom Service Engineer jobs, the most frequently searched job titles are:

Infographic showing various Zoom Service Engineer job openings in the United States as of September 2026, with employment types broken down into 73% Full Time, 9% Part Time, and 18% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $84,089 per year, or $40.4 per hour.

Account Executive - State & Local Government

On-site

Zoom
IT Services • 5 - 10K employees

$447K/yr

Other

Posted 9 days ago


Job description

The Zoom Public Sector Team seeks an Account Executive to sell the Zoom Workplace platform to State & Local Government accounts in Texas, Oklahoma, Louisiana and Arkansas. This is a consultative, strategic selling role focused on AI initiatives and digital transformation.

In this role, you will engage with state CIOs, executive directors, IT and key Line of Business Leaders to help them modernize communication and collaboration with Zoom's AI-powered solutions.

Key to your success at Zoom will be strong prospecting and pipeline development, strategic account and territory management, and well-honed presentation skills. Understanding how to sell with and through the Channel is also important.

At Zoom, Enterprise Selling is a team effort - as a Public Sector Account Executive you will align, organize, influence and collaborate with your Zoom team mates - Solutions Engineers, Technology Specialists, Customer Success Managers and Specialist Engineers in service of your business, and our Customers. You will also collaborate, orchestrate and enable with our key Channel Partners to drive thought leadership and Enterprise sales cycle motions.

About the Team

As part of Zoom's Public Sector Sales team, you will expand our presence across State and Local Government Agencies and Entities. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile in the pursuit of delivering positive outcomes to their Constituents.

Responsibilities
  • Acquiring and growing State & Local Government accounts across Your Region; discovering and articulating key Use Cases that drive interest in Zoom and outcomes for our Customers
  • Leading with AI and digital transformation conversations—position Zoom's federated AI model and Workplace platform as strategic enablers for government modernization
  • Selling consultatively to key Government Personas
  • Selling Zoom Workplace with emphasis on AI, Cloud Voice and Contact Center
  • Building trusted relationships with executives, line of business decision makers, and IT leaders in state and local government agencies
  • Orchestrating and delivering thoughtful demonstrations, proposals, negotiations, and Quarterly Business Reviews (QBRs) that emphasize Zoom's capabilities and business outcomes
  • Navigating complex government procurement processes and long public sector sales cycles
  • Partnering with channel organizations to expand reach and accelerate adoption
  • Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
What we’re looking for
  • 7-10 years of Account Executive experience with consistent quota achievement
  • Experience selling to State & Local Government
  • Experience with AI and SaaS sales with a track record of consultative, solution-oriented selling
  • Consultative selling approach with ability to engage C-level executives on strategic initiatives
  • Experience managing and operating within government procurement and contracting cycles

Salary Range or On Target Earnings:

Minimum: $200,700.00

Maximum: $447,900.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity.

Anticipated Position Close Date:

09/09/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit the Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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Zoom logo

About Zoom

Sourced by ZipRecruiter

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

San Jose, CA, US

Year founded

2011