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Unified Communications Engineer Jobs (NOW HIRING)

UGI

Unified Communications Engineer

Denver, PA · On-site

Job Summary- The UC Engineer is responsible for administering, supporting, and maintaining the organization's unified communications infrastructure, including voice telephony, video conferencing, and ...

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How much do unified communications engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for unified communications engineer in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $64.66 per hour, depending on experience, location, and employer.

What is the difference between Unified Communications Engineer vs Network Engineer?

AspectUnified Communications EngineerNetwork Engineer
CertificationsCCNA, CCNP, Cisco Collaboration certificationsCCNA, CCNP, Cisco CCIE
Work EnvironmentDesigning, implementing, and maintaining communication systems like VoIP, video conferencingManaging and troubleshooting network infrastructure and connectivity
Industry UsageTelecommunications, IT services, large enterprisesIT, telecommunications, data centers

Unified Communications Engineers focus on communication systems such as VoIP and video conferencing, while Network Engineers manage overall network infrastructure. Both roles require similar certifications and often work in overlapping industries, but their core responsibilities differ in scope and specialization.

What is a unified communications engineer?

A unified communications engineer creates comprehensive communications systems for companies. This process may involve merging email, phone lines, and voicemail into a single system for internal use. In this role, you determine the needs of your employer, analyzing the use of each communication line. You then collaborate with other engineers to determine how to best integrate the systems together. To streamline the process, you may may need to install new hardware, upgrade current software, and train employees on how to utilize the new system. Other job duties include monitoring the system to ensure it works properly and troubleshooting any issues that arise.

What are the key skills and qualifications needed to thrive as a unified communications engineer, and why are they important?

To thrive as a Unified Communications Engineer, you need a solid background in networking, VoIP technologies, and unified communications platforms, often supported by a degree in information technology or a related field. Familiarity with systems such as Microsoft Teams, Cisco Unified Communications Manager, and relevant certifications like CCNP Collaboration or Microsoft Certified: Teams Administrator Associate is typically required. Strong problem-solving abilities, effective communication, and the ability to work collaboratively are standout soft skills in this role. These skills and qualifications ensure seamless deployment, troubleshooting, and support of integrated communication systems that are vital for modern business operations.

What is a unified communications engineer?

A Unified Communications Engineer is an IT professional responsible for designing, implementing, and maintaining integrated communication systems within an organization. These systems typically include voice, video, messaging, and collaboration platforms, ensuring seamless and secure connectivity for employees. The engineer works with technologies such as VoIP, video conferencing, instant messaging, and unified messaging, often integrating these with existing IT infrastructure. Their goal is to optimize communication processes, troubleshoot issues, and ensure high availability and quality of service. They also stay updated with new technologies to recommend and deploy enhancements.

What are some common challenges faced by unified communications engineers when integrating new communication platforms with existing systems?

Unified Communications Engineers often encounter challenges when integrating new platforms, such as ensuring compatibility with legacy systems, managing security protocols, and minimizing downtime during transitions. Balancing user needs with technical limitations and troubleshooting unexpected interoperability issues are also common. Effective communication with stakeholders and thorough testing are essential to ensure smooth integration and maintain uninterrupted business operations.
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Unified Communications Engineer jobs near you
Infographic showing various Unified Communications Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 22% Hybrid, and 6% Remote job distribution, with an average salary of $110,951 per year, or $53.3 per hour.

Engineer III - Unified Communications

Honorhealth

Phoenix, AZ

Full-time

Posted 4 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

IT Technology and Communications

Shift:

Day

Department:

IT Systems Operations

Monday-Friday, 8:00am-5:00pm

Hybrid

Must reside in Arizona

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff

ESSENTIAL FUNCTIONS
  • Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet.Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfacesMonitor and manage capacity of UC resources environmentsDevelop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base.Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
  • Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments.Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
  • Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
  • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION
  • Bachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline Required
  • Bachelors in Information Technology, Computer Science, or a related discipline Preferred

EXPERIENCE
  • 6 years in support experience of Unified Communications technologies Required
  • 8 years in support experience of Unified Communications technologies Preferred

LICENSE AND CERTIFICATIONS
  • IP Networking, Voice Networking Required
  • Cisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred

We're all in for your career.

What HonorHealth employees say

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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