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Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

Humana

Become a part of our caring community The Lead Unified Communications Engineer is responsible for ... Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR ...

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Unified Communication Administrator information

What are some common challenges faced by Unified Communication Administrators in their daily work?

Unified Communication Administrators often face challenges such as troubleshooting real-time communication issues, managing system upgrades with minimal downtime, and integrating new technologies with existing infrastructure. They regularly balance responding to urgent user requests with long-term system maintenance and security tasks. Close collaboration with IT security teams and end-users is required to ensure secure and seamless communication across the organization. Adapting to rapidly evolving technology standards is also a key part of the role, making continuous learning essential for success.

What is a Unified Communication Administrator job?

A Unified Communication Administrator is responsible for managing and maintaining an organization's communication systems, including voice, video, messaging, and collaboration tools. They ensure seamless integration of communication platforms, troubleshoot issues, and optimize system performance. Their role often involves configuring VoIP solutions, managing unified messaging, and supporting conferencing technologies. Additionally, they implement security measures and provide technical support to users.

What are the key skills and qualifications needed to thrive in the Unified Communication Administrator position, and why are they important?

To thrive as a Unified Communication Administrator, you need a strong background in networking, VoIP systems, and unified communications platforms, often supported by a degree in IT or similar fields. Experience with tools such as Microsoft Teams, Cisco Unified Communications Manager, and industry certifications like CCNA or MCSE is highly valued. Excellent problem-solving skills, attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders are essential soft skills. These competencies ensure the efficient operation and support of complex communication systems critical to organizational collaboration.

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What are the most commonly searched types of Unified Communication Administrator jobs? The most popular types of Unified Communication Administrator jobs are:
What job categories do people searching Unified Communication Administrator jobs look for? The top searched job categories for Unified Communication Administrator jobs are:
Unified Communication Administrator jobs near you
Infographic showing various Unified Communication Administrator job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 11% Full Time, and 86% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Unified Communication Administrator II

Unified Communication Administrator II

Arrivia

Scottsdale, AZ • On-site

Full-time

Posted 17 days ago

Job description

At arrivia, we power the travel industry through innovation. We are a global travel technology powerhouse, dedicated to connecting people to world-class experiences through our proprietary platforms. Travel is at our core, and technology is our engine. We are constantly investing in cutting-edge, cloud-based solutions and automation to ensure our members can explore the world seamlessly. When you join arrivia, you aren't just joining a tech team; you're joining a mission to redefine the global travel journey.
The Role
As a Unified Communications Engineer II, you will be the architect of our connectivity. You will lead the design, optimization, and advanced support of our cloud-based communication ecosystems, with a primary focus on NICE CXone. This is a high-impact role where you will serve as the technical escalation point and engineering leader for our global contact center technologies, including voice, IVR, and complex system integrations.
What You'll Do
  • Architect & Optimize: Design NICE CXone configurations, including sophisticated routing logic, IVR, and seamless call flows.
  • Technical Leadership: Act as the primary escalation point for complex UC and contact center issues, leading root cause analysis across voice, SIP/VoIP, and integrated systems.
  • Drive Innovation: Constantly improve platform performance and scalability to enhance the customer experience.
  • Collaborate: Partner with SaaS vendors to influence platform enhancements and work alongside network, security, and application teams to ensure end-to-end system health.
  • Mentor: Support and guide UC Administrators in troubleshooting and configuration best practices.
  • Execute: Lead technical implementations, including design validation, testing, and deployment under structured change control guidelines.

What You'll Need
  • Required Experience: 5+ years in Unified Communications, contact center engineering, or voice technologies.
  • NICE CXone Mastery: Deep, hands-on experience with NICE CXone is required for this role.
  • IVR Design: Demonstrated experience designing IVR systems and complex routing logic.
  • Technical Depth: A strong understanding of VoIP technologies (SIP, RTP, call routing, QoS).
  • Problem Solving: A proven track record of troubleshooting multi-system, production-impacting issues and managing SaaS vendor escalations.
  • Communication: The ability to bridge the gap between technical requirements and business stakeholders.
  • Additional Skills: Knowledge of CRM integrations (Salesforce/ServiceNow), APIs (REST/PowerShell), and enterprise platforms like Microsoft Teams or Cisco.

Our Core Values
  • Stay Curious - Explore new challenges and make space to learn and grow.
  • Keep it Real - Earn trust through open, honest, and clear communication.
  • Own it - Seek ways to make an impact and take action.
  • Win Together - Create a culture of connection and inclusion where everyone can be their best.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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