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Unified Communication Administrator Jobs (NOW HIRING)

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

... communication solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you ... Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

... communication solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you ... Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

$120 - $175/hr

... communication solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you ... Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral ...

Vacatia

Unified Communications Engineer

Fort Lauderdale, FL · On-site

$110 - $160/hr

... communication solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you ... Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral ...

Judge Group, Inc.

Systems Administrator II

Houston, TX · On-site

$50 - $53.57/hr

Support Cisco Unified Communications Manager (CUCM/Cisco Call Manager). Voicemail Administration ... Administer NICE CXone. * Manage user accounts and profiles. * Support contact center users and ...

UGI

Unified Communications Engineer

Denver, PA

... reliable, high-quality communication services across the organization. Essential Functions ... Administer and support Microsoft Teams and Zoom platforms, including managing user accounts ...

Dell GmbH

$155 - $201/hr

TS/SCI Clearance required) Job summary The Unified Communications Engineer supports Dell Mission ... Administer and support voice, telephony, conferencing, or collaboration platforms * Troubleshoot ...

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Unified Communication Administrator information

What is a unified communication administrator?

A Unified Communication Administrator is responsible for managing and maintaining an organization's communication systems, including voice, video, messaging, and collaboration tools. They ensure seamless integration of communication platforms, troubleshoot issues, and optimize system performance. Their role often involves configuring VoIP solutions, managing unified messaging, and supporting conferencing technologies. Additionally, they implement security measures and provide technical support to users.

What are the key skills and qualifications needed to thrive as a unified communication administrator?

To thrive as a Unified Communication Administrator, you need a strong background in networking, VoIP systems, and unified communications platforms, often supported by a degree in IT or similar fields. Experience with tools such as Microsoft Teams, Cisco Unified Communications Manager, and industry certifications like CCNA or MCSE is highly valued. Excellent problem-solving skills, attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders are essential soft skills. These competencies ensure the efficient operation and support of complex communication systems critical to organizational collaboration.

What are some common challenges faced by unified communication administrators in their daily work?

Unified Communication Administrators often face challenges such as troubleshooting real-time communication issues, managing system upgrades with minimal downtime, and integrating new technologies with existing infrastructure. They regularly balance responding to urgent user requests with long-term system maintenance and security tasks. Close collaboration with IT security teams and end-users is required to ensure secure and seamless communication across the organization. Adapting to rapidly evolving technology standards is also a key part of the role, making continuous learning essential for success.

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What job categories do people searching Unified Communication Administrator jobs look for?

The top searched job categories for Unified Communication Administrator jobs are:

Unified Communication Administrator jobs near you
Infographic showing various Unified Communication Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Unified Communications Engineer

Vacatia

Fort Lauderdale, FL • On-site

Full-time

Re-posted 4 days ago

Job description

Join Vacatia and Build the Future of Enterprise Communications
Location: Fort Lauderdale, FL OR Orlando, FL� Hybrid
About Vacatia
Vacatia is an innovative hospitality company reinventing the vacation ownership experience across discovery, booking, and stay. As our business continues to grow, so does the technology that connects our owners, guests, resort teams, and customer service professionals.
We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud communications ecosystem. This newly created role will be responsible for designing, deploying, administering, and optimizing our enterprise Unified Communications as a Service (UCaaS) platforms while supporting contact center operations across corporate offices, resort properties, and remote employees.
This is an opportunity for a hands-on engineer who enjoys building scalable communications infrastructure, integrating cloud platforms, and delivering reliable voice, video, messaging, and collaboration experiences that directly impact both customers and employees.
Why You'll Love Working at Vacatia
Build Something New
Play a key role in establishing the architecture, standards, and operational foundation for Vacatia's enterprise communications environment.
Lead Our UCaaS Evolution
Help modernize legacy telecommunications while expanding cloud-native communications and collaboration platforms across the business.
Improve Every Customer Interaction
Support the technologies behind thousands of customer conversations every day by improving reliability, routing, automation, and user experience.
Own End-to-End Communications
Take ownership of cloud communications platforms, contact center technologies, integrations, vendor management, licensing, and long-term platform strategy.
Collaborate Across the Business
Work closely with IT, Infrastructure, Salesforce, Customer Experience, Product, Operations, Engineering, and executive leadership to deliver enterprise communication solutions that drive business results.
Your Impact
As Vacatia's UCaaS Engineer, you will serve as the technical owner of our enterprise communications environment, ensuring our cloud voice and collaboration platforms are secure, scalable, highly available, and optimized for exceptional customer and employee experiences.
Unified Communications Administration
  • Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, and future cloud communication technologies.
  • Manage user provisioning, licensing, softphone deployment, device configuration, and communications lifecycle management.
  • Support enterprise collaboration capabilities including voice, video, messaging, conferencing, and mobility.

Call Architecture & Contact Center Design
  • Design and maintain enterprise call flows, IVRs, auto attendants, hunt groups, call queues, routing logic, voicemail, and emergency (E911) configurations.
  • Optimize customer routing strategies to improve service levels and customer experience.
  • Partner with Customer Service and Salesforce teams to enhance agent workflows, Service Cloud Voice capabilities, and contact center performance.

Communications Integrations
  • Integrate UCaaS platforms with Salesforce, CRM systems, help desk platforms, Microsoft 365, Google Workspace, and other enterprise applications.
  • Support API-based integrations and automation initiatives that improve operational efficiency and customer engagement.
  • Collaborate with Product and Engineering teams on future communications innovations.

Network Performance & Voice Reliability
  • Partner with Infrastructure teams to ensure network readiness for voice and video communications through QoS, bandwidth optimization, latency management, and troubleshooting.
  • Monitor communications health, platform performance, SIP connectivity, and voice quality.
  • Support business continuity, disaster recovery planning, and high availability across enterprise communications.

Telecommunications & Vendor Management
  • Manage carrier relationships, SIP trunking, PSTN connectivity, DID inventory, number porting, telecommunications contracts, licensing, and vendor performance.
  • Monitor SLAs, optimize licensing costs, and recommend improvements to reduce operational expenses while increasing reliability.
  • Lead technology lifecycle planning and future communications platform enhancements.

Security & Governance
  • Implement communications security best practices including SIP security, fraud prevention, call recording compliance, access controls, and governance standards.
  • Ensure enterprise voice infrastructure meets organizational security and compliance requirements.

Innovation & Continuous Improvement
  • Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies.
  • Develop standards, documentation, operational procedures, and scalable architecture to support Vacatia's continued growth.
  • Recommend new technologies that improve customer experience, employee productivity, and operational efficiency.

What You Bring
  • 5+ years of experience administering Unified Communications (UCaaS), telecommunications, enterprise voice, or cloud communications environments.
  • Hands-on experience with one or more platforms such as Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, or similar cloud communications solutions.
  • Strong understanding of call routing, IVRs, auto attendants, hunt groups, call queues, SIP trunking, PSTN connectivity, DID management, and enterprise voice architecture.
  • Experience integrating communications platforms with Salesforce, Microsoft 365, Google Workspace, Zendesk, HubSpot, or other enterprise business systems.
  • Solid understanding of networking fundamentals including QoS, DNS, DHCP, VLANs, bandwidth planning, latency, packet loss, and voice quality optimization.
  • Experience provisioning users, managing licensing, hardware deployment, softphones, IP phones, headsets, conference room systems, and enterprise communications devices.
  • Experience managing telecommunications vendors, cloud providers, carrier relationships, licensing, and service level agreements.
  • Knowledge of voice security, communications governance, business continuity, and telecommunications compliance.
  • Strong troubleshooting skills with the ability to diagnose issues across cloud platforms, networking, integrations, and endpoint devices.
  • Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
  • A builder's mindset with a passion for creating scalable systems, operational standards, and long-term communications strategies.

Preferred Qualifications
  • Experience supporting hospitality, travel, healthcare, retail, or other multi-site enterprise organizations.
  • Experience with Amazon Connect, Salesforce Service Cloud Voice, or other CCaaS platforms.
  • Familiarity with AWS networking and cloud infrastructure supporting communications platforms.
  • Experience implementing Voice AI, conversational AI, intelligent IVRs, or automation technologies.
  • Experience integrating workforce management (WFM), quality management, analytics, or reporting platforms.
  • Knowledge of SD-WAN, enterprise networking, distributed communications infrastructure, or session border controllers.
  • Experience with scripting or automation using Python, PowerShell, Node.js, or AWS Lambda.
  • Familiarity with IT service management platforms such as Jira Service Management or ServiceNow.
  • Industry certifications related to UCaaS, CCaaS, Microsoft Teams Voice, RingCentral, AWS, Cisco, or telecommunications.

Join Us
Join Vacatia and help build the communications platforms that power exceptional customer experiences across one of hospitality's most innovative technology organizations. As our Unified Communications (UCaaS) Engineer, you'll own the cloud communications ecosystem that connects our owners, guests, resort teams, contact center agents, and corporate employees. You'll have the opportunity to modernize enterprise communications, influence future technology strategy, and deliver scalable solutions that make a measurable impact across the business.

Apply