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Unified Communication Administrator Jobs (NOW HIRING)

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

... communication solutions that drive business results. Your Impact As Vacatia's UCaaS Engineer, you ... Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral ...

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Unified Communication Administrator information

What are some common challenges faced by unified communication administrators in their daily work?

Unified Communication Administrators often face challenges such as troubleshooting real-time communication issues, managing system upgrades with minimal downtime, and integrating new technologies with existing infrastructure. They regularly balance responding to urgent user requests with long-term system maintenance and security tasks. Close collaboration with IT security teams and end-users is required to ensure secure and seamless communication across the organization. Adapting to rapidly evolving technology standards is also a key part of the role, making continuous learning essential for success.

What is a unified communication administrator?

A Unified Communication Administrator is responsible for managing and maintaining an organization's communication systems, including voice, video, messaging, and collaboration tools. They ensure seamless integration of communication platforms, troubleshoot issues, and optimize system performance. Their role often involves configuring VoIP solutions, managing unified messaging, and supporting conferencing technologies. Additionally, they implement security measures and provide technical support to users.

What are the key skills and qualifications needed to thrive as a unified communication administrator?

To thrive as a Unified Communication Administrator, you need a strong background in networking, VoIP systems, and unified communications platforms, often supported by a degree in IT or similar fields. Experience with tools such as Microsoft Teams, Cisco Unified Communications Manager, and industry certifications like CCNA or MCSE is highly valued. Excellent problem-solving skills, attention to detail, and the ability to communicate clearly with both technical and non-technical stakeholders are essential soft skills. These competencies ensure the efficient operation and support of complex communication systems critical to organizational collaboration.

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Unified Communication Administrator jobs near you
Infographic showing various Unified Communication Administrator job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution.

Cisco Unified Communications Administrator (Top Secret Clearance w/SCI eligibility)

AMERICAN SYSTEMS

Naval Anacost Annex, DC

$140K - $160K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Job description

Join AMERICAN SYSTEMS, an employee-owned federal contractor, is seeking a highly skilled Lead Cisco Unified Communications Manager (CUCM) Administrator to lead the administration, optimization, and modernization of enterprise Cisco unified communications environments supporting mission critical operations in Wahington, DC.

In this role, you will provide technical leadership for complex voice, video, and collaboration systems, ensuring secure, reliable, and high performing communications capabilities across the organization.

This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!


As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

  • Take charge of the design, deployment, and optimization of mission-critical communication systems.
  • Provide strategic guidance to the team, while driving system improvements across a global footprint.
  • Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
  • Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
  • Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
  • Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
  • Develop and enforce UC security policies to ensure compliance with DoD standards.
  • Mentor and guide junior team members, fostering skill development and technical excellence.
  • Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
  • Maintain and update operational documentation, including system architecture diagrams and technical guides.
  • Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

  • Active Top Secret clearance with SCI eligibility
  • Bachelor's degree in Technical Field (additional experience and/or certifications may be considered in lieu of a degree)
  • 8 - 10 years of relevant networking or systems administration experience
  • Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
  • Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
  • Demonstrated knowledge of:
    • Cisco Unified Communications Manager
    • Cisco Unity
    • Voice Gateways
    • Cisco VTC codecs
    • VoIP endpoints
    • Telepresence Management Server
  • Strong understanding of:
    • VoIP protocols, including SIP, H323, and RTP
    • QoS principles
  • Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
  • Experience with at least three of the following:
    • Cisco Meeting Server
    • Cisco Meeting Manager
    • Telepresence Management Suite
    • Cisco Expressways
    • vBrick
    • Vyopta
  • Exceptional leadership, communication, and troubleshooting skills
  • Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $140,000.00/Yr. - USD $160,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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