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Ttec Jobs (NOW HIRING)

TTEC

Senior Trainer

Tempe, AZ · On-site

$60K/yr

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Trainer working onsite in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC ...

TTEC

Production Clerk - Remote in Virginia

Hampton, VA · Remote

$15/hr

At TTEC, youre part of one dynamic, global family thats here to support you every step of the way. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the ...

TTEC

Seasonal Healthcare Trainer

Austin, TX · On-site

$22 - $23/hr

Your potential has a place here with TTEC's award-winning employment experience. As a Seasonal Licensed Healthcare Trainer working remotely in the United States, you'll be a part of bringing humanity ...

TTEC

Transponder Specialist (Irvine, CA)

Irvine, CA

Job Details TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC ...

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Ttec information

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How much do ttec jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ttec in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is TTEC?

TTEC is a global customer experience technology and services company that provides customer support, digital solutions, and business process outsourcing for organizations across various industries. They help companies improve their customer service operations by offering solutions such as call center management, artificial intelligence, automation, and consulting services. TTEC employs customer service representatives, technical support agents, and other professionals to deliver seamless customer experiences through both human and digital channels.

What is the difference between Ttec vs Customer Service Representative?

AspectTtecCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, remote optionsCall centers, retail, remote
Industry UsageCustomer support, tech supportCustomer support, retail, telecom
Common Search/ComparisonYesYes

Both Ttec and Customer Service Representatives typically require similar credentials and work in call centers or remote settings. Ttec is a company that employs customer service reps, often providing training and support for various industries. The main difference is that Ttec refers to the employer or platform, while Customer Service Representative describes the role performed. Understanding this distinction helps job seekers compare opportunities effectively.

How much experience do I need to work at Ttec?

Ttec typically requires candidates to have a high school diploma or equivalent and does not specify a minimum amount of experience for entry-level customer service roles. Prior experience in customer support or call center environments can be beneficial but is not always mandatory. Training is provided to new employees to develop necessary skills and tools used in the job.

What are the key skills and qualifications needed to thrive as a TTEC customer service representative?

To thrive as a TTEC Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency are typically required. Patience, active listening, and a positive attitude help deliver excellent customer experiences and manage challenging interactions. These skills ensure customer satisfaction and support the company's reputation for quality service.

What are some common challenges faced by TTEC customer service representatives, and how can they be managed effectively?

TTEC customer service representatives often encounter high call volumes, complex customer queries, and the need to quickly adapt to new technologies or processes. Managing these challenges effectively involves developing strong communication skills, maintaining a positive attitude, and utilizing available training resources. Additionally, TTEC promotes teamwork and provides support from supervisors, which helps agents handle stressful situations and continuously improve their performance.
More about Ttec jobs
What cities are hiring for Ttec jobs? Cities with the most Ttec job openings:
What states have the most Ttec jobs? States with the most job openings for Ttec jobs include:
What job categories do people searching Ttec jobs look for? The top searched job categories for Ttec jobs are:
Ttec jobs near you
Infographic showing various Ttec job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Temporary. Highlights an 66% Physical, 5% Hybrid, and 29% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.

Presales Solution Architect - Amazon Connect

TTEC Digital

Austin, TX • Remote

$110K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital AWS Practice is seeking a Presales Solution Architect to join our growing AWS Practice. This is a 100% remote role based in North America. 
 
We currently have a need to hire an experienced AWS Presales/Solution Architect to be the technical subject matter expert supporting the development of relationships and opportunities with customers. You will work closely with our customers' C-Level and Technical Executives to define a next generation Customer Experience vision in AWS built on AI then design the technical solutions that will enable the vision. Customers will look to you as the expert to help them achieve their business goals through technology leveraging the power of AWS services. 
 
Your knowledge and experience in Amazon Connect, AWS, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, voice self-service, and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. 
What you'll be doing
  • Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers 
  • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution 
  • Design innovative solutions based on customer needs, requirements, and input that incorporate 
  • Lead technical discovery with customers during the sales cycle 
  • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience 
  • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning 
  • Develop Presentations, Proposals, and Workshops based on customer need 
  • Educate customers, partners, and peers on the value and benefits of AWS 
  • Create Statements of Work that will implement the vision of the customer 
  • Lead Workshops with Customers and Prospects on AWS 
  • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders 
  • Contribute to and leverage TTEC's Solution Frameworks 
  • Provide support for RFP Response 
  • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio 
  • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more 
What skills you will bring:
  • 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) 
  • 3+ years of expertise in Amazon Connect and AWS 
  • 7+ years of experience in information technology or application development 
  • Relevant Certifications or Accreditations in AWS  
  • Ability to think critically and logically articulate technical recommendations into customer business value - both verbally and through compelling presentations and proposals 
  • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences 
  • Experience working with Customers and Partners  
  • Ability to travel up to 30% for Customer and Partner meetings
$110,000 - $150,000 a year
#LI-JF1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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