Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead.We are regularly hiring for this role. You'll contribute to the success of the customer experience and the ...
Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead.We are regularly hiring for this role. You'll contribute to the success of the customer experience and the ...
Company Description About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by ...
Company Description About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by ...
Ttec information
What is TTEC?
TTEC is a global customer experience technology and services company that provides customer support, digital solutions, and business process outsourcing for organizations across various industries. They help companies improve their customer service operations by offering solutions such as call center management, artificial intelligence, automation, and consulting services. TTEC employs customer service representatives, technical support agents, and other professionals to deliver seamless customer experiences through both human and digital channels.
What is the difference between Ttec vs Customer Service Representative?
| Aspect | Ttec | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; training provided | High school diploma; training provided |
| Work Environment | Call centers, remote options | Call centers, retail, remote |
| Industry Usage | Customer support, tech support | Customer support, retail, telecom |
| Common Search/Comparison | Yes | Yes |
Both Ttec and Customer Service Representatives typically require similar credentials and work in call centers or remote settings. Ttec is a company that employs customer service reps, often providing training and support for various industries. The main difference is that Ttec refers to the employer or platform, while Customer Service Representative describes the role performed. Understanding this distinction helps job seekers compare opportunities effectively.
How much experience do I need to work at Ttec?
Ttec typically requires candidates to have a high school diploma or equivalent and does not specify a minimum amount of experience for entry-level customer service roles. Prior experience in customer support or call center environments can be beneficial but is not always mandatory. Training is provided to new employees to develop necessary skills and tools used in the job.
What are the key skills and qualifications needed to thrive as a TTEC customer service representative?
To thrive as a TTEC Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer proficiency are typically required. Patience, active listening, and a positive attitude help deliver excellent customer experiences and manage challenging interactions. These skills ensure customer satisfaction and support the company's reputation for quality service.
What are some common challenges faced by TTEC customer service representatives, and how can they be managed effectively?
TTEC customer service representatives often encounter high call volumes, complex customer queries, and the need to quickly adapt to new technologies or processes. Managing these challenges effectively involves developing strong communication skills, maintaining a positive attitude, and utilizing available training resources. Additionally, TTEC promotes teamwork and provides support from supervisors, which helps agents handle stressful situations and continuously improve their performance.
What are popular job titles related to Ttec jobs in Colorado? For Ttec jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Ttec jobs in Colorado look for? The top searched job categories for Ttec jobs in Colorado are:
- Evening Kaiser Permanente Customer Service Representative
- No Experience Telecommute
- Overnight Capital One Customer Service
- Remote Aspire Customer Service
- Executive Bilingual Spanish Call Center Customer Service Representative
- Concentrix Csr
- Family Dollar Online
- Overnight Pottery Barn Customer Service
- Remote Cibc Customer Service Representative
- Part Time Mandarin Speaking Customer Service Representative
What cities in Colorado are hiring for Ttec jobs? Cities in Colorado with the most Ttec job openings:
$21/hr
Full-time
Medical, PTO
Posted 22 days ago
TTEC rating
5.6
Based on 201 frontline employees who took The Breakroom Quiz
409th of 481 rated business services
Job description
Job Details
Your potential has a place here with TTECs award-winning employment experience. As a Sports Fanatic Customer Service Representative supporting ESPN working onsite in Greenwood Village, CO, youll be a part of bringing humanity to business. #experienceTTEC.
Are you a lifelong basketball fan? Play college intramurals? Maybe you coached high school football or just love perusing sports memorabilia shops? This is your chance to carry your love of sports from the weekend right into your workday! Get involved at the launch of this exclusive and rare opportunity to support customers of ESPN the name people know as leading global sports network where you get to talk and live sports every day. And getting in on the launch of this new service center can also turn your enthusiasm for competition into a fast career growth track.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!
What Youll be Doing
Are you a sports fanatic with a knack for helping others? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Turn your love for sports into a winning career by supporting customers from a vibrant fantasy sports community. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, Youll
- Answer incoming communications from customers talking sports
- Connect and resolve issues with customers of ESPN
What You Bring to the Role
- 1 year or more of related customer service experience in retail, banking, contact center, customer electronics, sports or recreational activies or similar fields
- Strong interpersonal skills developed through service industry experience
- Great written communication skills including grammar and spelling
- An unwavering love for sports whether it's playing, watching, or coaching, you know every match, play, and highlight
- Ability to engage professionally and effectively with the fantasy sports community, teammates, and leaders
- Tech-savvy with a flair for fantasy sports you can navigate the online world with ease, making you the perfect fit to support our vibrant fantasy sports community
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged and where your love for sports is celebrated
- Sports-inspired breakroom filled with game-day vibes, team memorabilia, and a cozy spot to relax and catch up on the latest scores
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $21 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to Team Lead.We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division Greenwood Village, CO Job Requisition 04D9BApply now Save job Saved
About TTEC
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
10,000+ Employees
Headquarters location
Englewood, CO, US
Year founded
1982