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Trust Safety Associate Jobs (NOW HIRING)

ZipRecruiter

Trust & Safety Associate

Phoenix, AZ · On-site +1

$21/hr

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is ...

ZipRecruiter

Trust & Safety Associate

Phoenix, AZ · On-site +1

$21/hr

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is ...

ZipRecruiter

Trust & Safety Associate

Phoenix, AZ

$21/hr

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is ...

ZipRecruiter

Trust & Safety Associate

Phoenix, AZ · On-site +1

$21/hr

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is ...

Accenture

Trust & Safety New Associate

Mountain View, CA · On-site

$30.50/hr

The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an ...

Instacart

Trust & Safety Manager, Critical Response

OR · Remote

As the Critical Response Manager, you will lead a team of specialists and associates responsible ... Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more ...

Instacart

Trust & Safety Manager, Critical Response

As the Critical Response Manager, you will lead a team of specialists and associates responsible ... Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more ...

Peerspace

Associate Investigator, Trust and Safety

$26/hr

As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...

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How much do trust safety associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for trust safety associate in the United States is $26.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Trust & Safety Associate, and why are they important?

To thrive as a Trust & Safety Associate, you need strong analytical abilities, attention to detail, and a background in areas like risk management, compliance, or online content moderation. Familiarity with case management systems, content moderation tools, and sometimes certifications like CIPP (Certified Information Privacy Professional) are often required. Excellent judgment, communication skills, and resilience under pressure help you navigate sensitive situations and make fair decisions. These skills ensure safe online environments, uphold platform integrity, and protect both users and the company from harm.

What are some common challenges faced by Trust & Safety Associates, and how can they effectively manage them?

Trust & Safety Associates often encounter challenging situations such as identifying and responding to harmful content, managing high volumes of incident reports, and making fast, accurate decisions under pressure. To effectively manage these challenges, Associates benefit from strong analytical skills, resilience, and a thorough understanding of platform policies. Collaboration with legal, engineering, and customer support teams is key, as is ongoing training to stay current with emerging online safety issues and best practices. A supportive team environment and regular debriefs also help Associates process difficult cases and maintain well-being.

What are Trust & Safety Associates?

Trust & Safety Associates are professionals responsible for maintaining the safety, security, and integrity of online platforms. They monitor user content, enforce community guidelines, investigate reports of abuse or policy violations, and help prevent harmful behavior such as scams, harassment, or the spread of misinformation. Their work ensures that users have a safe and positive experience on digital platforms. Trust & Safety Associates often collaborate with legal, product, and engineering teams to improve policies and tools that protect users.

What is the difference between Trust Safety Associate vs Content Moderator?

AspectTrust Safety AssociateContent Moderator
ResponsibilitiesDeveloping policies, reviewing reports, ensuring platform safetyMonitoring and removing inappropriate content
Required SkillsAnalytical skills, policy knowledge, communicationAttention to detail, content review skills
Work EnvironmentOffice or remote, collaborative teamsRemote or on-site, fast-paced
Industry UsageTech companies, social media platformsSocial media, online platforms

While both roles focus on maintaining platform safety, Trust Safety Associates typically handle policy development and complex reviews, whereas Content Moderators focus on real-time content monitoring and removal. Trust Safety Associates often work on broader safety initiatives, making their role more strategic, while Content Moderators are more operational, directly managing user-generated content.

More about Trust Safety Associate jobs
What cities are hiring for Trust Safety Associate jobs? Cities with the most Trust Safety Associate job openings:
What are the most commonly searched types of Trust Safety jobs? The most popular types of Trust Safety jobs are:
What states have the most Trust Safety Associate jobs? States with the most job openings for Trust Safety Associate jobs include:
What job categories do people searching Trust Safety Associate jobs look for? The top searched job categories for Trust Safety Associate jobs are:
Trust Safety Associate jobs near you
Infographic showing various Trust Safety Associate job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,467 per year, or $26.2 per hour.
Trust & Safety Associate

Trust & Safety Associate

ZipRecruiter

Phoenix, AZ • On-site, Remote

$21/hr

Full-time

Posted 21 days ago

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

As a Trust & Safety Associate, you are on the front lines of protecting our users. You'll be a critical part of the team that ensures every job on ZipRecruiter is legitimate and every employer is verified. Your work directly impacts the safety and success of millions of job seekers, safeguarding them from fraud and helping us fulfill our mission. If you are a detail-oriented investigator with a passion for doing the right thing, this role is for you.

The target start date for this role is 6/15/2026.

Responsibilities:

  • Protect Our Users: Investigate potential fraud, account takeovers, and policy violations to maintain a safe and reliable platform.
  • Verify and Validate: Proactively connect with new employers via phone (inbound and outbound) and email to verify their accounts, ensuring a high-quality experience from the start.
  • Uphold Quality Standards: Meticulously review job advertisements to ensure they comply with our guidelines and protect the integrity of the job seeker experience.
  • Stay Ahead of Threats: Analyze and identify emerging scam trends, collaborating with the team to adapt and evolve our prevention strategies.
  • Drive Improvement: Help refine and optimize our safety protocols and validation procedures, making our team more effective and efficient.
  • Serve as an Expert: Provide interdepartmental support on account validation and act as a point of contact for user-reported concerns, handling sensitive issues with empathy and professionalism.

Qualifications:

  • High school diploma or GED.
  • 1-2 years of experience in a customer service, support, or client-facing role.
  • Ability to attend mandatory in-office training sessions in our Phoenix, AZ office.
  • 1-2 years of experience in fraud detection, compliance, content moderation, or a similar Trust & Safety role.
  • A sharp eye for detail and a passion for investigation and problem-solving.
  • Excellent time management and organizational skills; you can handle multiple complex tasks without missing a beat.
  • A collaborative and positive mindset with a strong commitment to team success.
  • Exceptional communication skills, with an ability to build rapport with customers and colleagues.
  • A growth mindset with an eagerness to learn, listen patiently, and implement feedback.
  • Proficiency with MS Office Suite (Word, Excel) or Google Workspace.

As part of our team you'll enjoy:

  • Competitive salary
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan

The US base pay for this full-time position is $21.00/hr USD.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

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About ZipRecruiter

Sourced by ZipRecruiter

What started as a way to help small businesses find great candidates has grown into a leading online employment marketplace that connects millions of job seekers with companies of all sizes. Our sophisticated Al-matching technology is at the core of everything we do-and by analyzing billions of user interactions, it's always getting smarter. It improves the job search experience for millions of people every month and helps businesses of all sizes find and hire the right candidates quickly. We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch them to hiring managers at top companies, and deliver status updates along the way. We make it easier for people to find work We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, * email, and #1 rated job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

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