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Trust Safety Associate Jobs (NOW HIRING)

Artsy, Inc

Trust and Safety Associate

New York, NY · On-site

$58K - $70K/yr

We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art. Trust & Safety is on the ...

Accenture

Trust & Safety New Associate

Mountain View, CA · On-site

$33.60/hr

The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an ...

Accenture

Trust & Safety New Associate

Mountain View, CA · On-site

$33.60/hr

The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an ...

Peerspace

Associate Investigator, Trust and Safety

$26/hr

As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for investigating ...

Westrock

Safety Rotational Associate

Atlanta, GA · On-site

Safety Rotational Associate 2026 Opportunity summary: As a Safety Associate, you are responsible ... trust, candor, and respect for others. Works through conflict constructively * Problem-Solving:

Perdue Farms

Safety Manager

Perry, GA

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Cromwell, KY · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Cromwell, KY · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Perry, GA · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Perry, GA · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Perry, GA · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Cromwell, KY · On-site

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

Perdue Farms

Safety Manager

Cromwell, KY

... trusted safety expert, you will help turn proactive safety, health, and security practices into real operational results, ensuring a safe, secure, and high performing workplace for all associates.

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Trust Safety Associate information

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$14

$26

$45

How much do trust safety associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for trust safety associate in the United States is $26.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $33.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by trust safety associates, and how can they effectively manage them?

Trust & Safety Associates often encounter challenging situations such as identifying and responding to harmful content, managing high volumes of incident reports, and making fast, accurate decisions under pressure. To effectively manage these challenges, Associates benefit from strong analytical skills, resilience, and a thorough understanding of platform policies. Collaboration with legal, engineering, and customer support teams is key, as is ongoing training to stay current with emerging online safety issues and best practices. A supportive team environment and regular debriefs also help Associates process difficult cases and maintain well-being.

What is the difference between Trust Safety Associate vs Content Moderator?

AspectTrust Safety AssociateContent Moderator
ResponsibilitiesDeveloping policies, reviewing reports, ensuring platform safetyMonitoring and removing inappropriate content
Required SkillsAnalytical skills, policy knowledge, communicationAttention to detail, content review skills
Work EnvironmentOffice or remote, collaborative teamsRemote or on-site, fast-paced
Industry UsageTech companies, social media platformsSocial media, online platforms

While both roles focus on maintaining platform safety, Trust Safety Associates typically handle policy development and complex reviews, whereas Content Moderators focus on real-time content monitoring and removal. Trust Safety Associates often work on broader safety initiatives, making their role more strategic, while Content Moderators are more operational, directly managing user-generated content.

What are the key skills and qualifications needed to thrive as a trust safety associate, and why are they important?

To thrive as a Trust & Safety Associate, you need strong analytical abilities, attention to detail, and a background in areas like risk management, compliance, or online content moderation. Familiarity with case management systems, content moderation tools, and sometimes certifications like CIPP (Certified Information Privacy Professional) are often required. Excellent judgment, communication skills, and resilience under pressure help you navigate sensitive situations and make fair decisions. These skills ensure safe online environments, uphold platform integrity, and protect both users and the company from harm.

What is a trust safety associate?

Trust & Safety Associates are professionals responsible for maintaining the safety, security, and integrity of online platforms. They monitor user content, enforce community guidelines, investigate reports of abuse or policy violations, and help prevent harmful behavior such as scams, harassment, or the spread of misinformation. Their work ensures that users have a safe and positive experience on digital platforms. Trust & Safety Associates often collaborate with legal, product, and engineering teams to improve policies and tools that protect users.
More about Trust Safety Associate jobs
What cities are hiring for Trust Safety Associate jobs? Cities with the most Trust Safety Associate job openings:
What are the most commonly searched types of Trust Safety jobs? The most popular types of Trust Safety jobs are:
What states have the most Trust Safety Associate jobs? States with the most job openings for Trust Safety Associate jobs include:
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Trust Safety Associate jobs near you
Infographic showing various Trust Safety Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,467 per year, or $26.2 per hour.

Trust and Safety Associate

Artsy, Inc

New York, NY • On-site

$58K - $70K/yr

Full-time

Medical, Dental, Retirement

Posted 6 days ago

Job description

Artsy and Artnet's Trust & Safety team sits at the intersection of risk, operations, and commerce. We're a small, high-ownership team, and what we protect matters to the business and to every person who buys or sells on our platforms.
We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art.
Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers. In this role, you will be responsible for maintaining the integrity of the business by helping resolve post-sale disputes, investigating suspicious incidents, preventing fraud, and completing Know Your Customer/Anti-Money Laundering (KYC/AML) due diligence on our users.
This role will also get the chance to help shape and enforce the policies that keep our platforms safe while maintaining a joyful buying experience for our collectors.
What you'll do:
  • Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
  • Perform KYC and AML verifications for users
  • Monitor transaction and auction activities to identify and address potential fraud
  • Address user issues related to security incidents, unauthorized activities, and other suspicious events
  • Resolve chargebacks by speaking with our users, gathering and formalizing evidence for submission
  • Follow up with sellers to resolve failed or unpaid subscription charges
  • Collaborate with internal teams on the development and enforcement of our Trust & Safety policies
  • Drive Trust & Safety initiatives across the business

This role is a fit for you if you bring:
  • 2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace setting
  • Demonstrated abilities in time management, prioritization, and attention to detail
  • Strong critical thinking and problem-solving skills
  • Strong communication and mediation abilities

Desired:
  • Experience in fraud, investigations or policy compliance

This role is unlikely to be a good match for you if...
  • You prefer a highly structured, repetitive routine. This role shifts priorities daily based on what comes in
  • Ambiguous, gray-area situations make you uncomfortable rather than curious

What success looks like in your first 3-6 months:
  • You manage the full range of post-sale disputes and chargebacks, including authenticity claims, damage, description inaccuracies, from first contact through resolution
  • You're fully ramped on KYC/AML verification and can triage incoming fraud and security alerts (account takeovers, unauthorized activity, suspicious messages)
  • You've built working relationships with the internal teams you rely on for escalations, and know when to loop them in versus handle something yourself
  • You've developed a solid instinct for spotting red flags in transactions and auction activity, and know when to flag something for review
  • You bring a critical eye to how the team operates and aren't afraid to speak up when something could work better

We know no one is a perfect match on paper, so if you're passionate about this role, please apply! We're excited to learn how your skills, experiences, and insights could make a difference.
Please Note: We can only accept applications from those eligible to live and work in NYC or London. We are unable to sponsor visas for this position. This is a hybrid role with office attendance required 3 days/week.
How we will Evaluate your Skills:
Our standard interview process looks like:
  1. Talent Acquisition Interview
  2. Work Exercise and Hiring Manager Interview
  3. Team Interview with Close Collaborators (focused on the core skills for the role and our values)
  4. Final Interview with Leadership

What We Offer:
  • Opportunity to reimagine the art industry while working with a talented, diverse, international team.
  • Competitive salary and equity
  • Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
  • We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
  • Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
  • Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
  • Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

The salary range for this role is $58,000 -$70,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.
All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our "What We Offer" above for more detail, or speak to our Talent Acquisition Team to learn more!
Artsy and Artnet Values
Artsy has five core values that will inform your experience at Artsy.
For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.
Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.
Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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