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Director Trust Safety Jobs (NOW HIRING)

Furnished Finder

Director, Trust & Safety

Austin, TX · On-site

Director, Trust & Safety Location: Austin, TX | Hybrid About Furnished Finder: Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters ...

Furnished Finder

Director, Trust & Safety

Austin, TX · On-site

Director, Trust & Safety Location: Austin, TX | Hybrid About Furnished Finder: Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters ...

Depop US, Inc.

Trust & Safety Director

Manhattan, NY · On-site

$180 - $280/hr

The Trust and Safety team at Depop supports our community through both direct support interactions as well as building scalable solutions to keep our users safe. To support our company‑wide efforts ...

Etsy

Trust & Safety Director

New York, NY · On-site

$188K - $220K/yr

The Director of Trust and Safety will continue to develop a high performing team who lead change throughout the organisation. We value people who can think strategically using macro-level insights ...

Depop

Trust & Safety Director

Brooklyn, NY · On-site +1

$188K - $220K/yr

The Director of Trust and Safety will continue to develop a high performing team who lead change throughout the organisation. We value people who can think strategically using macro-level insights ...

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How much do director trust safety jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director trust safety in the United States is $112,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a director of trust and safety do?

A Director of Trust and Safety oversees the policies and teams responsible for ensuring user safety, privacy, and compliance on a platform or within a company. This role involves developing and enforcing guidelines to prevent harmful content, fraud, abuse, or other risks. Directors of Trust and Safety collaborate with product, legal, and engineering teams to create safe online environments and respond to emerging threats. They also analyze data and trends to improve safety strategies and communicate with stakeholders about trust and safety initiatives.

What are the key skills and qualifications needed to thrive as a director of trust and safety?

To thrive as a Director of Trust and Safety, you need deep expertise in risk management, policy development, and regulatory compliance, often backed by a relevant degree and experience in online safety or content moderation. Familiarity with trust and safety platforms, data analysis tools, and legal frameworks such as GDPR or COPPA is typically required. Exceptional leadership, crisis management, and cross-functional communication skills help drive effective teams and stakeholder alignment. These capabilities are crucial for creating safe digital environments and managing emerging risks at scale.

How does a director of trust and safety collaborate with other departments to address emerging risks?

A Director of Trust & Safety regularly partners with teams like Legal, Product, Engineering, and Customer Support to proactively identify and mitigate risks related to user safety and platform integrity. This collaboration ensures policies are practical, enforceable, and aligned with broader company goals. Directors often lead cross-functional meetings, coordinate incident response, and work closely with data analysts to monitor trends, enabling a rapid response to new threats or policy challenges.

What is the difference between Director Trust Safety vs Trust and Safety Manager?

AspectDirector Trust SafetyTrust and Safety Manager
ResponsibilitiesOversees trust safety strategies, policy development, and team leadershipImplements trust safety policies, monitors compliance, and manages day-to-day operations
Required CredentialsTypically requires extensive experience in trust safety, leadership, and relevant certificationsRequires experience in trust safety, risk management, and related certifications
Work EnvironmentStrategic, leadership-focused, often in corporate or tech settingsOperational, team-oriented, often in tech or online platform environments

The main difference is that the Director Trust Safety focuses on strategic leadership and policy development, while the Trust and Safety Manager handles daily operations and policy implementation. Both roles require relevant experience and certifications, but the director role involves higher-level oversight and strategic planning.

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Director Trust Safety jobs near you
Infographic showing various Director Trust Safety job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $112,906 per year, or $54.3 per hour.

Director, Trust & Safety

Austin, TX • On-site

Furnished Finder
Real Estate • 11 - 50 employees
Learn more about Furnished Finderexternal

Full-time

Posted 12 days ago

Job description

Director, Trust & Safety
Location: Austin, TX | Hybrid
About Furnished Finder:
Furnished Finder is the leading two-sided marketplace for monthly furnished rentals, connecting landlords with renters seeking stays of 30 days or more. Our diverse tenant base includes traveling medical professionals, corporate contractors, digital nomads, relocating families, academics, and more. With a growing network of 300,000+ listings and over 240,000 landlords nationwide, Furnished Finder helps renters find real homes in real communities-without booking fees or hidden costs.
In 2025, Newsweek named Furnished Finder one of America's Best Online Platforms, ranking us #1 in the Real Estate category. Founded in 2014, we continue to redefine flexible housing for the modern renter.
Why Join Us
When you join Furnished Finder, you're joining a leadership team with 70+ years of combined experience across real estate and travel. As we enter our next phase of growth, we're looking for curious, motivated self-starters who are excited to learn, build, and grow alongside an industry-leading team. With roles based in Austin, TX (our HQ) and remote opportunities available, we're growing quickly-and we'd love to meet you.
Job Overview:
Furnished Finder is looking for an experienced Director of Trust & Safety to lead the strategy, operations, and continued evolution of Trust & Safety across one of the nation's fastest-growing online rental marketplaces.
Reporting directly to the Chief Operating Officer, you will own the performance and strategic direction of our Trust & Safety function, leading initiatives across fraud prevention, identity verification, investigations, moderation, marketplace integrity, and operational excellence.
Success in this role requires a leader who can balance operational execution with strategic thinking. You'll partner closely with Product, Engineering, Data, Customer Experience, Legal, and Executive Leadership to proactively identify emerging risks, influence product priorities, and implement scalable solutions that strengthen trust across our marketplace.
This is an opportunity to shape the future of Trust & Safety at Furnished Finder by leveraging automation, AI-enabled capabilities, data-driven decision making, and cross-functional collaboration to build a safer, more trusted experience for both property owners and renters.
Responsibilities:
Own and Improve Trust & Safety Outcomes
  • Define and continuously improve the metrics that measure Trust & Safety effectiveness, platform integrity, fraud prevention, operational performance, and user trust.
  • Develop executive reporting and translate marketplace threats, trust-related costs, and operational insights into clear business priorities and investment or margin accretive recommendations.
  • Establish annual and quarterly objectives aligned to measurable improvements in platform integrity, fraud prevention effectiveness, and operational efficiency
Scale the Trust & Safety Operating Model
  • Design and scale the Trust & Safety operating model, including organizational structure, talent strategy, workflows, tooling, automation, and data capabilities required to support a growing marketplace.
  • Develop the long-term Trust & Safety roadmap, balancing operational needs with strategic investments in product, technology, and process improvements.
  • Establish performance standards, operating procedures, quality frameworks, and accountability mechanisms that drive consistent decision-making and continuous improvement
  • Own the vision, strategy, and roadmap for Trust & Safety at Furnished Finder.
  • Define long-term priorities that improve marketplace integrity while supporting business growth.
  • Develop executive reporting and KPIs that provide visibility into fraud trends, operational performance, and platform health.
  • Translate emerging risks into actionable recommendations for Executive Leadership.
Product, Data & Technology Partnership
  • Partner with Product, Engineering, and Data to prioritize and deliver solutions that improve fraud prevention, identity verification, moderation, automation, and marketplace integrity.
  • Define business requirements and success metrics for Trust & Safety tooling, AI-enabled capabilities, and detection systems, ensuring investments deliver measurable business outcomes.
  • Evaluate and manage strategic technology vendor relationships supporting Trust & Safety operations.
Lead Trust & Safety Operations
  • Lead the teams responsible for investigations, fraud prevention, identity verification, moderation, and Trust & Safety operations.
  • Serve as internal connector for high-severity Trust & Safety incidents, communicating cross functionally with Operations/Engineering/Legal and Marketing and ensuring learnings from investigations directly inform product, policy, and operational improvements.
  • Partner with Legal to develop, maintain, and operationalize Trust & Safety policies while ensuring compliance with applicable regulatory and law enforcement requirements.

Qualifications:
  • 7+ years of progressive experience in Trust & Safety, Fraud Prevention, Risk Management, Marketplace Integrity, or a related field.
  • 5+ years of people leadership experience, including managing managers and/or senior individual contributors.
  • Demonstrated success leading Trust & Safety, fraud prevention, investigations, moderation, or marketplace integrity programs.
  • Strong product, systems, and analytical mindset with the ability to translate operational challenges into scalable solutions and influence cross-functional priorities.
  • Experience defining KPIs, measuring outcomes, and communicating performance to executive stakeholders.
  • Experience partnering with Product, Engineering, Data, and Legal teams to deliver measurable business outcomes.
  • Experience operating within a high-growth marketplace, platform business, or consumer internet company.
  • Experience influencing executive stakeholders and cross-functional product roadmaps.
  • Experience leading organizational change within a high-growth technology company.
  • Experience using data to prioritize investments and measure business impact.

Preferred Qualifications:
  • Experience in peer-to-peer marketplaces, rental platforms, fintech, or other trust-sensitive environments.
  • Experience with identity verification, behavioral analytics, and fraud prevention solutions (e.g., Jumio, LexisNexis, TransUnion, IPQS).
  • Experience implementing automation, AI-enabled workflows, or machine learning solutions within Trust & Safety operations.
Tools & Systems
  • Case Management & Customer Support Platforms (e.g., Zendesk)
  • Data & Analytics Platforms (e.g., Snowflake)
  • Trust & Safety & Moderation Tools (e.g., Stream)
  • Identity Verification & Fraud Prevention Solutions (e.g., Jumio, LexisNexis, TransUnion, IPQS)
  • Product Development & Collaboration Tools (e.g., Jira, Confluence, Slack)
Why this Role Matters:
Trust is at the heart of every marketplace. Every decision made by the Trust & Safety team helps protect hundreds of thousands of property owners and renters while enabling the continued growth of our platform.
As Director of Trust & Safety, you'll have the opportunity to shape how we prevent fraud, improve user confidence, and build scalable systems that support the next generation of Furnished Finder.
Furnished Finder is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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