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Trust Safety Manager Jobs (NOW HIRING)

Instacart

Trust & Safety Manager, Critical Response

As the Critical Response Manager, you will lead a team of specialists and associates responsible ... Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more ...

Instacart

Trust & Safety Manager, Critical Response

OR · Remote

As the Critical Response Manager, you will lead a team of specialists and associates responsible ... Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more ...

Artsy, Inc

Trust & Safety, Senior Manager

New York, NY · On-site

As a Senior Manager in Trust & Safety, you'll be a critical line of defense and a driver of operational excellence. The cases you resolve across fraud, disputes, and chargebacks are what make it ...

Artsy

Trust & Safety, Senior Manager

Manhattan, NY

As a Senior Manager in Trust & Safety, you'll be a critical line of defense and a driver of operational excellence. The cases you resolve across fraud, disputes, and chargebacks are what make it ...

Suno

Engineering Manager, Trust & Safety

San Francisco, CA · On-site

$250K - $280K/yr

About the Role Suno is hiring an Engineering Manager, Trust & Safety , to lead the team responsible for protecting our platform and users from abuse, fraud, and harmful content. You'll build and grow ...

Replit

Trust & Safety Specialist

Foster City, CA · On-site

$85K - $115K/yr

As a Trust & Safety Specialist at Replit, you'll own customer-facing workflows that handle ... and manages platform integrity at scale. You'll operate as both an operator and systems builder.

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Trust Safety Manager information

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$37K

$86K

$136.5K

How much do trust safety manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for trust safety manager in the United States is $85,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Trust Safety Managers in large technology companies or financial institutions can earn salaries around $300,000 annually, especially with extensive experience, leadership responsibilities, and specialized skills in risk management, compliance, and security tools. High-level executive roles such as Chief Trust Officers or Directors in trust and safety departments may also reach or exceed this compensation level.

What is the difference between Trust Safety Manager vs Content Moderator?

AspectTrust Safety ManagerContent Moderator
CredentialsExperience in safety policies, risk management, and sometimes certifications in online safety or complianceBasic understanding of platform policies; often no formal certifications required
Work EnvironmentStrategic, policy development, team oversight, and incident responseMonitoring and reviewing user-generated content in real-time or batch
Employer & IndustryTech companies, social media platforms, online marketplacesSocial media, gaming, online platforms, and community sites

The Trust Safety Manager focuses on developing safety policies, managing risks, and overseeing safety teams, while Content Moderators primarily review and remove inappropriate content. Both roles are essential for maintaining platform integrity but differ in scope, responsibilities, and required expertise.

Is a trust and safety associate a good career?

A trust and safety associate role involves monitoring online platforms for policy violations, managing user reports, and ensuring a safe environment. It can be a good career for those interested in online safety, with opportunities for advancement into management or specialized compliance roles, often requiring strong communication and analytical skills. The field is growing as digital platforms prioritize safety and content moderation.

What does a trust and safety manager do?

A trust and safety manager oversees policies and procedures to ensure online platforms are safe, secure, and trustworthy. They monitor user activity, investigate reports of abuse or violations, and implement measures to prevent harmful behavior, often using tools like moderation software and data analysis. This role requires strong communication skills and knowledge of community standards and legal compliance.

What is the highest paid safety job?

The highest paid safety jobs are often executive-level roles such as Chief Safety Officer or Director of Safety, with salaries exceeding $150,000 annually. These positions typically require extensive experience, leadership skills, and certifications like CSP or CIH, and they oversee safety policies across large organizations or industries.
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Trust Safety Manager jobs near you
Infographic showing various Trust Safety Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $85,971 per year, or $41.3 per hour.

Manager, Trust & Safety

Fanatics Collectibles

New York, NY • On-site

Full-time

Posted 23 days ago

Job description

About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we're a nimble, ambitious team building products from the ground up.
If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
Role Summary
The Manager, Trust & Safety is responsible for leading frontline Trust & Safety operations, ensuring high-quality investigations, consistent policy enforcement, and efficient resolution of fraud and abuse cases. This role translates strategic direction from leadership into operational execution, managing daily workflows while driving performance against SLAs, quality standards, and risk mitigation goals. As a critical bridge between strategy and execution, this leader will oversee a team of Trust & Safety Associates, optimize operational processes, and serve as an escalation point for complex and high-risk cases. The role requires strong analytical judgment, operational rigor, and cross-functional collaboration to protect marketplace integrity and customer trust at scale. This is a remote position. #LI-Remote
Key Responsibilities
  • Lead and manage a team of Trust & Safety Associates handling fraud, abuse, and policy enforcement cases
  • Oversee daily case queues, ensuring SLA adherence, quality standards, and timely resolution
  • Coach, develop, and performance-manage team members to drive high performance and career growth
  • Translate strategic priorities into clear workflows, SOPs, and execution plans
  • Monitor and report on KPIs including resolution time, accuracy, backlog, and fraud loss mitigation
  • Identify operational bottlenecks and implement process improvements to increase efficiency and scale
  • Act as the escalation point for complex or high-risk (P0/P1) investigations and enforcement decisions
  • Ensure consistent, fair, and defensible application of Trust & Safety policies across all cases
  • Partner cross-functionally with Legal, Finance, CX, Product, and Engineering on escalations and tooling needs
  • Identify fraud trends, policy gaps, and tooling limitations, providing actionable insights to leadership

Qualifications
  • Bachelor's degree in Business, Criminal Justice, Cybersecurity, or a related field; equivalent experience considered
  • 5-7+ years of experience in Trust & Safety, fraud operations, risk management, or a related domain
  • 2+ years of people management experience leading frontline operations or investigation teams
  • Strong understanding of fraud detection, abuse patterns, and marketplace risk dynamics in e-commerce or digital platforms
  • Experience managing SLAs, KPIs, and operational performance in high-volume environments
  • Proven ability to develop SOPs, improve workflows, and scale operational processes
  • Strong analytical and decision-making skills with the ability to handle ambiguity and high-risk scenarios
  • Experience partnering with cross-functional teams including Legal, Product, Engineering, and Customer Experience
  • Familiarity with Trust & Safety tools, case management systems, and fraud detection technologies
  • Excellent communication, coaching, and stakeholder management skills in a fast-paced, high-growth environment

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
Salary Range
$85,000-$110,000 USD
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