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Director Trust Safety Jobs (NOW HIRING)

Neighbor

Trust & Safety Specialist

Lehi, UT · On-site

As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team ... year of direct customer service or customer resolution experience * Ability to work without ...

Neighbor

Trust & Safety Specialist

Lehi, UT

As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team ... year of direct customer service or customer resolution experience * Ability to work without ...

Neighbor

Trust & Safety Specialist

Lehi, UT

As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team ... year of direct customer service or customer resolution experience * Ability to work without ...

Neighbor

Trust & Safety Specialist

Lehi, UT · On-site

As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team ... year of direct customer service or customer resolution experience * Ability to work without ...

ClassDojo, Inc

$102 - $150/hr

About the role We're hiring a Trust & Safety Lead to handle the most sensitive issues coming from ... Once you click apply, you will be directed to our career website (if you are not on there already ...

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$25K

$112.9K

$169K

How much do director trust safety jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director trust safety in the United States is $112,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a director of trust and safety do?

A Director of Trust and Safety oversees the policies and teams responsible for ensuring user safety, privacy, and compliance on a platform or within a company. This role involves developing and enforcing guidelines to prevent harmful content, fraud, abuse, or other risks. Directors of Trust and Safety collaborate with product, legal, and engineering teams to create safe online environments and respond to emerging threats. They also analyze data and trends to improve safety strategies and communicate with stakeholders about trust and safety initiatives.

What are the key skills and qualifications needed to thrive as a director of trust and safety?

To thrive as a Director of Trust and Safety, you need deep expertise in risk management, policy development, and regulatory compliance, often backed by a relevant degree and experience in online safety or content moderation. Familiarity with trust and safety platforms, data analysis tools, and legal frameworks such as GDPR or COPPA is typically required. Exceptional leadership, crisis management, and cross-functional communication skills help drive effective teams and stakeholder alignment. These capabilities are crucial for creating safe digital environments and managing emerging risks at scale.

How does a director of trust and safety collaborate with other departments to address emerging risks?

A Director of Trust & Safety regularly partners with teams like Legal, Product, Engineering, and Customer Support to proactively identify and mitigate risks related to user safety and platform integrity. This collaboration ensures policies are practical, enforceable, and aligned with broader company goals. Directors often lead cross-functional meetings, coordinate incident response, and work closely with data analysts to monitor trends, enabling a rapid response to new threats or policy challenges.

What is the difference between Director Trust Safety vs Trust and Safety Manager?

AspectDirector Trust SafetyTrust and Safety Manager
ResponsibilitiesOversees trust safety strategies, policy development, and team leadershipImplements trust safety policies, monitors compliance, and manages day-to-day operations
Required CredentialsTypically requires extensive experience in trust safety, leadership, and relevant certificationsRequires experience in trust safety, risk management, and related certifications
Work EnvironmentStrategic, leadership-focused, often in corporate or tech settingsOperational, team-oriented, often in tech or online platform environments

The main difference is that the Director Trust Safety focuses on strategic leadership and policy development, while the Trust and Safety Manager handles daily operations and policy implementation. Both roles require relevant experience and certifications, but the director role involves higher-level oversight and strategic planning.

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Director Trust Safety jobs near you
Infographic showing various Director Trust Safety job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $112,906 per year, or $54.3 per hour.

Trust & Safety Specialist

24 Seven Talent

Bentonville, AR • On-site

$29/hr

Contractor

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

1 week ago Be among the first 25 applicants Direct message the job poster from 24 Seven Talent Manager, Talent Solutions | 24 Seven Talent $29/hr + benefits on W2 Onsite in Bentonville, AR. 12+ month contract with likely extension/conversion Position Description Our client is a major discount department and grocery store! They are seeking an engaged and excited associate to support their growing team. The Trust and Safety Operations support agent will support the company's incident review process.

The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve. Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.

Essential Functions:

Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met. Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace. Review new or flagged products with daily reporting of rule inaccuracy. Execute best-practice standards and report trends or behaviors requiring escalation. Completes work assignments and priorities by using policies, data, and resources. Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise. Solutions will be grounded in data and metrics that drive the business.

Responsibilities:

Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts. Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently. Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues.

Document these details in our systems. Leverage this information to make determination on restricting driver/customer access to the platform. Analyze GPS and timestamp data to understand timeline of events. Understand Trust and Safety and store operational processes with guidance from the team. Address feedback provided by drivers on current operations, processes, and the driver app. Route them to the appropriate team for further handling when needed.

Support continuous process improvement by identifying opportunity areas and providing suggestions. Assist with ad-hoc process documentation and other technical writing. Become adept with various internal systems.

Qualifications:

2+ years in claims support, safety support, customer service, or investigations type role. Degree in business, communications, or liberal arts. Problem solving/analytical skills Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations. Strong computer, technology, email, and time management skills. Interested? Apply today! Seniority level Associate Employment type Contract Job function Administrative, Customer Service, and Other Industries Retail and Retail Apparel and Fashion

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