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Trust Safety Agent Jobs (NOW HIRING)

Whatnot

Trust & Safety Agent

Phoenix, AZ · On-site

Role We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and ...

Whatnot

Trust & Safety Agent, New Grad

Phoenix, AZ · On-site

As our next Trust & Safety Agent, you're excited to jump-start your career in a fast-paced environment. You're eager to take on new challenges, learn new skills, and pitch in wherever needed as part ...

Replit

Data Scientist, Trust & Safety

Foster City, CA · On-site

$210K - $310K/yr

... agent exploitation. * Design rigorous offline evaluations, shadow-mode tests, holdouts, and ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...

Mercor

Product Manager, Trust & Safety

San Francisco, CA · On-site

$180K - $300K/yr

You'll own the fraud detection and enforcement product and policies end to end: the multi-agent ... You'll also own the operational edge of trust and safety, designing the workflows reviewers live in ...

AI Chopping Block

You'll own the fraud detection and enforcement product and policies end to end: the multi-agent ... You'll also own the operational edge of trust and safety, designing the workflows reviewers live in ...

Fora

Trust & Safety Operations Lead

New York, NY

... 3+ years in Trust & Safety or a directly adjacent enforcement function (content moderation ... agent layers, internal admin tools, BI/data-warehouse platforms, identity verification systems ...

Talanto

... Cloud's Agent Platform, and Microsoft Foundry. These surfaces require bespoke solutions so our ... Be 's product counterpart to trust & safety, security, and compliance teams at AWS, Google, and ...

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How much do trust safety agent jobs pay per year?

As of Sep 15, 2026, the average yearly pay for trust safety agent in the United States is $81,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a trust safety agent?

Trust and Safety Agents are professionals responsible for ensuring the security and integrity of online platforms or services. Their main duties include monitoring user activity, investigating reports of policy violations, and preventing harmful or fraudulent behavior. They work to enforce community guidelines, protect users from scams or abuse, and help create a safe and welcoming environment. Trust and Safety Agents often collaborate with other teams, such as legal or technical departments, to improve policies and responses. Their work is crucial in maintaining trust between users and the platform.

What are the key skills and qualifications needed to thrive as a trust safety agent?

To thrive as a Trust & Safety Agent, you need strong analytical skills, attention to detail, and a solid understanding of online community guidelines or digital policy, often supported by a relevant bachelor's degree. Familiarity with content moderation platforms, case management systems, and reporting tools is typically required, along with knowledge of data privacy regulations. Excellent judgment, resilience under stress, and strong communication skills are essential soft skills in this role. These competencies are vital to effectively identify, analyze, and act on risks to maintain a safe and trustworthy online environment.

How does a trust safety agent typically collaborate with other departments to address emerging risks?

Trust & Safety Agents often work closely with teams such as Customer Support, Legal, Product, and Engineering to identify and mitigate risks on a platform. They may flag new trends or suspicious behavior, then coordinate with Product or Engineering to implement safety features or with Legal for compliance purposes. Open communication and regular cross-functional meetings are common to ensure timely responses to safety issues. This collaborative approach helps create a safer user environment and enables agents to stay updated on the latest threats and best practices.

What cities are hiring for Trust Safety Agent jobs?

Cities with the most Trust Safety Agent job openings:

What states have the most Trust Safety Agent jobs?

States with the most job openings for Trust Safety Agent jobs include:

What are popular job titles related to Trust Safety Agent jobs?

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Trust Safety Agent jobs near you
Infographic showing various Trust Safety Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $81,805 per year, or $39.3 per hour.

Trust & Safety Agent

Phoenix, AZ • On-site

Whatnot
Internet and IT • 201 - 500 employees
Learn more about Whatnotexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers.
You will:
  • Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends to present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users who need immediate assistance
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, Arizona hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:
  • Availability to work weekends required, and availability to work Holidays as needed
  • 4 year degree is a plus.
  • 1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment.
  • Positive Customer first attitude.
  • Proactive problem-solver and process-improver.
  • Organized and detail oriented.
  • Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
  • Understanding of E-commerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Knowledge of Collectibles is a plus.
  • Desire to enhance your career.

Benefits
  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
    • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

#ZR
Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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