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Trust And Safety Agent Jobs (NOW HIRING)

Whatnot

Trust & Safety Agent

Phoenix, AZ · On-site

Role We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and ...

Whatnot

Trust & Safety Agent, New Grad

Phoenix, AZ · On-site

As our next Trust & Safety Agent, you're excited to jump-start your career in a fast-paced environment. You're eager to take on new challenges, learn new skills, and pitch in wherever needed as part ...

Replit

Data Scientist, Trust & Safety

Foster City, CA · On-site

$210K - $310K/yr

... agent exploitation. * Design rigorous offline evaluations, shadow-mode tests, holdouts, and ... trust and safety, or a related field. * Strong SQL and Python skills, with experience working with ...

Whatnot

Trust & Risk Agent (German Speaking)

As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated ... Provide inbound email support for our German users experiencing trust and safety issues * De ...

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$81.8K

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How much do trust and safety agent jobs pay per year?

As of Aug 7, 2026, the average yearly pay for trust and safety agent in the United States is $81,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a trust and safety agent?

Trust and Safety Agents are professionals responsible for ensuring the safety, security, and integrity of online platforms or services. They review user-generated content, monitor for policy violations, handle reports of abuse, and enforce community guidelines to protect users from harm. Their work often involves investigating suspicious activities, preventing fraud, and collaborating with legal or law enforcement teams as needed. Trust and Safety Agents play a crucial role in maintaining a positive and secure online environment.

What are the key skills and qualifications needed to thrive as a trust and safety agent?

To thrive as a Trust and Safety Agent, you need strong analytical abilities, attention to detail, and a background in risk management or compliance, often supported by a relevant degree. Familiarity with content moderation platforms, case management systems, and sometimes certifications in cybersecurity or data privacy are typical requirements. Excellent judgment, resilience, and effective communication are vital soft skills for handling sensitive situations and interacting with diverse stakeholders. These skills ensure the protection of users, uphold platform integrity, and help organizations quickly respond to emerging risks.

What are some common challenges trust and safety agents face when addressing user reports, and how are these typically managed?

Trust and Safety Agents often encounter challenges such as handling a high volume of sensitive or distressing user reports, distinguishing between genuine and fraudulent claims, and making nuanced decisions while adhering to company policies. To manage these, agents rely on clear escalation protocols, ongoing training in content moderation, and robust support from colleagues and mental health resources. Regular team check-ins and access to up-to-date guidelines help ensure consistent and fair decision-making, while also supporting agent well-being.
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Trust And Safety Agent jobs near you
Infographic showing various Trust And Safety Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $81,805 per year, or $39.3 per hour.

Trust & Safety Agent

Whatnot

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Job description

Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Role
We are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers.
You will:
  • Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends to present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users who need immediate assistance
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, Arizona hub.
You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:
  • Availability to work weekends required, and availability to work Holidays as needed
  • 4 year degree is a plus.
  • 1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment.
  • Positive Customer first attitude.
  • Proactive problem-solver and process-improver.
  • Organized and detail oriented.
  • Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
  • Understanding of E-commerce and Marketplace operations.
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Knowledge of Collectibles is a plus.
  • Desire to enhance your career.

Benefits
  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
    • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

#ZR
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

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