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Training Development Manager Jobs in Boston, MA (NOW HIRING)

Lancesoft

Training Development Specialist

Tewksbury, MA · Remote

$40 - $44/hr

... management principles & application in training and development. o Excellent communication and collaboration skills, with the ability to work independently and with cross-functional teams. o Ability ...

JRI

Development Manager

Boston, MA

$60K - $78K/yr

S., My Life My Choice offers evidence-based prevention and intervention models for replication, professional training, consultation, and advocacy. The Development Manager is a key player in helping ...

CFS

Business Development Manager

Boston, MA · On-site

$65K - $100K/yr

Business Development Manager Are you a dynamic sales professional who thrives on building ... Hybrid flexibility after initial training, on-boarding * Culture: Supportive, fun, and growth ...

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All JobsTraining Development Manager JobsTraining Development Manager Jobs in Boston, MA

Training Development Manager information

See Boston, MA salary details

$37.5K

$87.6K

$138.5K

How much do training development manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for training development manager in Boston, MA is $87,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $107,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Training Development Managers when implementing new training programs?

Training Development Managers often encounter challenges such as securing buy-in from leadership and employees, aligning training content with organizational goals, and adapting materials for diverse learning styles. Additionally, measuring the effectiveness of training programs and ensuring consistent engagement across teams can be difficult. Proactive communication, stakeholder involvement, and continuous feedback are essential strategies to address these challenges and drive program success.

What does a Training Development Manager do?

A Training Development Manager is responsible for designing, implementing, and overseeing training programs within an organization. They assess training needs, develop curricula, and coordinate with subject matter experts to ensure employees receive effective learning opportunities. Their role also involves evaluating the effectiveness of training sessions and making improvements based on feedback and organizational goals. Ultimately, they help employees develop skills that improve performance and support business objectives.

What are the key skills and qualifications needed to thrive as a Training Development Manager, and why are they important?

To thrive as a Training Development Manager, you need expertise in instructional design, adult learning principles, and project management, often supported by a bachelor’s or master’s degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications such as CPLP or ATD are typically required. Strong communication, leadership, and analytical skills help you effectively manage teams and tailor training programs to organizational needs. These skills are vital to ensure high-quality, impactful training initiatives that drive employee performance and business growth.

What is the difference between Training Development Manager vs Training Coordinator?

AspectTraining Development ManagerTraining Coordinator
ResponsibilitiesDesigns, develops, and oversees training programs, manages teams, and aligns training with organizational goals.Assists in implementing training sessions, schedules courses, and supports trainers with logistics.
Required CredentialsBachelor’s degree in HR, Education, or related field; often requires experience in training design and leadership.Bachelor’s degree preferred; focus on coordination, communication, and administrative skills.
Work EnvironmentOffice-based, often in corporate or educational settings, with leadership responsibilities.Office or training facility, supporting day-to-day training activities and logistics.

The Training Development Manager focuses on creating and managing comprehensive training programs and leading teams, while the Training Coordinator supports the execution and logistics of training sessions. Both roles require related skills and credentials but differ in scope and responsibility.

What are the most commonly searched types of Training Development jobs in Boston, MA? The most popular types of Training Development jobs in Boston, MA are:
What are popular job titles related to Training Development Manager jobs in Boston, MA? For Training Development Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Training Development Manager jobs in Boston, MA look for? The top searched job categories for Training Development Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Training Development Manager jobs? Cities near Boston, MA with the most Training Development Manager job openings:
Training Development Manager jobs near you
Infographic showing various Training Development Manager job openings in Boston, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $87,588 per year, or $42.1 per hour.
Retail Banking Training & Development Manager

Retail Banking Training & Development Manager

Leader Bank

Arlington, MA

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $3 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
The Manager of Training & Development is responsible for designing, delivering, and continuously improving training programs across Retail Banking to strengthen service quality, team member capability, and client experience. Reporting to the AVP of Retail Banking, this role serves as a key driver of Leader Bank's service culture, ensuring consistent execution of the WOW Call / I.C.A.R.E. client service framework across all retail locations. This position is not based in a single location and requires regular travel across retail banking sites based on business needs.
Responsibilities
Client Service Culture & Standards
  • Define and embed Leader Bank's client service standards across all branches - in-person and phone
  • Develop and maintain a Client Service Playbook that codifies expectations, scripts, and best practices
  • Create branch-level service culture initiatives that connect front-line bankers to the 'why' behind client experience
  • Champion a recognition culture that celebrates WOW moments and reinforces desired behaviors
  • Benchmark Leader Bank's service standards against best-in-class community banks and regional competitors
  • Own, evolve, and scale the WOW Call training program across all retail branches and the EB Call Center
  • Facilitate live and recorded I.C.A.R.E. training sessions for new hires, existing bankers, and branch managers
  • Maintain and update all training materials, scorecards, audit tools, and recognition program assets
  • Partner with Branch Managers to monitor call quality scores and drive continuous improvement
  • Analyze audit results monthly and identify branch-level coaching opportunities

Compliance and Regulatory Training
  • Partner with Compliance to ensure all required regulatory training (BSA/AML, FDIC, privacy, fair lending) is delivered on schedule and documented
  • Maintain training completion records and certifications for all retail staff
  • Translate complex compliance content into engaging, understandable training that sticks
  • Support audit readiness by ensuring training documentation is current and accessible

Onboarding and New Hire Training
  • Design and facilitate a structured onboarding program for all new Retail Banking hires
  • Ensure every new banker understands Leader Bank's culture, values, service standards, and I.C.A.R.E. framework before client-facing deployment
  • Create role-specific onboarding tracks for Tellers, Personal Bankers, and Branch Managers
  • Establish 30/60/90-day competency checkpoints for all new retail staff

Measurement & Reporting
  • Track and report training completion rates, call quality scores, and client service KPIs to AVP and Head of Retail monthly
  • Use data from the WOW Call Scorecard and branch audits to identify trends and adjust training priorities
  • Evaluate training effectiveness through pre/post assessments, mystery shop results, and manager feedback
  • Present quarterly training impact reports with actionable insights

Skills & Qualifications
• Proven excellence in employee onboarding, training, and engagement strategies
• In-depth knowledge of banking systems, operations, and project management principles
• Highly skilled in process optimization and cross-departmental collaboration.
• Strong communicator with demonstrated leadership in team development and strategic initiatives
First 90 Days
  • I.C.A.R.E. training delivered to 100% of retail staff
  • WOW Call audit cadence running in all branches
  • New hire onboarding program documented and launched
  • Compliance training calendar built and on track
  • Relationships established with all Branch Managers

6-12 Months
  • Average WOW Call scores trending upward branch-wide
  • Client Service Playbook complete and distributed
  • Product knowledge training library built out
  • Recognition program generating visible WOW moments
  • Training impact metrics reported to leadership

Requirements
  • Bachelor's degree or Associate's degree
  • 3-5+ years of experience in training, learning & development, or a related field -
  • Demonstrated experience designing and facilitating learning programs
  • Strong understanding of client service principles and operations
  • Exceptional communication and presentation skills - able to engage and inspire front-line staff
  • Highly organized with project management capability; able to manage multiple programs simultaneously
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Preferred:
  • Experience in banking or with branch network management
  • Background in call quality monitoring, coaching frameworks, or contact center training
  • Familiarity with compliance training requirements in a regulated banking environment
  • Experience building recognition and incentive programs tied to service performance

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.
The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: $80,000.00 - Salary Max: $100,000.00
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant. * For more information, click on the links below:
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* E-Verify® is a registered trademark of U.S. Department of Homeland Security

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