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Tier One Jobs (NOW HIRING)

CSOC Tier 1 Analyst **Immediate Requirement** **Onsite** CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you ...

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal ...

Accuclave Tier 1

Saddle Brook, NJ · On-site

$18 - $21/hr

Now Hiring for: 3rd Shift Accuclave Tier 1 (M-F 11:30pm-8:00am) Previous extrusion or wire and cable experience highly preferred. TE Wire & Cable LLC proudly supports the future of flight and ...

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal ...

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

General Worker Tier 1

Pierceton, IN · On-site

$18.48 - $48.18/hr

General Worker Tier 1 - 1st Shift + 2nd shift| Pierceton, IN Pay: $18.48/hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM - 1:00 PM - 9:00 PM We are seeking dependable and detail-oriented individuals ...

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Act as point of contact for Tier 1 Select customers for after-sales services including technical and billing/care support * Orchestrate and monitor service recovery/ NPS recovery * Drive end to end ...

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25699): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Helpdesk Technician - Tier 1

Falls Church, VA

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Helpdesk Technician - Tier 1

Falls Church, VA

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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Tier One information

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How much do tier one jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for tier one in the United States is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Tier One technical support specialist?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support Specialist, and why are they important?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What are Tier One jobs?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

More about Tier One jobs
What cities are hiring for Tier One jobs? Cities with the most Tier One job openings:
What states have the most Tier One jobs? States with the most job openings for Tier One jobs include:
CSOC Tier 1 Analyst

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago


Job description

CSOC Tier 1 Analyst

**Immediate Requirement**

**Onsite**

CSEngineering is looking to add a CSOC Tier 1 Analyst to our growing team! As the Cyber Security Operations Center (CSOC) Tier 1 Analyst, you are responsible for the initial assessment of alerts and notification to determine whether an incident requires Level II and III support. This position operates within a team of CSOC Analysts and escalates incidents to appropriate levels within CSOC hierarchy based on requirements and standard operating procedures.

JOB RESPONSIBILITIES

· Provide Level I technical support in CSOC operations and activities. (CSOC is a 24/7 operations center environment.)

· Provide daily/weekly updates to CSOC Level II support on CSOC operations and developments.

· Perform initial triage and response of CSOC events, notifications, and alerts.

· Identify security incidents and distinguish them from non-security-related issues and escalate to the appropriate tier within the CSOC hierarchy, while maintaining clear documentation.

· Operate within the CSOC ticketing system and participate in the development and optimization of efficient incident reporting procedures.

· Maintain awareness of the IT infrastructure and changes that may impact national cybersecurity or predicator detection.

· Recommend procedures to Security Operations Center (CSOC) Level II support for improvement of the level one CSOC duties and activities.

· Maintain up to date information about the comprehensive security tool suite available within the organization to effectively develop and escalate security incidents.

· Participate in ongoing informal as well as formal knowledge-sharing sessions within CSOC and IT departments.

· Assist, as required, with the forensic analysis of less complex digital media devices.

· Assist with the documentation required for the findings and recommendations for digital media analysis.

REQUIRED CERTIFICATIONS AND QUALIFICATIONS

· Bachelor's degree and 1 to 3 years of cyber operation experience.

· Additional work experience and certifications will be considered in lieu of a bachelor's degree.

· Certifications: Splunk Core Certified User, Security+, and A+

· Ability to work a day or night shift rotational schedule.

· Additional Desired Experience: ITIL, SNOW,

· HHS experience a plus.

Location: Parklawn Drive, Rockville MD (Onsite)

BACKGROUND AND SECURITY SCREENING

  • Final candidates may be subject to employment verification, education verification, professional reference checks, criminal background screening, security clearance verification, and/or suitability review, as permitted by applicable federal, state, and local laws.
  • Candidates are expected to provide accurate and complete information throughout the application and interview process. Any material misrepresentation, omission of relevant information, falsification of qualifications, certifications, employment history, clearance status, or educational credentials may result in removal from consideration or withdrawal of an employment offer.
  • For positions supporting federal agencies or government contracts, additional security, clearance, credentialing, or customer-specific suitability requirements may apply.

COMPANY OVERVIEW

Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.

What we do- With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.

Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.

CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.

CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status. #dice