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Tier One Jobs in Virginia (NOW HIRING)

LinTech Global Inc.

FSMS Tier 1 Lead

Chesapeake, VA · On-site

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA · On-site

$125K - $150K/yr

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

VMD Corp

Tier 1 SOC Analyst

Alexandria, VA

$78K - $105K/yr

Description Tier 1 SOC Analyst Xcelerate Solutions is seeking a Tier 1 SOC Analyst to support CyberPRIMES cybersecurity, privacy, records and information management, and related enterprise support ...

New

Xcelerate Solutions

Tier 1 SOC Analyst

Alexandria, VA · On-site

$78K - $105K/yr

Description Tier 1 SOC Analyst Xcelerate Solutions is seeking a Tier 1 SOC Analyst to support CyberPRIMES cybersecurity, privacy, records and information management, and related enterprise support ...

New

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41639 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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All JobsTier One JobsTier One Jobs in Virginia

Tier One information

See Virginia salary details

$5

$22

$28

How much do tier one jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tier one in Virginia is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Virginia? For Tier One jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tier One jobs in Virginia look for? The top searched job categories for Tier One jobs in Virginia are:
Tier One jobs near you
Infographic showing various Tier One job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,019 per year, or $22.1 per hour.

FSMS Tier 1 Lead

Dexian Government Solutions

Chesapeake, VA • On-site

$125K - $150K/yr

Full-time

Re-posted 11 days ago

Job description

Dexian Government Solutions is recruiting for a FSMS Tier 1 Lead to support our proposal effort for the USCG FSC BOD in Chesapeake, VA.Position Overview:The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution ...

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