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Tier One Jobs in Virginia (NOW HIRING)

kgs

Tier 1 Help Desk Engineer

Arlington, VA · On-site

Deliver frontline Tier 1 technical support via ServiceNow, email, phone, and in-person desk-side interactions. * Log, manage, prioritize, and thoroughly document all incident and service request ...

Koniag, Inc.

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

$21.36 - $31.25/hr

Deliver frontline Tier 1 technical support via ServiceNow, email, phone, and in-person desk-side interactions. * Log, manage, prioritize, and thoroughly document all incident and service request ...

AAC Inc

Service Desk Technician (Tier 1)

Chantilly, VA · On-site

$64K/yr

Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation ...

Beyond SOF

Service Desk Tier 1 (TS/SCI)

Reston, VA · On-site

Service Desk Tier 1 (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI Required Qualifications: * Must be 8570 compliant * 1-2 years of experience in professional work setting doing ...

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Tier One information

See Virginia salary details

$5

$22

$28

How much do tier one jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for tier one in Virginia is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Virginia?

For Tier One jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Virginia look for?

The top searched job categories for Tier One jobs in Virginia are:

Tier One jobs near you
Infographic showing various Tier One job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,019 per year, or $22.1 per hour.

Helpdesk Technician - Tier 1

IntelliDyne Jobs for Veterans

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Help Desk Technician - Tier 1

Clearance: Active DOD Public Trust

Status: Non-Exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

  • Answer calls coming into the Tier 1 Help Desk by the third ring.
  • Create a customer incident in Remedy, the call tracking software for every call answered.
  • Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
  • Ability to assist clients with hardware and software support via telephone.
  • Coordinate with team to ensure rapid response times and follow-up with customers.
  • Ensure that all VIP calls are responded to immediately.
  • Develop professional working relationship with customer to better understand business needs.
  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Provide technical support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails and personnel requests for technical support.
  • Document, track and monitor the problem to ensure a timely resolution.
  • Update and develop CAC policies and procedures.
  • Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:

  • Active DOD Public Trust clearance.
  • Active CompTIA Security+ CE certification.
  • Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
  • Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.
  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
  • Wellness and mental health benefits
  • Commuter benefits
  • Flexible work options 

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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