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Tier One Jobs (NOW HIRING)

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...

ColorCoat Inc

Production Tier 1

Van Buren, AR · On-site

Great Employee Referral Bonus Incentives/Signing Bonus Beginner Tier 1, $16.50 - $17.50/Hour Intermediate Tier 2, $17.50 - $18.50/Hour Expert Tier 3, $18.50 - $19.50/Hour Skilled/Leads Tier 4 - $19 ...

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Executive Airlift Government Security Operations Center (GSOC) - Tier 1 Analyst Available Shifts * Monday thru Friday Mid Shift Hours: 3 PM to 11 PM * Monday thru Friday Overnight Shift Hours: 11 PM ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

West Caldwell, NJ

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

Adecco

General Worker Tier 1

Pierceton, IN

$18.48/hr

General Worker Tier 1 General Worker Tier 1 - 1st Shift | Pierceton, IN Pay: $18.48/hour Schedule: Monday-Friday, 8:00 AM - 5:00 PM We are seeking dependable and detail-oriented individuals to join ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

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How much do tier one jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for tier one in the United States is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Tier One technical support specialist?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support Specialist, and why are they important?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What are Tier One jobs?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

More about Tier One jobs
What cities are hiring for Tier One jobs? Cities with the most Tier One job openings:
What states have the most Tier One jobs? States with the most job openings for Tier One jobs include:
What job categories do people searching Tier One jobs look for? The top searched job categories for Tier One jobs are:
Tier One jobs near you
Infographic showing various Tier One job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 12% Full Time, 70% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,417 per year, or $22.3 per hour.
Tier- 1 Sipport

Tier- 1 Sipport

Donato Technologies, Inc

Frisco, TX • On-site

$35 - $40/hr

Contractor

Posted 26 days ago

Job description

Tier-1 Support:

  • Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided.

  • Raise an incident in ServiceNow, and close it again upon incident resolution.

  • Resolve incidents, based on work instructions provided by the Tier 2 team.

  • Knowledge of ITIL v3 is recommended

  • Fulfil the role on incident manager – i.e. making sure that all incidents are resolved within the SLA windows, and communicate with all stakeholders involved.

  • In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. On every shift we will have a designated Escalation Manager and Incident Manager.