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Tier One Jobs (NOW HIRING)

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

WEBIT Services

Tier 1 Technician

Naperville, IL · On-site

The Tier 1 Technician will set up and configure workstations, and help ensure our clients experience seamless and reliable IT services, all while upholding our commitment to outstanding customer ...

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

LinTech Global Inc.

FSMS Tier 1 Lead

Chesapeake, VA · On-site

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA · On-site

$125K - $150K/yr

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

ColorCoat Inc

Production Tier 1

Van Buren, AR · On-site

Great Employee Referral Bonus Incentives/Signing Bonus Beginner Tier 1, $16.50 - $17.50/Hour Intermediate Tier 2, $17.50 - $18.50/Hour Expert Tier 3, $18.50 - $19.50/Hour Skilled/Leads Tier 4 - $19 ...

LinTech Global

FSMS Tier 1 Lead

Chesapeake, VA

The FSMS Tier 1 Lead is responsible for managing day-to-day customer support activities, supervising Tier 1 analysts, ensuring timely resolution of user issues, and serving as the primary escalation ...

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 3 months contract to hire Pay Rate: $30.00 / Hour Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible for ...

Orion Group

BDM - Automotive - Tier 1

Wayne, MI · On-site

Prospecting for and developing new Tier 1 automotive and adjacent manufacturing customers. * Building relationships with purchasing, engineering, operations, quality and plant-level stakeholders

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

The SOC Tier 1 Manager is responsible for the overall team performance, quality, and operational efficiency of the SOC Tier 1 team. This role serves as the primary point of contact between the SOC ...

360 Privacy

Senior Manager, SOC Tier 1

Brentwood, TN · On-site

The SOC Tier 1 Manager is responsible for the overall team performance, quality, and operational efficiency of the SOC Tier 1 team. This role serves as the primary point of contact between the SOC ...

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Tier One information

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How much do tier one jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier one in the United States is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

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Tier One jobs near you
Infographic showing various Tier One job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,417 per year, or $22.3 per hour.

Tier 1 Upholsterer

Jasper Group

Jasper, IN • On-site

Full-time

Re-posted 7 days ago

Job description

Tier 1 Upholsterer experience

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