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Tier One Jobs in Missouri (NOW HIRING)

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalating unresolved or complex issues to Tier 2 or appropriate internal teams following defined ... High school diploma or equivalent (post-secondary education in IT preferred). * 1-2 years of ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Escalating unresolved or complex issues to Tier 2 or appropriate internal teams following defined ... High school diploma or equivalent (post-secondary education in IT preferred). * 1-2 years of ...

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How much do tier one jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for tier one in Missouri is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Missouri?

For Tier One jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Missouri look for?

The top searched job categories for Tier One jobs in Missouri are:

Tier One jobs near you
Infographic showing various Tier One job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,540 per year, or $20.9 per hour.

Tier 1 Technical Support

AutoAlert

Kansas City, MO • On-site

$36K - $45K/yr

Full-time

Re-posted 28 days ago

Job description

Description
Tier 1 Technical Support
Location - Kansas City
Working Group - 3
Travel Required - No
Classification - Non-Exempt
Leadership Level - GS 3 to GS 4
*Core Competencies associated with this role: Attendance & Punctuality, Customer Service, Dependability, Job Knowledge
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert's mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
At AutoAlert, the Tier 1 Technical Support is responsible for servicing our AutoAlert customers through incoming calls, emails, and chats. They are expected to deliver one-call resolution while guiding our customers to additional training and instructional material to support current steps or next steps in their understanding of our suite of products. You are expected to be the SME (subject matter expert) in all functionalities of our products, supporting both internal and external customers, while demonstrating the desire to provide a world-class user experience.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth. This is a fast-paced role that requires strong leadership, priority management, and interpersonal skills.
  • Handle inbound customer inquiries from numerous sources, including phone, email, and chat
  • Diagnose initial inbound tickets within two hours of submission
  • Create comprehensive Salesforce tickets detailing inbound communication received
  • Close tickets via One-Call resolution or escalate customer experiences according to Client Care standards and documentation
  • Provide necessary supporting documentation to appropriate team members for any escalated issues and maintain open lines of communication with customer throughout escalation process
  • Maintain clear and consistent communication with customers while troubleshooting issues up to and including point-of-satisfaction resolution
  • Other duties as assigned
Your Experience and Impact
  • Previous experience in service-oriented industry
  • Automotive experience preferred
  • Sufficient product knowledge of the AutoAlert product platform
  • Strong problem solving and troubleshooting capability
  • Competency with computer applications and programs
  • Proficiency in Salesforce
Supervisor Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department
Across all teams, we look for the following Values:
  • Be a Role Model
  • Be Passionate About our Partners' Success
  • Own Working Together
  • Deliver Results
Living the AutoAlert values is core to all team members' success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas at this time.

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