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Tier One Jobs in Missouri (NOW HIRING)

Washington University of St. Louis

$25.47 - $39.49/hr

Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. Provides technical guidance and subject matter expertise ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or clean escalation to Tier 3. * Diagnose and troubleshoot complex product behavior related to ...

Excelacom

MO · On-site

Provide thought leadership and serve as a trusted advisor to a major tier one telecommunications company's C-level business executives and other senior business/functional/IT team members. * Own and ...

Excelacom

Client Partner

Saint Louis, MO · On-site

Provide thought leadership and serve as a trusted advisor to a major tier one telecommunications company's C-level business executives and other senior business/functional/IT team members. * Own and ...

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How much do tier one jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for tier one in Missouri is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Missouri?

For Tier One jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Missouri look for?

The top searched job categories for Tier One jobs in Missouri are:

Tier One jobs near you
Infographic showing various Tier One job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,540 per year, or $20.9 per hour.

Tier 2 Technical Support Analyst - 79525

St. Charles Community College

Dardenne Prairie, MO • On-site

Full-time

Re-posted 23 days ago

St. Charles Community College rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

338th of 622 rated colleges and universities

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Meets with users to determine specifications and network configurations needed for new and existing software.
  • Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
  • Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
  • Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
  • Software installation on a network or standalone.
  • Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
  • Record system documentation for technical procedures and/or training.
  • Set-up and performs testing of software on new operating systems.
  • Trainer for Tier 1 Technology Support Analysts.
  • Provides basic audio/visual equipment maintenance.
  • Provides media instruction for faculty, staff and community.
  • Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
  • Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
  • Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:

  • Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
  • Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
  • Experience documenting standard operating procedures, processes, and other administrative functions.
  • Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
  • Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS:

  • Technical knowledge of a Windows and Mac operating system preferred.
  • Knowledge of Active Directory preferred.
  • Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.

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