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Tier One Jobs in Oklahoma (NOW HIRING)

Insight Global

Tier 1 Help Desk

Stillwater, OK · On-site

$20 - $24/hr

Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will ...

BTC Broadband

MSP Tier 1 Technician

Bixby, OK · On-site

$40K - $45K/yr

The MSP Tier 1 Technician is responsible for installing, maintaining, and repairing computers and networks. They will ensure that adequate IT infrastructure is in place and used to its maximum ...

BTC Broadband

MSP Tier 1 Technician

Bixby, OK · On-site

The MSP Tier 1 Technician is responsible for installing, maintaining, and repairing computers and networks. They will ensure that adequate IT infrastructure is in place and used to its maximum ...

MERCER VALVE CO INC

WELDER - TIER 1

Oklahoma City, OK

$22/hr

JOB SUMMARY: Assist in the day-to-day functions of the Weld Department, including but not limited to the welding and prepping of carbon steel valve bodies. ESSENTIAL JOB FUNCTIONS: - Operation of ...

New

MERCER VALVE CO INC

TECHNICIAN TIER 1

Oklahoma City, OK · On-site

$20/hr

JOB SUMMARY: Performs entry level maintenance work including grounds keeping, cleaning, and maintaining Mercer Valve facilities. ESSENTIAL JOB FUNCTIONS: - Remove and replace faucets, drains, work on ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each issue, categorize it correctly, and route it to the appropriate support tier. By walking users through ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

You will manage and prioritize incoming support requests, judge the nature and urgency of each issue, categorize it correctly, and route it to the appropriate support tier. By walking users through ...

Clauger

Service Technician - Tier 1

Tecumseh, OK · On-site

Responsibilities: * Maintenance: Conduct routine maintenance on refrigeration systems to ensure they operate efficiently and effectively. * Repairs: Perform assigned work tickets, this includes ...

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Tier One information

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Oklahoma?

For Tier One jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Oklahoma look for?

The top searched job categories for Tier One jobs in Oklahoma are:

Tier One jobs near you
Infographic showing various Tier One job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Tier 1 Help Desk

Insight Global

Stillwater, OK • On-site

$20 - $24/hr

Contractor

Medical, Dental, Vision, Life

Posted 12 days ago

Job description

Required Skills & Experience
Required Qualifications
• 1+ years of Help Desk, Technical Support, or IT Customer Service experience.
• Experience supporting Microsoft Office 365.
• Familiarity with Active Directory user management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience working within a ticketing system like Desk Pro or Service Now and documenting support activities.
• Ability to multitask, prioritize, and manage multiple support requests.
Nice to Have Skills & Experience
Preferred Qualifications
• Experience supporting EMR/EHR systems in a healthcare environment.
• Knowledge of Imprivata.
• Exposure to VMware environments.
• Previous experience supporting hospital or healthcare organizations.
• CompTIA A+, Network+, or similar certifications.
Job Description
Job Description
Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These individuals will serve as the first point of contact for end users experiencing technical issues and will provide exceptional customer service while troubleshooting hardware, software, and account-related concerns. The ideal candidate is customer-focused, organized, and able to work in a fast-paced healthcare environment while effectively prioritizing and escalating issues when necessary.
Responsibilities
• Serve as the first line of support for IT-related issues via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to Microsoft Office 365, Active Directory, Imprivata, EMR applications, and virtual desktop environments.
• Create, modify, and disable user accounts, passwords, and permissions within Active Directory.
• Assist healthcare staff with EMR access, login issues, and basic application support.
• Support VMware virtual environments and troubleshoot end-user connectivity issues.
• Prioritize incoming incidents and service requests based on business impact and urgency.
• Properly document all troubleshooting steps, resolutions, and escalations within the ticketing system.
• Escalate unresolved issues to Tier 2 or specialized support teams when appropriate.
• Maintain a high level of customer service while supporting clinical and administrative staff.
• Follow established IT processes, security policies, and compliance requirements.