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Tier One Jobs (NOW HIRING)

Global Enterprise Services, LLC

GSOC Tier 1 Analyst

MD · On-site

$60K - $75K/yr

Executive Airlift Government Security Operations Center (GSOC) - Tier 1 Analyst Available Shifts * Monday thru Friday Mid Shift Hours: 3 PM to 11 PM * Monday thru Friday Overnight Shift Hours: 11 PM ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

Precision Resources

Tier 1 Helpdesk Technician

Birmingham, AL · On-site

$18.75 - $25.25/hr

The primary role of the Tier 1 Helpdesk Technician is to serve as the main point of contact for supporting all first level IT support needs. This individual will work in a team to ensure coverage for ...

My3Tech Inc

Help Desk Tier 1

Harrisburg, PA

$20.25 - $27.75/hr

PennDOT - (Tier 1 Help Desk) Location : Harrisburg, PA Duration: Long Term Client : State of PA Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

TGI MAIN COMPANY

Helpdesk Tier 1

Cherry Hill, NJ

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

PSI (Proteam Solutions)

Tier 1 Help Desk

Harrisburg, PA · On-site

$19.75 - $26.75/hr

Tier 1 Position This is a Tier 1 position requiring working on phones all day, focusing on password resets and application support. Reliability and communication are key components to making the ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Marmon Holdings, Inc.

Accuclave Tier 1

Saddle Brook, NJ · On-site

$18 - $21/hr

Now Hiring for: 3rd Shift Accuclave Tier 1 (M-F 11:30pm-8:00am) Previous extrusion or wire and cable experience highly preferred. TE Wire & Cable LLC proudly supports the future of flight and ...

Acuative

NOC Analyst Tier 1

Strongsville, OH · On-site

NOC Analyst Tier 1 The NOC Analyst Tier 1 plays a critical role in maintaining the stability and performance of an organization's network infrastructure. This position is responsible for monitoring ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

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How much do tier one jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for tier one in the United States is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier One Technical Support Specialist, and why are they important?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What are the typical daily responsibilities of a Tier One technical support specialist?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are Tier One jobs?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

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Tier One jobs near you
Infographic showing various Tier One job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,417 per year, or $22.3 per hour.
GSOC Tier 1 Analyst

GSOC Tier 1 Analyst

Global Enterprise Services, LLC

On-site

$60K - $75K/yr

Full-time

Posted 29 days ago

Job description

Executive Airlift Government Security Operations Center (GSOC) - Tier 1 Analyst

Available Shifts

  • Monday thru Friday Mid Shift Hours: 3 PM to 11 PM
  • Monday thru Friday Overnight Shift Hours: 11 PM to 7 AM
  • Weekend Days (Saturday and Sunday) Hours: 7 AM – 7 PM
  • Weekend Nights (Saturday and Sunay) Hours: 7 PM to 7 AM

Location

  • Joint Base Andrews, MD (GSOC) - Onsite

Clearance Level

  • Top Secret clearance is required to be considered for the position.
  • Must be a US Citizen and pass a background check. Maintain applicable security clearances at the level required by the client for the position.

Education

  • High School Diploma
  • Must have an active DoD IAT Level II certification (Security+ CE), prior to start.

Technical Experience

  • Any experience as a Communications Systems Operator (CSO) for Executive Airlift at Joint Base Andrews, MD, Joint Base Pearl Harbor Hickam, HI or Ramstein AFB, Germany

Responsibilities

  • Tier 1 Support is “Mission Essential”, 24x7 support
  • Operates in the Government Security Operations Center (GSOC)
  • Track and assist aircraft in flight with communications issues
  • Use Chat software to support Executive Airlift aircraft in flight
  • Respond to incident calls
  • Support Trend Analysis
  • Maintain a Master Station Log (MSL) (007) of all actions performed on shift