ZipRecruiter

Log In

1

Tier One Jobs in Florida (NOW HIRING)

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Linchpin Solutions Inc

SATCOM Technician Tier 1

Tampa, FL · On-site

$33.66 - $36.06/hr

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite ...

Eltropy

Customer Success Manager, Tier 1 (East)

Tampa, FL · On-site

$125K - $135K/yr

Role & Responsibilities Tier-1 Relationship Management * Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and ...

next page

Showing results 1-20

All JobsTier One JobsTier One Jobs in Florida

Tier One information

See Florida salary details

$3

$16

$21

How much do tier one jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tier one in Florida is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.51 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Florida? For Tier One jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier One jobs in Florida look for? The top searched job categories for Tier One jobs in Florida are:
Tier One jobs near you
Infographic showing various Tier One job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,687 per year, or $16.7 per hour.

SATCOM Technician Tier 1

Linchpin Solutions Inc

Tampa, FL • On-site

$33.66 - $36.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Technician Tier 1.
Clearance: Active DoD TS/SCI Clearance
Work Schedule: Shift-work, onsite daily.
Role Overview:
The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician's duties will include providing technical troubleshooting support to the end users in the field. The SATCOM Technician Tier 1 will also ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
General Skillset
  • Experience with Microsoft Office
  • Verbal and written communication skills
  • Ability to work both collaboratively and individually
  • Critical Thinking Skills
  • Ability to give presentations and briefings as needed

Specific Skillset
  • Continuously monitor network and space segment performance to provide customer tier 1 support as required.
  • Monitor and report on the quality of user Full Motion Video (FMV).
  • Support and escalate user network issues to appropriate offices.
  • Track and manage automated service interruptions for the network users' awareness.
  • Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
  • Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
  • Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead.
  • Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
  • Open and track trouble tickets as required to resolve network or terminal issues.
  • Manage service restoration activities and track/update trouble ticketing system (Remedy).
  • Provide status reports to customers and management personnel.
  • Provide testing and implementation support of new software releases for deployed network equipment.
  • Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
  • Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
  • Work with end users and department heads to identify and document required network service levels
  • Provide service desk and technical support to users.

Requirements
Education & Certifications
  • Highschool Diploma or GED equivalent
  • CompTIA Security + is preferred but not required

Experience Requirements
  • Experience managing TCP/IP
  • Detailed knowledge of SATCOM/RF concepts
  • 2+ Years of relevant work experience
  • Experience with satellite communications troubleshooting.

Build Your Career With Us
Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career Choices
Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Pay Transparency Statement:
Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:
  • Relevant prior work experience
  • Education and certifications
  • Specific skills and competencies
  • Federal Government contract labor categories and wage rates
  • Geographic location

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.
Benefits:
In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:
  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Flexible Spending Accounts (FSA)
  • Company-funded disability and life insurance
  • Paid time off (PTO) and company-paid holidays
  • Employee Assistance Program (EAP)
  • Educational assistance and parental leave

Please note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms.
Cyber Security Message
Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.
Equal Opportunity Employment Statement
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary Description
$33.66-36.06

Apply