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Tier One Jobs in Florida (NOW HIRING)

Digital Hands

IT Security Analyst (Tier 1)

Tampa, FL · On-site

We're seeking a Tier 1 IT Security Analyst to join our Network Operations Center (NOC) and Security Operations Center (SOC) as the first line of response for customer support, monitoring, and ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Doral, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Orlando, FL · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

Advanced IT Support

Tier 2 IT Technician

Jacksonville, FL · On-site

$58K - $68K/yr

You will be the person who catches the issues our Tier 1 technicians cannot solve, and the one who keeps work organized and moving so nothing falls through the cracks. This is a hands-on technical ...

New

STAND 8

NOC Tech - Tier 1 (Fiber Co.)

Doral, FL · On-site

$22 - $27/hr

One (1) year of working experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Preferred (Optional): * State or ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Working closely with Tier 1 and Tier 2 staff, system administrators, and other IT teams, you drive timely resolution of critical issues while coaching and mentoring less experienced technicians. This ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Working closely with Tier 1 and Tier 2 staff, system administrators, and other IT teams, you drive timely resolution of critical issues while coaching and mentoring less experienced technicians. This ...

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How much do tier one jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier one in Florida is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.51 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Florida?

For Tier One jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Florida look for?

The top searched job categories for Tier One jobs in Florida are:

Tier One jobs near you
Infographic showing various Tier One job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,687 per year, or $16.7 per hour.

IT Help Desk Tier 1 - Bilingual

DEX Imaging

Doral, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

629th of 739 rated retailers

Job description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process.
  • Support audio and video equipment in conference rooms.
  • Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
  • Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
  • Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

  • Bilingual in English and Spanish preferred
  • High School diploma required, technical school or 2 plus years of IT helpdesk experience
  • CompTIA A+ Certification or equivalent experience preferred.
  • Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
  • Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information, both verbal and written, to a wide range of end- users.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Experience with desktop security products.

Dex Benefits

  • After 90 days, accrue paid time off
  • After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
  • Paid holidays

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