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Tier One Jobs in Florida (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Help Desk Specialist I (Tier 1 Agent - External) Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX Primarily remote, within commuting distance Rotating shifts, 24x7x365 coverage ...

DEX Imaging

IT Help Desk Tier 1

Tampa, FL · On-site

IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a ...

Vaco by Highspring

PC Technician - Tier 1

Orlando, FL · On-site

$17 - $22.75/hr

Reason Open: Client has a heavy influx of new hires and offboarding activity. They currently have around 50 laptops to provision, roughly 30 terminated-user assets to retrieve/reimage, and are ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Job Type Temporary Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Zones

Tier 1 Onsite IT Support Technician

Tampa, FL

$35/hr

Monday through Friday 8am - 5pm The Tier 1 Onsite IT Support Technician provides dedicated, onsite end-user support as part of a managed services delivery model. This role is responsible for ...

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All JobsTier One JobsTier One Jobs in Florida

Tier One information

See Florida salary details

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How much do tier one jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tier one in Florida is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.51 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Florida? For Tier One jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier One jobs in Florida look for? The top searched job categories for Tier One jobs in Florida are:
Tier One jobs near you
Infographic showing various Tier One job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,687 per year, or $16.7 per hour.

Help Desk Specialist I - Tier 1 Support

TEEMA

Orlando, FL • On-site

$45K - $47K/yr

Full-time

Re-posted 11 days ago

Job description

Help Desk Specialist I (Tier 1 Agent - External)

Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX

Primarily remote, within commuting distance

Rotating shifts, 24x7x365 coverage required14160 Personal Computer Support Technician• Serve as 24x7x365 centralized

Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations

Looking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.

As a Tier 1 Help Desk Specialist, you’ll serve as the first point of contact for technical questions, system access issues, and service requests. You’ll support users through phone, chat, email, and ticketing platforms while delivering outstanding customer service and timely problem resolution.

Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process.

What You Bring:

  • High school diploma or equivalent

  • 1+ year of help desk, service desk, or technical customer support experience

  • Knowledge of Windows, Microsoft Office, and web-based applications

  • Strong communication skills with a customer-focused approach

  • Ability to work rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship and ability to successfully complete a background investigation

Preferred Qualifications:

  • Bilingual English/Spanish communication skills

  • CompTIA A+, HDI, or similar certifications

  • Experience with ServiceNow or enterprise ticketing tools

  • Background supporting large-scale customer environments, government operations, or regulated industries

This opportunity is ideal for problem-solvers who enjoy helping people, working with technology, and contributing to mission-critical operations. If you thrive in dynamic support environments and want to build valuable technical experience, we’d love to connect.

Teema logo

About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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