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Tier One Jobs in Florida (NOW HIRING)

Robert Half

Tier 1/Tier 2 IT Support Technician

Cape Coral, FL · On-site

$19.50 - $27/hr

Fast moving Level 1/Level 2 Tech Support opening with one of the area's most reputable IT Managed ... Experience providing Tier 1 and Tier 2 technical support in a help desk or desktop support setting.

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Job Type Temporary Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to being ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL · On-site

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Dataperk LLC

IT Support Services Tier 1

Pensacola, FL

$19 - $26/hr

Description Support Services Tier 1 Pensacola, FL DataPerk has been a premier technology solutions provider for over 25 years. At the heart of DataPerk's continuing growth is a standing commitment to ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

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How much do tier one jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier one in Florida is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.51 per hour, depending on experience, location, and employer.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Florida?

For Tier One jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier One jobs in Florida look for?

The top searched job categories for Tier One jobs in Florida are:

Tier One jobs near you
Infographic showing various Tier One job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,687 per year, or $16.7 per hour.

Tier 1 - Customer Experience Representative

eDist - A Division Of A.I. Smarter World, Inc.

Bonita Springs, FL

Full-time

Re-posted 5 days ago

Job description

Tier 1 - Customer Experience Representative

Starting Salary: $46,550 

Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) 

Location – On-Site Bonita Springs, FL

Job Summary: 

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities: 

  • Respond to inbound customer inquiries.
  • Provide navigation and usage support for Dictation.Cloud.
  • Perform initial troubleshooting using SOPs.
  • Document interactions accurately in HubSpot.
  • Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies: 

  • Customer Focus
  • Technical Aptitude
  • Communication
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Adaptability
  • Teamwork

Qualifications: Drive to learn about technology and grow your knowledge. 

  • Strong communication and customer-service skills.
  • Ability to troubleshoot basic technical issues.
  • Familiarity with Windows and Microsoft Office.
  • Ability to work full-time in office.
  • Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels. 
  • Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. 
  • Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). 
  • Ability to thrive on change and a sense of urgency to get things done. 
  • High energy with the ability to multitask and prioritize efficiently. 
  • Desire to learn our solutions, help others, and rapidly advance. 
  • Have excellent time management skills and can make decisions quickly. 
  • Maintain composure and Client focus while resolving issues. 
  • Superb ability to focus on detail as well as the overall view. 

Optional Qualifications: 

  • English/Spanish bilingual (preferred).
  • Bachelor’s Degree in computer science or similar industry experience. 
  • Comp TIA or equivalent experience 
  • Experience in HubSpot 
  • Healthcare IT experience is desirable 
  • Knowledge of Dragon Voice Recognition Software. 
  • Knowledge of Philips Dictation software and hardware products. 
  • Knowledge of Dictation & Transcription Hardware or Software. 
  • Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS. 
  • Sales or hospitality experience. 
  • Work in Medical EHR or similar experience in vertical-specific software platforms. 

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