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Tier One Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

Sheared The Barbershop

Tier 1 Barber

Houston, TX · On-site

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

Sheared The Barbershop

Tier 1 Barber

Houston, TX

$15 - $18.50/hr

Traits of a Successful Tier I Barber at Sheared We value barbers who are reliable, growth-minded, and focused on building long-term client relationships through genuine service and skill.

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...

Silotech Group

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues -- by phone and chat. You'll ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK TECHNICIAN TIER 1 REPORTS TO: NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

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Tier One information

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$27

How much do tier one jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for tier one in Texas is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.08 per hour, depending on experience, location, and employer.

What does a tier one technical support specialist do?

A Tier One technical support specialist is usually the first point of contact for customers experiencing technical issues. Their daily responsibilities include answering phone calls, responding to emails or chat queries, troubleshooting basic problems, and logging incidents in a ticketing system. They often resolve straightforward issues themselves and escalate more complex cases to higher-tier support teams. Effective communication and clear documentation are essential, as Tier One specialists work closely with both customers and internal technical teams to ensure timely solutions.

What are the key skills and qualifications needed to thrive as a tier one technical support specialist?

To thrive as a Tier One Technical Support Specialist, you need a solid understanding of basic IT concepts, troubleshooting skills, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues efficiently. These skills ensure prompt and accurate support, leading to higher customer satisfaction and smooth IT operations.

What is a tier one?

Tier One jobs typically refer to entry-level positions within a company's customer support or technical support teams. These roles are responsible for handling the initial contact with customers, addressing basic questions, troubleshooting straightforward issues, and escalating more complex problems to higher support tiers. Tier One employees are often the first point of contact and play a crucial role in ensuring customer satisfaction. They usually follow scripts or guidelines and are trained to resolve common issues efficiently.

What is the difference between Tier One vs Data Analyst?

AspectTier OneData Analyst
Required CredentialsHigh school diploma or equivalent, specialized trainingBachelor's degree in data science, statistics, or related field
Work EnvironmentManufacturing, logistics, or security settingsOffice, corporate, or consulting environments
Employer & Industry UsageGovernment agencies, security firms, manufacturing companiesBusinesses across finance, marketing, healthcare, and tech

While both roles involve operational tasks, Tier One positions typically focus on entry-level operational or security duties, whereas Data Analysts analyze data to inform business decisions. The key difference lies in the skill set and industry focus, with Data Analysts requiring more specialized education and working primarily in office settings.

What are popular job titles related to Tier One jobs in Texas? For Tier One jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tier One jobs in Texas look for? The top searched job categories for Tier One jobs in Texas are:
Tier One jobs near you
Infographic showing various Tier One job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,245 per year, or $20.8 per hour.

Tier- 1 Sipport

Donato Technologies, Inc

Frisco, TX • On-site

$35 - $40/hr

Contractor

Re-posted 15 days ago

Job description

Tier-1 Support:

  • Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided.

  • Raise an incident in ServiceNow, and close it again upon incident resolution.

  • Resolve incidents, based on work instructions provided by the Tier 2 team.

  • Knowledge of ITIL v3 is recommended

  • Fulfil the role on incident manager – i.e. making sure that all incidents are resolved within the SLA windows, and communicate with all stakeholders involved.

  • In case of critical situations, invoke the appropriate escalation procedures within T-Mobile. On every shift we will have a designated Escalation Manager and Incident Manager.